Home · 2020 Chrysler Pacifica Awd · Complaints
What 162 owners told NHTSA about the 2020 Chrysler Pacifica Awd
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
1 of 162 complaints match · Fuel system · crash/fire/injury only · clear filters
Aug 1, 2025Fuel systemFire
The hybrid battery overheated and started burning the interior of the vehicle while it sat turned off charging in the garage. Smoke filled the house which had to be evacuated. Emergency services were called and the fire department brought the incident under control. An incident report was completed by the fire department and the vehicle is currently in the possession of insurance who is doing their own evaluation. There were no warning indicators or other problems prior to this happening.
NHTSA ODI 11677911
Working with the data? Download all 162 complaints as CSV · fetched from NHTSA July 14, 2026
How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your
pre-purchase inspection list. Back to the
full 2020 Chrysler Pacifica Awd verdict →