What 98 owners told NHTSA about the 2020 BMW X5

The contact owns a 2020 BMW X5. The contact stated that on several occasions the vehicle failed to immediately start. Additionally, while the vehicle was idling the vehicle shut off and had to be restarted. The vehicle was taken to an independent mechanic who diagnosed that the starter was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were informed of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 60,000.

NHTSA ODI 11646803

2020 BMX X5 xDrive40i experienced recall issue 24V-104. Year of vehicle is not included in recall 24V-104. I did not receive a notice of recall issue 24V-104. This recall should be extended to additional Years of this model of vehicle. Was driving in traffic on a state highway. Utilized breaks to stop the vehicle and brakes failed. Received warning notices through the cars system that aligned exactly with the errors expected to be received in Recall 24V-104. If I had been driving at a higher speed, I would not have been able to stop the vehicle and would have crashed into the vehicle in front of me at a high rate of speed, causing grave harm to myself and any individuals in the car ahead of me - and potentially any other car/individuals that were around me. The vehicle was inspected by an independent service center, which confirmed that brake failure was identical to current recall 24V-104. Auto shop only found out about the recall because they attempted to order new part and was informed that part could not be sold due to recall. Recall did not appear when VIN was searched. The problem was confirmed by the independent service center. There were no prior warnings, messages, or other systems of this problem prior to the failure and this is the first time it was experienced.

NHTSA ODI 11645245

A few months ago there was a recall on my car (some problem with starter engine) and after few month I started the engine by pressing the brake pedal and pressing the start button. But the engine did not start, I saw smoke from under the hood, then I opened the hood and saw fire near the engine on the right (driver's) side. People in the parking lot helped put out the fire with a fire extinguisher while I called 911 for fire department, they came and recorded it (fire slip -[XXX]), [XXX}., Houston, Texas, 77043 (place where it happened). I have pictures and videos this incident. We were afraid that we would die in this car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11644387

See attached document for complaint.

NHTSA ODI 11644067

On February 14, 2025, my 2020 BMW X5 unexpectedly failed to restart after engaging the Auto Start/Stop function while waiting at a traffic light. Despite multiple attempts, the vehicle would not turn back on, leaving me stranded in active traffic and creating a significant safety hazard. This failure occurred only three months after BMW applied a recall fix (software update) to address a known issue with the starter system. BMW initially issued a nationwide recall in July 2024 related to the starter function, with official letters sent to owners in September 2024. I purchased this vehicle in October 2024 and, upon learning of the recall, took it to an authorized BMW dealership in November 2024, where the recall remedy was applied (software patch). Despite this fix, the vehicle has now suffered a complete starter failure at just 50,250 miles, which is extremely premature for a modern luxury vehicle. BMW technicians at the dealership have confirmed that the starter motor itself has failed and requires full replacement. However, they claim it is unrelated to the recall, despite the failure occurring directly in line with the recall-related system. This issue is not an isolated incident—multiple BMW owners have reported similar failures following the recall fix, suggesting that the software update did not fully resolve the underlying defect. Given that the failure occurred under normal driving conditions and shortly after the recall repair, this raises serious concerns about the effectiveness of BMW’s recall remedy and the reliability of the Auto Start/Stop system. To date, BMW corporate has not yet provided a resolution, and I am seeking answers regarding whether this failure will be covered under an extended recall or goodwill repair. A premature starter failure caused by a known defect is unacceptable and presents a severe safety risk—had this occurred in a more dangerous situation, such as on a highway or at a railroad crossing, the consequences could have been

NHTSA ODI 11643532

The contact owns a 2020 BMW X5. The contact stated while at a stop light, the gear shifter independently shifted into neutral. The contact stated after several attempts, the gear shifter was shifted into park. The contact stated that the gear shifter had seized in park(P). The vehicle was towed to the dealer where it was diagnosed with internal starter motor shortage. The contact was informed that the starter motor needed to be replaced. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included in the recall. Additionally, the contact stated that the failure had occurred at night, while the four minor children were inside the vehicle. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

NHTSA ODI 11643536

The car caught on fire spontaneously when it was parked and locked. The fire started approximately 5 minutes after it was driven for 20 minutes. The fire started under the hood. There was light smoke to begin with which got worse after around 13 minutes and then flames started spewing out at the opening between the hood and the windshield. The car was fully engulfed in flames 5 minutes later with flames going as high as 2 floors. It was finally extinguished by the fire department. The car is currently with my insurance company in their tow yard.

