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2020 Chevrolet Impala
Solid pick. The public record on this car is clean for its age. Inspect it, then negotiate with confidence.
15 owner complaints · 0 recalls · data verified July 19, 2026 · source: NHTSA
Why buy?
Complaints are still coming in strong late in this car's life, a chronic-problem pattern, not early teething.
Very few owner complaints for its age and sales volume.
Zero recalls, rare for a car this age.
Score breakdown, by factor
Full methodology →#48 of 393Among the 2020 models with a matured record, the 2020 Chevrolet Impala ranks #48, scoring higher than 86% of them. See the 2020 ranking →
Complaints filed per year
Fading = early teething worked out. Climbing = problems aging in.
How it crashes
NHTSA’s own crash tests, separate from the reliability score above.
5/5 overall
NHTSA 5-Star Safety Rating · 2020 Chevrolet Impala 4 DR FWD
Rollover risk in a single-vehicle crash: 12%
No open NHTSA defect investigations on file.
Source: nhtsa.gov/ratings. Star ratings compare vehicles within the same class and size, not across every car on the road.
The road ahead
What breaks on a 2020 Chevrolet Impala, plotted where owners report it happening.
Electrical system
20%3 complaints · 2 in the last 2 years
“Seatbelt warning and blinkers have no sound warnings and driver side blind spot warning are not working”
Steering
20%3 complaints · 2 in the last 2 years
“The contact owns a 2020 Chevrolet Impala. The contact stated that upon parking the vehicle, the "Power Steering - Drive with Care" message appeared on the instrument p…”
Fuel system
13%2 complaints · 2 in the last 2 years
“I was driving down the highway in anchorage ak I heard a loud bang like a gunshot , when the vehicle was inspected I was told basically Evap, fuel system , fans , elec…”
Transmission & drivetrain
13%2 complaints · 2 in the last 2 years
“I Took My Car To Castle Villa Park On July 8 2025 And Explained To Tony That Check My Car In That It Sound As If It Was A Hub Bearing My Car Was Dropped Off At 7:00 AM…”
Check it against this car’s mileage
Type the odometer reading on the actual car you’re looking at to see which of these problem areas owners tend to report before it, around it, or after it.
Too few owners named a mileage on this model to place issues against an odometer yet.
Read all 15 owner complaints in their own words → · just the 3 crash/fire/injury reports →
Recalls (0)
No recall campaigns on file for this model year.
Questions to ask the seller
Questions worth asking any seller before you hand over money:
- Has this car been in any accident or had any structural, airbag, or flood-related repair? Do you have a clean title and a recent history report (Carfax / AutoCheck)?
- How many owners has it had, do you have the maintenance records, and why are you selling it?
- Are you open to me having an independent mechanic inspect it before we settle on a price?
Before you hand over money
Check the VIN for open recalls
NHTSA’s free lookup shows whether this exact car had its recall remedies completed.
Free NHTSA VIN check ↗Get a pre-purchase inspection
A $150 to $250 independent inspection of this exact 2020 Chevrolet IMPALA beats every score on the internet, including ours.
What to ask forNot set on the 2020? See how every Impala model year scores →
Cross-shopping? Compare the 2020 Chevrolet Impala against another car →
What owners say
Real owners of this exact model-year, shown separately from the NHTSA score. If they disagree, that’s worth knowing.