What 541 owners told NHTSA about the 2019 Volkswagen Jetta Hev

CARS FRONT ASSIST WOULD ALARM WHILE DRIVING ON ROAD LIKE IT WAS ABOUT TO HIT SOMETHING THEN IT STARTED SAYING FRONT ASSIST NOT AVAILABLE. SENSORS ARE MALFUNCTIONING AND VW IS NOT COVERING THE COST TO FIX AND TELLING CAR OWNERS TO TURN OFF FRONT ASSIST WHEN TURNING CAR ON. CAUSES CAR TO BRAKE OUT OF NOWHERE FOR NO REASON

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I TOOK A CAR BRAND NEW 2019 AFTER 5K MILES LIGHT ON DISPLAY ' PLEASE CHECK OIL LEVEL' I WENT DEALERSHIP AND THEY TOLD ME WHEN YOU LIGHTS ITS ON STOP HERE AND WE FUEL IT QUARTER OIL...SO NOW I SEE DEALERSHIP EVERY 5 K MILE AND EVERY 10K MILE WHEN I CHANGE OIL... NO BODY CARE THIS IS DISRESPECT FOR COSTUMER NEVER BUY VOLKSWAGEN

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TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FRONT WINDSHIELD DEFOGGER FAILED TO DEFOG THE WINDSHIELD AND THE COOLANT LEVEL NEVER REACHED NORMAL OPERATING TEMPERATURE. THE CONTACT TOOK THE VEHICLE TO BILL JACOBS VOLKSWAGEN (2211 AURORA AVE, NAPERVILLE, IL 60540) HOWEVER, THE FAILURE WAS NOT DIAGNOSED. THE DEALER ACKNOWLEDGE THAT THERE WAS AN ISSUE WITH THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

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EMERGENCY BRAKE ENGAGES WHILE DRIVING THE CAR WITH NOTHING ELSE ON THE ROAD. DOOR LOCKED ON HER AND SHE HAD TO CLIMB THOUGHT THE PASSENGER SIDE DOOR. RECEIVED SEVERAL MORE MALFUNCTION ALERTS. TOOK THE CAR TO MY LOCAL DEALERSHIP (200 MILE ROUND TRIP). FIRST I WAS TOLD THE CODES WERE CAUSED BY A NON-VW DIAGNOSTICS COMPUTER. THEN, THEY SAID IT WAS A DEAD BATTERY IN THE FOB. THEN THEY SAID IT WAS BECAUSE THE CAR WAS FILTHY. IT WAS SNOWING AND I HAD JUST DRIVEN OVER 100 MILES THROUGH SNOW ON A SALTED ROAD. OF COURSE IT WAS DIRTY. BUT, IT WAS CLEAN WHEN I LEFT THE HOUSE. THEY REFUSED TO DO ANY WORK EXCEPT TO CHANGE THE BATTERY IN MY FOB. I CHANGED THE BATTERY IN MY WIFE'S FOB WHEN I GOT HOME. I ALSO CLEANED THE CAR INSIDE AND OUT. AS SOON AS MY WIFE WENT BACK TO WORK, ALL THE CODES CAME BACK ON. WHEN THE BRAKES AUTOMATICALLY COME ON WHILE DRIVING ON ICY ROADS, THIS COULD BE A MAJOR PROBLEM. ALSO READ ABOUT A POSSIBLE CLASS ACTION LAWSUIT ABOUT THE BRAKE ISSUES AND MORE.

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THE BRAKES AFTER SITTING NO MATTER LENGTH MAKE HORRIBLE NOISE, AND ARE VERY STIFF. IT CAN BE FIVE MINUTES OR OVER NIGHT. THIS IS NOT SAFE. I TOLD THE DEALER WITHIN DAYS OF PURCHASING.

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VEHICLE HAS 30,000 MILES ON IT AND THE CHECK COOLANT LEVEL WARNING LIGHT HAS BEEN COMING ON. TOOK IT TO THE DEALERSHIP AND FIRST WAS TOLD IT HAD A COOLANT LEAK AND NEEDED A NEW THERMOSTAT. A LITTLE LATER THE DEALERSHIP THEN APOLOGIZED AND SAID THAT WAS FOR A DIFFERENT VEHICLE AND OURS WAS JUST LOW ON COOLANT. I WAS TOLD THIS IS NOT ABNORMAL AS FLUIDS NEED TO TOPPED OFF PERIODICALLY.

