What 45 owners told NHTSA about the 2019 Toyota Sienna

Car was recalled for fuel pump and I repaired in 8/2020 with approximately 11,190 miles. I had complained that car, since time of purchase and had 4662 miles when I insisted Toyota fix this, (hunted for gears, hesitated, lagged when accelerator pushed, and had poorer gas mileage than expected). The car now has 34,875 miles on it and is doing the same thing, hesitating, lunging between gears. Our mechanic confirmed this and stated worse when using a.c. Called Toyota Customer Service and they said the car was out of warranty for the pump repair, but perhaps not the power train, transmission, etc. Have not gotten back to me yet, but has not been one working day after spending 2.5 hours on the phone with them yesterday. This is a safety issue, I press on the gas to make a turn and it lags leaving me in traffic. My 2007 Sienna, which is still running for my daughter, never did this and has full power when called upon. Toyota needs to repair the entire fuel system, transmission, if they cannot fix this. There are no warning lights when this happens & it is happening more frequently. Dealership told me they could not put another pump on car and to contact Toyota Customer Service and gave me the number. When we had the car for about a month, dealership said we were just not used to driving a car with this type of transmission and car was low on oil, we added oil and dealership said we used the wrong type, but we figured some oil was better than no oil. We are boomers and have been driving cars for decades, with clutches and without and we know how to drive a vehicle.

NHTSA ODI 11528072

MY FUEL PUMP HAS BEEN REPLACED BY THE DEALER WITH THE RECALLED PART. THE VEHICLE STILL DOES THE SAME THING IT HAS BEEN DOING SINCE PURCHASING. IT ACTS LIKE IT IS NOT GETTING GAS SO HESITATES MULTIPLE TIMES CONSTANTLY WHILE DRIVING. SOMETIMES I PULL OUT AND THERE IS A DELAY IN THE ENGINE GETTING GAS THEN IT KICKS IN AND IS A JERKY RIDE. IT MOSTLY HAPPENS BELOW 45 MPH. I HAVE FELT THE DELAY OCCASIONALLY ABOVE 55 MPH. THE PROBLEM IS NOT THE FUEL PUMP THAT THEY ARE RECALLING SINCE I ALREADY HAVE THE NEW ONE AND THE PROBLEM IS NOT FIXED.

NHTSA ODI 11374055

I WENT TO THE TOYOTA DEALERSHIP AT 62-10 NORTHERN BLVD QUEENS NY 11377 ON AUGUST 26TH AT 9.00AM. THEY SAID THEY CAN NOT FIX MY RECALL PROBLEM BECAUSE I HAVE A FR CONVERSIONS( WHEEL CHAIR CAR)PLEASE SUGGEST ME WHAT SHOULD I DO? THANK YOU.

NHTSA ODI 11352091

TL* THE CONTACT OWNS A 2019 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. ALAMO TOYOTA LOCATED AT 18019 NORTH U.S. HWY 281, SAN ANTONIO, TX 78232, (210)494-1604, WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS MODIFIED TO TRANSPORT HER DAUGHTER WHO WAS WHEELCHAIR BOUND. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11331738

TL* THE CONTACT OWNS A 2019 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11329119

TL* THE CONTACT OWNS A 2019 TOYOTA SIENNA. THE CONTACT STATED THAT ON SEVERAL OCCASIONS AFTER REFUELING, THE VEHICLE FAILED TO RESTART. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. PRIOR TO THE FAILURE THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. STAPP INTERSTATE TOYOTA (8019 RASPBERRY WAY, FREDERICK, CO 80504) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE REMAINED AT THE DEALER HOWEVER, WAS NOT REPAIRED. THE CONTACT WAS PROMISED A LOANER VEHICLE WHICH WAS NOT PROVIDED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11329250

TOYOTA NOTIFIED OWNERS OF A FUEL PUMP PROBLEM IN JANUARY 2020. IT IS NOW 6 MONTHS LATER AND TOYOTA STILL DOES NOT HAVE A FIX FOR THIS PROBLEM. I AM UNABLE TO SAFELY USE MY CAR AND NOT EVEN THE TOYOTA DEALERSHIP WILL OFFER ME ENOUGH MONEY TO COVER MY LOAN IN ORDER TO SELL THE CAR. I AM PAYING $600 A MONTH FOR A CAR I CAN'T USE AND CAN'T SELL. *TR

