Home · 2019 Volkswagen Jetta Hev · Complaints

What 541 owners told NHTSA about the 2019 Volkswagen Jetta Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (541)Crash / fire / injury (34)Transmission & drivetrain (162)Electrical system (152)Engine (146)Brakes (29)Fuel system (29)Lights (26)Visibility & wipers (23)Body & structure (22)Airbags (16)Speed control (16)

152 of 541 complaints match · Electrical system · clear filters · page 7 of 7

Feb 28, 2019SteeringElectrical systemBrakes1 injury

THE CAR SHUT OFF, I LOST CONTROL OF THE POWER STEERING AND THE BREAKS FAILED TO STOP AFTER THE COMPUTER SHUT THE CAR OFF. NOW THEY CALM THE SHIFTER IS DEFECTIVE AND NEEDS REPLACED AFTER THERE COMPUTER DIAGNOSTIC CODES FAILED TO DETECT THE PROBLEM THE FIRST 2 TIMES AND A TEST DRIVE WOULD HAVE TOLD THEM THEIR WAS A PROBLEM BUT THEY REFUSED TO DO A TEST DRIVE AND RELIED AND FAULTY COMPUTER INPUT. THIS SERIOUS MALFUNCTION COULD HAVE RESULTED IN MY INJURY OR DEATH OR INJURY AND DEATH TO ANOTHER PARTY. THE DEFECTIVE SHIFTER HAS CAUSED INJURY TO MY RIGHT KNEE AND TENDONS. I WAS IN PARK, A PERSON ENTERED THE CAR. I PUT THE CAR IN REVERSE AND THE CAR SHUT OFF ROLLED DOWN THE HILL UNTIL IT STOPPED BY ROLLING IN REVERSE UP A HILL BEHIND ME. THE PERSON REFUSED TO BE IN MY CAR AS THE DANGER WAS OBVIOUS TO HER. THE ONLY REASON THE CAR STOPPED WAS BECAUSE OF THE HILL. I LOST CONTROL OF THE BRAKES AND POWER STEERING AS THE CAR WAS SHUT OFF. ANY CHILD OR ELDERLY PERSON BEHIND ME WOULD HAVE SUFFER SERIOUS INJURY. THE DEALERSHIP I PURCHASED THE CAR FROM IS REFUSING TO WRITE ANY OF THIS INFORMATION DOWN.

NHTSA ODI 11183080

Dec 19, 2018SuspensionElectrical systemElectronic Stability Control (esc)

THE VEHICLE SUSPENSION HARNESS SYSTEM WAS DAMAGED BY VW ROADSIDE ASSISTANCE'S CONTRACTED TOW COMPANY.

NHTSA ODI 11162613

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Working with the data? Download all 541 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2019 Volkswagen Jetta Hev verdict →