What 1,479 owners told NHTSA about the 2020 Ford Escape Gas

Error message that AWD, and associated sponsors are not functioning. This is failure of AWD Module LX6Z 7P238 AANP. Ford has issued a minimum recall/service warning (but not all 2020 Escape models). All warnings and assistance related to AWD are incapacitated/not functioning, including auto parking brake.

NHTSA ODI 11537887

Awd module failed Problem confirmed by dealer Ford previously had a recall for this exact problem. That recall should not have expired as the problem is still ongoing.

NHTSA ODI 11534917

Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.

NHTSA ODI 11534535

AWD Module Failure and needs to be replaced. Service lights came on, and awd was disabled, pre-collision was disabled, and hill-start assist was not available. I looked this up, and al ot of people have had the same problem. The vehicle was just outside the warranty (37,688) and cost over $1100 to repair. AWD should be considered to be in the Powertrain warranty that is still active.

NHTSA ODI 11529814

AWD Fault Service Required popped up on screen. Which Then resulted in others system failures such as auto start. Stop cruise control emergency breaking. I was within manufacturer powertrain warranty, but was told it was not covered under the powertrain warranty.

NHTSA ODI 11525754

WHILE CRUISE IS ENGAGED WHEN DRIVING DOWN THE HIGHWAY, IT WILL RANDOMLY GET "CANCELLED" AND THEN WILL REENGAGE RANDOMLY. THIS OCCURRED 4 TIMES IN A 5 MINUTE PERIOD EVEN WHEN THERE IS NO TRAFFIC AROUND.

NHTSA ODI 11385973

MY ESCAPE CROSS TRAFFIC ALERT SYSTEM ONLY WORKS HALF THE TIME AND YESTERDAY IT DIDN'T WORK AT ALL. IT'S BEEN AT NORTHGATE FORD SO MANY TIMES FOR THIS PROBLEM BUT IT'S STILL NOT FIXED.

NHTSA ODI 11384262

PURCHASED A 2020 FORD ESCAPE ON 10-31-2020. ON 11-23-20-11-24-20 I GOT MESSAGES ABOUT THE TRANSMISSION AND MY WIFE COULDN'T PUT THE CAR IN REVERSE AFTER GOING TO THE STORE. TOOK THE CAR TO THE DEALER THEY DIDN'T EVEN CHECK THE TRANSMISSION ONLY THE ENGINE AND COMPUTER SYSTEM. ENDED UP BACK IN THERE THE SAME DAY 5 TIMES BECAUSE THE ANTI CRASH AND BRAKE SYSTEMS WASN'T WORKING. THE SERVICE TECH THEN DROVE IT AROUND THE CORNER 5 DIFFERENT TIMES TO GET THE COMPUTER SYSTEM TO KICK IN. EIGHT DAYS LATER 12-4-20 I GET STUCK IN MY FRIENDS DRIVEWAY. THE CAR WOULDN'T GO IN REVERSE. FINALLY IT DID AFTER 20 MINUTES. I TAKE THE CAR BACK AND IT NEEDS A NEW TRANSMISSION. THE COMPUTER SYSTEM AND POWER TRAIN, CRASH ASSISTANCE, ANTI COLLISION SYSTEM WASN'T WORKING EITHER. THEY HAD JUST RECEIVED THE VEHICLE ON 10-27-20. THE CAR WAS PICKED OUT FOR ME BY THE SALES REP AND IT WASN'T FROM OFF THE LOT IT WAS IN THE BACK. I TRULY BELIEVE THEY KNEW THE WHOLE CAR WAS BAD. THEY'VE HAD MY CAR SINCE THE 12-4-20 AND I'M STILL RESPONSIBLE FOR IT AND THE LOANER CAR. THE SALES MANAGER AND GENERAL MANAGER TOLD ME I'LL HAVE TO SUE THEM USING THE LEMON LAW OF ANYTHING ELSE GOES WRONG. IT WILL AND THEY KNOW IT. I HAVE SEVERAL REPORTS THAT THE TRANSMISSIONS ON THE 2020 ESCAPE IS ONE OF THE MAIN ISSUES. I ALSO HAVE ALL THE REPORTS SENT TO MY PHONE FROM FORD PASS. I ALSO HAVE A VEHICLE HISTORY REPORT THAT THE BRAKES, POWER TRAIN SYSTEM, AND RESTRAINTS AND DRIVER ASSISTANCE NEEDS REPAIRED ALSO. THIS OCCURRED IN JACKSONVILLE, FLORIDA. ALL THESE ISSUES MAKE THIS VEHICLE UNSAFE FOR ANYONE.

NHTSA ODI 11383611

TL* THE CONTACT OWNS A 2020 FORD ESCAPE. THE CONTACT STATED THAT WHILE STOPPED AND PRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A CONCRETE PILLAR. DURING THE CRASH FRONT END WAS SEVERELY DAMAGED BUT THE AIRBAG DID NOT DEPLOY. ALSO THE COLLISION ASSISTANCE SAFETY FEATURE DID NOT ACTIVATE TO AVOID THE CRASH. DURING THE INCIDENT THE DRIVER SUSTAINED AN INJURED CHEST WHICH DID NOT REQUIRE MEDICAL TREATMENT. NO POLICE REPORT WAS TAKEN. THE VEHICLE WAS NOT TOWED. THE LOCAL DEALER ROYAL OAK FORD LOCATED AT 27550 WOODWARD AVE, ROYAL OAK, MI 48067. AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 2,000.

NHTSA ODI 11342512

2020 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE HEAD UP DISPLAY, DIGITAL SPEEDOMETER, FRONT VIEW CAMERA MISREPRESENTATION. *LD CONSUMER STATES THAT THE HEAD UP DISPLAY IN VEHICLE ONLY DISPLAYS SPEED IN KM/H. CONSUMER SAYS THAT THIS PRESENTS A POTENTIAL SAFETY HAZARD BECAUSE SPEED LIMITS IN THE US ARE DISPLAYED IN MPH. CONSUMER STATES THAT THE DIGITAL SPEEDOMETER DISPLAYS SPEED IN KM/H IN BIG NUMBERS AND MPH IN TINY NUMBERS. IN ADDITION, CONSUMER STATES THAT VEHICLE WAS SUPPOSED TO COME EQUIPPED WITH A FRONT VIEW CAMERA, BUT THAT IT WAS MISSING. CONSUMER HAS CONTACTED DEALERSHIP AND MANUFACTURER, BUT DID NOT RECEIVE A RESPONSE. *DL

NHTSA ODI 11318431