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2020 Chrysler Pacifica Hybrid
Solid pick. The public record on this car is clean for its age. Inspect it, then negotiate with confidence.
58 owner complaints · 1 recalls · data verified July 14, 2026 · source: NHTSA
Why buy?
Electrical system problems dominate (43% of complaints).
Very few owner complaints for its age and sales volume.
Complaints are overwhelmingly minor: almost none involve crashes, fires, or injuries.
The math, shown
Full methodology →Complaints filed per year
Fading = early teething worked out. Climbing = problems aging in.
How it crashes
NHTSA’s own crash tests, separate from the reliability score above.
5/5 overall
NHTSA 5-Star Safety Rating · 2020 Chrysler Pacifica Hybrid VAN FWD
Rollover risk in a single-vehicle crash: 11%
3 open NHTSA defect investigations on file, separate from the recalls above.
Source: nhtsa.gov/ratings. Star ratings compare vehicles within the same class and size, not across every car on the road.
The road ahead
What breaks on a 2020 Chrysler Pacifica Hybrid, plotted where owners report it happening.
Also reported (mileage varies): Electrical system (25) · Engine (22) · Transmission & drivetrain (17) · Fuel system (10)
Mileage medians come from owners who mentioned an odometer reading in their NHTSA complaint, a rough guide, not a schedule.
Electrical system
43%25 complaints · 4 in the last 2 years
“After driving a few minutes gas engine died and received "Stop safely vehicle will shut off soon" on cluster as well as a turtle icon.”
Engine
38%22 complaints · 5 in the last 2 years
“After driving a few minutes gas engine died and received "Stop safely vehicle will shut off soon" on cluster as well as a turtle icon.”
Transmission & drivetrain
29%17 complaints · 3 in the last 2 years
“After driving a few minutes gas engine died and received "Stop safely vehicle will shut off soon" on cluster as well as a turtle icon.”
Fuel system
17%10 complaints · 1 in the last 2 years
“Invertor coolant pump failure, giving a Check Engine Light P0E7C (coolant bypass valve B control circuit having low voltage). Part from Chrysler seems to be on nationa…”
Recalls (1)
Safety recall repairs are free at the brand’s franchised dealers. Before buying, run the VIN at nhtsa.gov/recalls and make the seller show the work was done.
Electrical System · 20V334000
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Fix: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Before you hand over money
Check the VIN for open recalls
NHTSA’s free lookup shows whether this exact car had its recall remedies completed.
Free NHTSA VIN check ↗Get a pre-purchase inspection
A $150 to $250 independent inspection of this exact 2020 Chrysler PACIFICA HYBRID beats every score on the internet, including ours.
What to ask forNot set on the 2020? See how every Pacifica Hybrid model year scores →
Cross-shopping? Compare the 2020 Chrysler Pacifica Hybrid against another car →
What owners say
Real owners of this exact model-year, shown separately from the NHTSA score. If they disagree, that’s worth knowing.