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BRAKES WERE MAKING NOISE TOOK INTO DEALERSHIP TO BE CHECK OUT AND WAS INFORMED FRONT PADS LOW ON PAD LIFE AND ROTORS WARPED AND NEED REPLACEMENT ASAP. ROTORS WARPED TO THE POINT OF NEEDING REPAIR, AT 30000 MILES. THE CAR IS KEPT IN ARIZONA IN A DRY CLIMATE, NO RAIN, NO HILLS, MOSTLY HIGHWAY DRIVING WITH LITTLE BRAKING AND FOR THE LAST 8 MONTHS, MINIMAL USE DUE TO STAY AT HOME ORDERS. DEALER HAS NO EXPLANATION AS TO WHY THESE PARTS FAILED WHEN THEY SHOULD LAST TO 60000 MILES AT LEAST. THIS IS ABSOLUTELY UNHEARD OF ON A VEHICLE THAT IS NOT EVEN 2 YEARS OLD AND ONLY 30000 MILES. VOLKSWAGEN NEEDS TO DO SOME SERIOUS RESEARCH AND POSSIBLY ISSUE A RECALL. DEALERSHIP QUOTED $553.00 FOR FRONT BRAKE PAD & ROTORS REPLACEMENT...

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NOISE ON DRIVELINE 25 TO 35 UNDER LIGHT THROTTLE ESPECIALLY IN ECO MODE. SOUNDS LIKE METALLIC RATTLE. MOMENTARILY LOSES POWER AT THAT TIME. ALSO, WHEN IN ANY SELECTION EXCEPT SPORT MODE IT DOESN'T SHIFT DOWN UNY GEARS UNTIL ALMOST WOTH THROTTLE FLOORED. THEN SHIFTS DOWN 2 OR 3 GEARS AND RACES AT A FAST SPEED.

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TRANSMISSION MAKING A RATTLING NOISE, LIKE LOOSE METAL. ENGINE LAGS POWER BETWEEN 35 - 45 MPH. THEN THE NOISE FADES AWAY. ITS MORE NOTICEABLE ON ECO MODE. VOLKSWAGEN IS AWARE ABOUT THIS SITUATION, THEY HAVE SOFTWARE UPDATE FOR THE TORQUE CONVERTER TO HELP THE POWER LOSE ISSUE. ALSO THE TRANSMISSION SEEPS OIL AT THE MATING SURFACE WITH THE ENGINE. DEALER SAYS IT'S NORMAL NOISE FROM THE TRANSMISSION AND THE OIL LEAK IS NOT BIG ENOUGH FOR THEM TO FIX IT. I DON'T THINK THAT'S NORMAL, I HAVEN'T HAD A CAR THAT MADE A NOISE LIKE THAT, IT'S NERVE WRECKING I DON'T WANT MY YOUNG SON GET STUCK ON THE FREEWAY ITS DANGEROUS

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STARTED VEHICLE IN MORNING WENT BACK INSIDE TO GRAB BAGS AND WATER WHILE CAR WARMED UP. CAME BACK AND SAT IN DRIVERS SEAT. CAR CENTER SCREEN NOTATED - AUTO/STOP ERROR AND CHECK ENGINE LIGHT ON. I PUT CAR IN REVERSE TO BACK OUT OF DRIVEWAY. NO BRAKES AT ALL. I HAD TO PUSH DOWN ON BRAKE PEDAL AS HARD AS I COULD TO STOP CAR. LUCKILY WAS NOT OUT OF DRIVEWAY. PUT CAR IN PARK AND TURNED OFF AND TURNED CAR BACK ON. SAME FAULTS CAME ON DASHBOARD AND SCREEN. AS WELL AS AIRBAG FAULT.

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TRANSMISSION IS MAKING THIS AWFUL GRINDING NOISE AND WHEN IT MAKES THE NOISE THE VEHICLE HAS LITTLE POWER TO ACCELERATE. THE DEALERSHIP SAID THIS WAS NORMAL. IVE NEVER HAD A CAR MAKE SUCH AN AWFUL NOISE FROM THE TRANSMISSION CAUSING IT TO LOSE POWER. THIS HAS BEEN HAPPENING SINCE 2000 MILES IT NEVER DID THAT PRIOR TO THE 2K MILE MARK. THE CAR HAS 6800 MILES ON IT AND IT DOES THIS EVERYTIME I DRIVE NOW.

