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2020 Chrysler Pacifica Phev
Buyable, but go in with open eyes: this car has specific known issues to check before money changes hands.
162 owner complaints · 5 recalls · data verified July 21, 2026 · source: NHTSA
Buy-rated alternatives from this era
Other 2018–2022 cars in the same rough price bracket with a clean, matured Buy verdict — worth cross-shopping before you commit to the 2020 Chrysler Pacifica Phev.
Why caution?
Has a "park it / park outside" recall, the most serious kind. Verify the fix was done before buying.
Electrical system problems dominate (37% of complaints, typically reported near 9k miles).
Score breakdown, by factor
Full methodology →#349 of 498Among the 2020 models with a matured record, the 2020 Chrysler Pacifica Phev ranks #349, scoring higher than 10% of them. See the 2020 ranking →
Complaints filed per year
Fading = early teething worked out. Climbing = problems aging in.
The road ahead
What breaks on a 2020 Chrysler Pacifica Phev, plotted where owners report it happening.
Also reported (mileage varies): Fuel system (8) · Visibility & wipers (5)
Mileage medians come from owners who mentioned an odometer reading in their NHTSA complaint, a rough guide, not a schedule.
Electrical system
37%60 complaints · typically near 9k mi · 37 in the last 2 years
“Intermittent power steering loss, when I turn van off and back on and go in reverse it stops sometimes.”
Engine
31%51 complaints · typically near 7k mi · 29 in the last 2 years
“Head gasket is cracked causing cylinder 5 to misfire and burned up coolant in the engine causing the engine to overheat while driving and put safety of driver and pass…”
Transmission & drivetrain
23%38 complaints · typically near 7k mi · 16 in the last 2 years
“The start/stop system fails while car is running. Power not delivered appropriately resulting in check engine light coming on and entire car shaking. Only 62k miles. S…”
Steering
19%30 complaints · typically near 65k mi · 18 in the last 2 years
“Vehicle steering locked up while driving causing driver to end up in oncoming traffic. Also, vehicles remote start turns on, but after a few seconds car shuts off.”
Check it against this car’s mileage
Type the odometer reading on the actual car you’re looking at to see which of these problem areas owners tend to report before it, around it, or after it.
We can place 4 of this model's commonly reported problem areas against a mileage. Nothing is stored.
Read all 162 owner complaints in their own words → · just the 10 crash/fire/injury reports →
Recalls (5)
Safety recall repairs are free at the brand’s franchised dealers. Before buying, run the VIN at nhtsa.gov/recalls and make the seller show the work was done.
Park itElectrical System · 26V362000
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
Equipment Adaptive/mobility · 25V876000
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Air Bags · 24V793000
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Fix: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Electrical System · 23V010000
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Fix: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Back Over Prevention · 20V191000
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Questions to ask the seller
Questions worth asking the seller of this Chrysler before you buy, drawn from its public record:
- NHTSA lists 5 recall campaigns for the 2020 Chrysler Pacifica Phev. Can you run this car's VIN at nhtsa.gov/recalls and confirm each one shows "Remedy Completed"? One is a "park it" / "park outside" order, the most serious kind, so I'd want that repair documented before I drive it.
- Owners of this model report electrical system problems more than anything else (owners tend to report it near 9k miles). Has this car shown any electrical system symptoms, and are there repair records for it?
- Owners of this model report engine problems more than anything else (owners tend to report it near 7k miles). Has this car shown any engine symptoms, and are there repair records for it?
- Has this car been in any accident or had any structural, airbag, or flood-related repair? Do you have a clean title and a recent history report (Carfax / AutoCheck)?
- How many owners has it had, do you have the maintenance records, and why are you selling it?
- Are you open to me having an independent mechanic inspect it before we settle on a price?
Before you hand over money
Verify the recall work was done
NHTSA’s free lookup shows whether this exact car had its recall remedies completed.
Free NHTSA VIN check ↗Get a pre-purchase inspection
A $150 to $250 independent inspection of this exact 2020 Chrysler PACIFICA PHEV beats every score on the internet, including ours.
What to ask forNot set on the 2020? See how every Pacifica Phev model year scores →
Cross-shopping? Compare the 2020 Chrysler Pacifica Phev against another car →
What owners say
Real owners of this exact model-year, shown separately from the NHTSA score. If they disagree, that’s worth knowing.