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What 162 owners told NHTSA about the 2020 Chrysler Pacifica Awd

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (162)Crash / fire / injury (10)Electrical system (60)Engine (51)Transmission & drivetrain (38)Steering (30)Fuel system (8)Brakes (5)Driver assistance (5)Seats (5)Speed control (5)Visibility & wipers (5)

1 of 162 complaints match · Driver assistance · crash/fire/injury only · clear filters

Jan 24, 2023BrakesDriver assistanceCrash1 injury

Exiting I-75, vehicle initially slowed but then accelerated while braking. Result was a collision with vehicle on exit ramp. Vehicle is still at collision shop. There was no forward collision warning. Air bags did not deploy despite impact that resulted in radiator being punctured by hitch of pick-up truck.

NHTSA ODI 11503498

Working with the data? Download all 162 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Chrysler Pacifica Awd verdict →