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ROTORS WARPED TO THE POINT OF NEEDING REPAIR, AT UNDER 26000 MILES. THE CAR IS KEPT IN ARIZONA IN A DRY CLIMATE, NO RAIN, NO HILLS, MOSTLY HIGHWAY DRIVING WITH LITTLE BRAKING AND FOR THE LAST 8 MONTHS, MINIMAL USE DUE TO STAY AT HOME ORDERS. DEALER HAS NO EXPLANATION AS TO WHY THESE PARTS FAILED WHEN THEY SHOULD LAST TO 60000 MILES AT LEAST.

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FRONT PASSENGER DOOR PANELS RATTLE A LOT WHEN PLAYING MUSIC. MAKES IT IMPOSSIBLE TO DETERMINE WHETHER OR NOT THE RATTLING IS FROM THE DOOR OR SOME OTHER SAFETY CRITICAL COMPONENT OF THE CAR

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I HAVE ABOUT 14, 000 MILES ON THE CAR AND IT BURNS THROUGH ENGINE OIL VERY QUICKLY. SOMETIMES I CAN EVEN SMELL THE BURNING OIL. TWICE THE ADD OIL LIGHT HAS COME ONE. IT SEEMS THAT A CAR THIS NEW SHOULDN'T BURN OIL LIKE THIS. DEALER SAYS THIS IS NORMAL. COULD IT BE THAT THE OIL IS TOO THIN? I HAVE NO IDEA, BUT FRUSTRATING.

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VEHICLE MAKES AN INFREQUENT AND INTERMITTENT GROWL AT ABOUT 25 MPH UNDER MILD ACCELERATION.

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HAS HAD A GRINDING SOUND IN TRANSMISSION BETWEEN 35-45 MPH. WHEN THIS SOUND IS HEARD THE VEHICLE LOOSES POWER AND IS VERY RELUCTANT TO DOWNSHIFT, SINCE DAY ONE. IT CAN BE HEARD IN ANY DRIVING MODE BUT IS WORSE IN "NORMAL" AND ALMOST NOT DRIVABLE IN "ECO". MANY HAVE SUBMITTED THIS ISSUE, AND HAVE RECEIVE THE SAME RESPONSE FROM THE DEALERSHIP, "IT'S NORMAL" BUT IT IS ANYTHING BUT NORMAL FOR A CAR TO BEHAVE THIS WAY.

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HAS HAD A GRINDING SOUND IN TRANSMISSION BETWEEN 35-45 MPH. WHEN THIS SOUND IS HEARD THE VEHICLE LOOSES POWER AND IS VERY RELUCTANT TO DOWNSHIFT, SINCE DAY ONE. IT CAN BE HEARD IN ANY DRIVING MODE BUT IS WORSE IN "NORMAL" AND ALMOST NOT DRIVABLE IN "ECO". MANY HAVE SUBMITTED THIS ISSUE, AND HAVE RECEIVE THE SAME RESPONSE FROM THE DEALERSHIP, "IT'S NORMAL" BUT IT IS ANYTHING BUT NORMAL FOR A CAR TO BEHAVE THIS WAY.

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MY CAR IS BURNING OIL AND RUNNING VERY WELL BEFORE THE 10K RECOMMENDED INTERVALS. MY CAR IS ONLY 1 YEAR OLD AND EVERY MONTH I HAVE TO ADD A HALF A QUART OF OIL SO I DONT FORGET TO CHECK AND RUN OUT OF OIL AND GET THE OIL LIGHT. THERE ARE MANY COMPLAINTS ABOUT THIS VEHICLE BURNING OIL. VW SAYS ITS NORMAL TO RUN LOW AFTER 1000 MILES...?? HOW IS THIS ACCEPTABLE? LUCKILY I CHANGE MY OIL MORE FREQUENTLY THAN EVERY 10K MILES AND NOTICED IT WAS 2 QUARTS LOW.

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I WAS GETTING READY TO PULL OUT OF TACO BELL (JUST LEFT DRIVE THRU WINDOW AND PULLING UP TO CROSS THE STREET) WHEN THE ERROR MESSAGE "ONLY EXIT VEHICLE IN P POSITION" & "SERVICE VEHICLE SOON" POPPED UP AND HAS THE ORANGE TRIANGLE(WITH EXCLAMATION MARK IN IT) LIT UP

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INTERMITTENT SMOKE SMELL COMING FROM THE LF DOOR. (10 DAYS AGO DEALER SAID OPERATING PER DESIGN AND INTENT WHEN COMPARED TO SIMILAR OR LIKE VEHICLE.) WINDOW SEAL HAS COME COME OFF 4 TIMES. LAST NIGHT CAR HAD BEEN PARKED AROUND 5AM AND WHEN I WENT OUT TO THE CAR AROUND 5:30PM THE POWER WINDOW SWITCH HAD MELTED DESTROYING THE SWITCH AND THE LF DOOR PANEL.

