Home · 2020 Chrysler Pacifica Awd · Complaints
What 162 owners told NHTSA about the 2020 Chrysler Pacifica Awd
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
1 of 162 complaints match · Steering · crash/fire/injury only · clear filters
Jan 8, 2024SteeringCrash1 injury
Possible control arm failure, been reading online that this has been a known issue with these and nothing has been done about it. My wife was driving with our 3 small children when the vehicle went left on its own with no steering causing her to lose control jumping the west bound lanes of traffic. Luckily no traffic was coming or this would have ended badly. My wife has minor injury’s and my children were unharmed
NHTSA ODI 11564274
Working with the data? Download all 162 complaints as CSV · fetched from NHTSA July 14, 2026
How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your
pre-purchase inspection list. Back to the
full 2020 Chrysler Pacifica Awd verdict →