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What 10 owners told NHTSA about the 2020 Buick Envision

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (10)Crash / fire / injury (3)Airbags (3)Transmission & drivetrain (3)Brakes (2)Driver assistance (2)Electrical system (2)Equipment (1)Lane Departure (1)Seat belts (1)Speed control (1)Wheels (1)

3 of 10 complaints match · crash/fire/injury only · clear filters

Sep 7, 2023BrakesDriver assistanceTransmission & drivetrain1 injury

I put the car into park and I exited the vehicle because I forgot to push the stop button. So I reached accross the driver's seat and push the stop button. When I did this the car began to roll back as if it was in neutral. I did not touch the shift knob. It shifted into neutral on its on. The front down was open at the time. The car should not have moved if the front door was open. The car ended up rolling down a small hill and ran over me.

NHTSA ODI 11543086

Apr 13, 2022Speed controlCrash1 injury

The contact owns a 2020 Buick Envision. The contact stated when pulled into a recycling center, the vehicle unattended accelerated, and crashed into a cement wall. The failure occurred within seconds. The contact did not recall any warning lights on the instrument panel. The air bags did not deploy. There were minor injuries to the left-hand upper thumb. The contact also stated his head hit the steering wheel and the right side of the face was swollen, and below the right knee was bruised. There was a medical report from the Orthopedics clinic. There was no police report. The vehicle had damage to the front driver side quarter panel, the entire hood was lifted; however, the left front of the hood was higher up. The other damages were the bumper, lighting system, the front windshield cracked and shattered, and the rear windshield wiper was damaged due to the impact of the crash. The vehicle was drivable. The vehicle has not been diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,300.

NHTSA ODI 11460695

Nov 4, 2021AirbagsCrash1 injury

The contact owns a 2020 Buick Envision. The contact stated while driving approximately 35 mph when the contact was struck by a semi-trailer which resulted in the side air bag not deploying. A police report was taken the contact sustained broken ribs on the left side and sought medical treatment. The vehicle was towed to a tow lot and then towed to an insurance lot. The manufacturer was not informed of the failure. The failure mileage was approximately 20,000. Consumer contacted the manufacturer and was told no evidence of the airbags not deploying properly.

NHTSA ODI 11439414

Working with the data? Download all 10 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Buick Envision verdict →