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I PURCHASED THE 2019 VOLKSWAGEN JETTA IN DECEMBER OF 2018. THE VEHICLE CURRENTLY HAS ROUGHLY 50K MILES. WHEN THE INCIDENT OCCURRED IT HAD 38K MILES WHEN I FIRST NOTICED A WEIRD SMELL COMING FROM MY AIR VENTS. I WAS CURRENTLY DRIVING ON THE HIGHWAY WHEN I NOTICED THAT SMELL, PULLED OVER AND OPENED THE HOOD TOO THE VEHICLE AND NOTICED THAT THE BATTERY HAD EXPLODED!! I RIGHT AWAY CONTACTED VOLKSWAGEN CUSTOMER CARE AND NOTIFIED THEM OF THE INCIDENT THAT HAD JUST OCCURRED TO ME. THEY MENTIONED I HAD BUMPER TOO BUMPER WARRANTY, SO I TOOK IN THE CAR TOO THE DEALERSHIP AND HAD TO PAY OUT OF POCKET BECAUSE THEY MENTIONED THAT THE BATTERY WAS NO LONGER COVERED. THE NEW BATTERY THAT WAS REPLACED ISN'T THE ORIGINAL ONE THAT CAME WITH THE CAR WHEN PURCHASED. I ALSO MENTIONED TOO THE SERVICE TECH THAT AIR BAG , ABS, BRAKE BOOSTER, CPU APPEARED ON MY SPEEDOMETER. THE DEALERSHIP HAD THE VEHICLE FOR ABOUT 2WEEKS AND ALSO NOTICED THAT THE ACID FROM THE BATTERY HAD MELTED DOWN THE WIRING HARNESS, AC LINES, AND SUSPENSION COMPONENTS. I'M CURRENTLY STILL DEALING WITH CUSTOMER CAR BECAUSE NOTHING WAS DONE FROM THEIR END, EVERYDAY THE CAR HAS A NEW ISSUE, I CALL AND ALL THEY SAY IS TOO TAKE IT BACK AND THEY'LL TAKE A LOOK AT IT. I PURCHASED THIS NEW VEHICLE SO I WOULDN'T BE DEALING WITH ANY OF THESE PROBLEMS BUT IT TURNED OUT TO BE WORST!! I NO LONGER WANT TOO DEAL WITH THE DEALERSHIP BECAUSE I GET NOTHING OUT OF IT, I WOULD APPRECIATE IT IF ANYTHING OF THIS COULD HELP ME OUT IN ANY WAY POSSIBLE!

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GRINDING / SCRAPING NOISE SHIFTING FROM AROUND 3RD TO 4TH GEAR WHEN TRAVELING AT LOW SPEEDS.

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TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE'S AN EXPOSED METAL PIPE ABOVE THE ACCELERATOR PEDAL THAT CAUSED THE CONTACT TO BURN HIS FEET MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO VILLAGE VOLKSWAGEN OF CHATTANOOGA, 6001 INTERNATIONAL DR, CHATTANOOGA, TN 37421, AND INFORMED THE CONTACT THAT'S THE WAY THE VEHICLE WAS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS DESIGNED THAT WAY AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.

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SINCE I BOUGHT THE CAR IN MARCH OF 2020, THERE HAS BEEN A SCRAPING NOISE AS IF METALS WERE GRINDING FROM THE TRANSMISSION. IT HAPPENS WITH SLOW ACCELERATION BETWEEN 20MPH AND 35MPH. POSSIBLE SOMEWHERE BETWEEN 3RD AND 5TH GEAR. THIS NOISE HAS BEEN HAPPENING SINCE I HAVE BOUGHT THE CAR NEW FROM THE DEALER. IT WAS NEW WITH 9,000 MILES AS IT WAS BEING USED AS A LOANER CAR (WAITING TO BE SOLD.)

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2 SECOND DELAY FOR TRANSMISSION TO DOWNSHIFT WHEN PASSING CARS. DANGEROUS WHEN PASSING CARS ON 2 LANE HIGHWAY DUE TO LACK OF POWER. .

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