NHTSA ODI 11641479

The contact owns a 2020 BMW X5. The contact stated that the vehicle failed to start. The message "System Overheating - Restarting Engine Possible After Cooling" was displayed. The contact called AAA, who attempted to start the vehicle and shift to neutral(N), but the vehicle failed to respond as needed. The vehicle was towed to the residence with a special tow truck. The vehicle was able to be jumpstarted by AAA the following day. The vehicle was then driven to the dealer, where it was parked and turned off. The contact stated that the failure recurred at the dealer. The dealer diagnosed the vehicle and determined that the starter had failed and needed to be replaced. The contact became aware of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling), which the contact linked to the failure; however, the dealer informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

NHTSA ODI 11639109

Shark fin antenna - Telematic control module malfunctioning. Seems to have a leak issue causing modules inside/under antenna to get wet from rain or car washes. This is causing an error message "SOS emergency call system malfunctioning", you will not be able to make calls under an emergency. Other issues include GPS, remote start, lane assist, adaptive cruise control etc... not working properly and potentially causing an accident on the road.

NHTSA ODI 11635188

Car indicating drivetrain malfunction and BMW has a service bulletin for the described issue which is to replace the transfer case yet the dealer service center has tried to say it was the radiator blinds and it was not, now saying its spark plugs and ignition coils yet there aren’t any fault codes for it. The car has lost power while on the freeway and could be potentially dangerous since it happens while driving. Plenty of other vehicle owners reporting the same issue yet bmw not being held accountable.

NHTSA ODI 11633285

Dear NHTSA, I am writing to report an issue with my vehicle, VIN: [XXX] , which appears to be related to a recall program. My dealer, BMW of Sherman Oaks #488, refuses to acknowledge the connection between the starter failure and the recall despite clear indications of this connection. I kindly request your assistance in investigating this matter and ensuring that the dealer complies with the recall requirements and provides the necessary corrective action. Thank you for your prompt attention to this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11631623

The contact owns a 2020 BMW X5. The contact stated that the message "Driver Restraint System Malfunction" was displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the driver’s side knee air bags needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 39,500.

NHTSA ODI 11629873

Vehicle Purchase from BMW of Devon Dear BMW Customer Relations Team, I am writing to express my deep disappointment and frustration regarding my recent experience with a Certified Pre-Owned (CPO) vehicle purchased from BMW of Devon. As a loyal BMW customer, I expected a higher standard of quality and service than what I have experienced. I purchased a 2020 BMW X5 (VIN: [XXX] in October 2023 with the confidence that it had undergone a rigorous inspection process, as advertised under your CPO program. However, after driving the vehicle for only 5,000 miles within a single year of ownership, I have been informed that the following costly repairs are required: 1. Brake pads replacement 2. RPLC both LW ctrl ar 3. Rear brake rotars 4. Front thrust arms 5. 4wa integral alignment The estimated total cost for these repairs exceeds $5,000, which is entirely unacceptable given the short duration and low mileage since the purchase. This indicates either a lack of proper inspection and servicing by BMW of Devon or a failure to disclose critical information about the vehicle’s condition at the time of sale. As a consumer, I relied on the assurances provided by the BMW CPO program, which is marketed as delivering “ultimate peace of mind” and a vehicle of premium quality. This experience has instead been stressful and costly, undermining my trust in the BMW brand. I demand that BMW of Devon and BMW of North America take full responsibility for these shortcomings by covering the cost of all necessary repairs immediately and free of charge. Anything less would not only fail to rectify this issue but also tarnish BMW’s reputation for quality and customer satisfaction. I hope this matter can be resolved promptly and amicably. Please respond within 10 days to confirm your commitment to addressing this issue. Should I not receive a satisfactory resolution, I will have no choice but to escalate this matter further, including but not limited to contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11629757

The contact owns a 2020 BMW X5. The contact stated that while starting the vehicle there was a grinding sound coming from the engine compartment. While driving approximately 45 MPH, the message that the engine was overheating was displayed on the instrument panel. The contact pulled over to the side of the road and turned off the vehicle and waited for the engine to cool down. The vehicle failed to restart after the engine cooled down. The vehicle was towed to the dealer who diagnosed that the starter had failed and needed to be replaced. The dealer informed the contact of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and filed a case for the failure. The manufacturer confirmed that the VIN was not under recall. The failure mileage was 44,000.

NHTSA ODI 11628527

The contact owns a 2020 BMW X5. The contact stated while attempting to start the vehicle, the vehicle failed to respond. The contact was able to start the vehicle after the sixth attempt. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the engine needed to be replaced. The engine was not replaced; however, the battery was replaced. The contact related the failure to NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 60,500.

NHTSA ODI 11626137

There is a known recall on this car for engine/starter. It is a hazard and should be repaired. On 10/23 we scheduled and took the car to BMW of NW Arkansas. They refused to complete the recall on the starter without us paying $189.00 for a vehicle diagnostic and I am sure that would have resulted in more fees. A recall should be completed free of charge as it directly relates to a safety issue. Another issue on the vehicle that I am not sure if it is a recall items is the GPS antenna allows water to intrude and thereby the GPS/safety location services to fail. It is a complained about issue online from BMW owners. BMW will not replace or repair this faulty item either. "A recall is issued when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards." BWM refuses to adhere to this standard and is placing my family at risk by failing to repair without me paying for it. They should be forced to complete this at no cost.

NHTSA ODI 11624493

[XXX] my engine started stopped working even several times of trying the SUV didn’t star I took it to BMW Braman Miami center to fix the problem I was charged $3,997.18 since it wasn’t a recap of the engine starter yet I called my advisor Nasser Darwich for the recall reimburse after I get the letter from BMW USA & he told me it was no reimbursement INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11620822

Due to a small coffee spill srs light for front and back were triggered, with the potential of having air bags deployed, this is a defect that needs to be addressed. There was a class acton lawsuit that has since been concluded, but how about for new owners of old vehicles. This should be a safety concern.

NHTSA ODI 11620270

The contact owns a 2020 BMW X5. The contact stated while driving at an undisclosed speed, the contact became aware that the engine was overheating. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the starter had failed and caused the battery to fail. The contact was informed that the starter and battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 64,671.

NHTSA ODI 11618878

Passenger Seat Belt Malfunction indicator on stating the system has a malfunction. Passenger safety systems are reduced in the stated malfunction. It has not been inspected by the dealer or service center. There were no known issues prior to the vehicle indicator stating the system malfunctioned.

NHTSA ODI 11618326

Starter malfunction caused engine to shut down in the middle . Message on screen indicated that the engine overheated and shut down was to prevent further damage. Drivetrain messages also appeared indicating that vehicle was ok to drive, but unfortunately wouldn't start/drive. Wouldn't shift to Neutral for towing. BMW dealer inspected vehicle, then replaced batteries and faulty starter. Event happened PRIOR to receiving notice re safety recall campaign no. 24V-576 for the engine starter remedy. Event happened without warning and about a mile from home , causing vehicle to stop in moving traffic on a very busy, 6 lane road. Policy were dispatched to help with traffic control and safety. Vehicle was inspected by and serviced by BMW dealer.

NHTSA ODI 11617885

The contact owned a 2020 BMW X5. The contact stated that she parked the vehicle in her garage. No warning light was illuminated. The contact entered her home and 15 minutes later, a neighbor knocked on the door, alerting her that the garage had caught fire. When the contact opened the garage door, she saw flames. The contact called 911 and evacuated her family. There were no injuries sustained. The police and fire departments arrived on the scene, and the firefighters extinguished the fire. The fire destroyed all three vehicles in the garage and engulfed the residence. Police and fire department reports were filed. The vehicle was towed to the tow yard. The insurance company deemed the vehicle totaled. The contact later became aware of NHTSA Campaign Number: 24V576000 (Electrical System, Engine And Engine Cooling) associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11610221

The contact owns a 2020 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the active grill shutter. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 61,000.

NHTSA ODI 11591554

How does a known manufacturing defect ( or the factory-filled transfer case oil does not meet BMW specifications.) Not become a safety concern. The wheels have intermittent power from the transfer case. My car showed the concern at 55k miles and the warranty company made me go through another 12 months of the shuddering issue before replacing. When moving from winter to all season tire it became more noticeable. When setting off from a slope my power loss was even greater causing the front wheels to slip from the shuddering power train. This possess a greater risk on loose paving.

NHTSA ODI 11590613

The front passenger door remained open as I was pulling out of my garage with my kid sitting in the front passenger seat. I thought he didn't close the door, but he was unable to close it. I got out of the car and it turns out the door wouldn't latch. There was no warning to the failure of the soft closing door mechanism. Just an alert that door is open. I had to drive it to the dealership the next day with rope securing the door to the pillar and the rear passenger door.

NHTSA ODI 11588598