NHTSA ODI 11329283

TL* THE CONTACT OWNS A 2019 TOYOTA SIENNA. THE CONTACT STATED THAT ON NUMEROUS OCCASIONS, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO OURISMAN FAIRFAX TOYOTA (10287 FAIRFAX BLVD, FAIRFAX, VA 22030) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE KEYFOB BEING PLACED IN HER PURSE WHILE ATTEMPTING TO START THE VEHICLE. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE INTERMITTENTLY. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE SAME DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT TO REQUEST A LOANER VEHICLE FROM THE NEAREST AUTHORIZED DEALER. THE CONTACT STATED THAT HER VEHICLE WAS CUSTOM MADE FOR HER SON WHO HAS A DISABILITY AND THAT A LOANER VEHICLE WOULD NOT SUFFICE. THE FAILURE MILEAGE WAS 1,749. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11328217

I LEASE A 2019 TOYOTA SIENNA. THERE HAS BEEN A RECALL SINCE JANUARY, 2020 ON THE FUEL PUMP WHICH MAY CAUSE THE CAR TO STOP OPERATING AND COULD INCREASE THE RISK OF A CRASH. TOYOTA HAS NOT STILL NOT REMEDIED THE RECALL. I HAVE CALLED FOR THE PAST FIVE MONTHS, AND YET THE RECALL IS STILL IN THE INTERIM STAGE. THIS IS A BREACH OF THE LEASE AND CAUSES US TO BE UNABLE TO USE THE VEHICLE. DUE TO THE DANGER IN DRIVING THE CAR, I CONTACTED 4 DIFFERENT TOYOTA DEALERS TO OBTAIN A COMPARABLE RENTAL CAR THAT TOYOTA HAS AGREED TO PROVIDE. NOT ONE OF THE DEALERSHIPS I CALLED HAS A COMPARABLE CAR IN THEIR FLEET. I ALSO CALLED TOYOTA CUSTOMER EXPERIENCE TWICE AND ON BOTH OCCASIONS THEY HUNG UP ON ME STATING THAT THEIR AGENTS WERE "TOO BUSY". IN ADDITION, THIS HAS CAUSED US TO CANCEL A ROAD TRIP. *TR

NHTSA ODI 11326794

TL* THE CONTACT OWNS A 2019 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRM PARTS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11323288

I PULLED ONTO A HIGHWAY AND REACHING ABOUT 25 MPH THE 2019 SIENNA HESITATED FOR AT LEAST 10 SECONDS AS IF IT WAS NOT GETTING GAS. I PRESSED THE GAS WANTING TO GET OUT OF THE WAY OF TRAFFIC AND IT JUMPED SLIGHTLY BUT WOULD NOT GO. THEN IT KICKED IN WITH A FEW HESITATIONS AND TOOK OFF. ANOTHER 100' OR SO, IT DID IT AGAIN. PRIOR TO THIS I HAD ALREADY BROUGHT IT TO TOYOTA COMPLAINING THAT THERE IS A HESITATION WHEN THE VAN IS NOT WARMED UP YET BETWEEN 20-40 MPH. IT IS ONLY SLIGHT, BUT NOTICEABLE AND FEELS LIKE IT IS NOT GETTING GAS. THE VAN DOES THIS EVERY TIME AFTER IT HAS BEEN SITTING LONG ENOUGH TO COOL DOWN. THE LONG HESITATION ONLY HAPPENED TWICE SO FAR (DANGEROUS ENOUGH!), THERE HAVE BEEN A FEW SHORTER ONES, AND THEN THERE IS THE EVERY TIME SLIGHT HESITATION. TOYOTA HAS TOLD ME NOTHING SHOWS IN THEIR DIAGNOSTICS AND THEY DO NOT KNOW WHAT IS WRONG. THEY TRIED CUTTING THE POWER TO THE COMPUTER TO RESET THE MEMORY, BUT THIS DID NOT CHANGE ANYTHING.

NHTSA ODI 11278845

INTERIOR OF VAN WAS CONSUMED WITH FUEL VAPORS. EXTERIOR FRONT OF VAN ENGINE COMPARTMENT ALSO SMELLS LIKE A FUEL LEAK. PROBLEM TAKEN TO DEALER AND THEY COULD NOT FIND THE SOURCE OF LEAK. VAN WAS RELEASED TO ME IN A UNSAFE CONDITION. INTERMITTENT FUEL SMELL BECAME MORE PROGRESSIVE TO THE POINT THE VAN WAS NOT ABLE TO BE DRIVEN TO TO SAFTEY CONCERN OF FIRE. SECOND TRIP TO DEALER THEY COULD NOT FIND SOURCE OF FUEL LEAK. DESCRIPTION OF PROBLEM. WHEN VAN WAS DRIVEN WITH OR WITHOUT AC FUEL VAPORS WOULD BE NOTICED ON THE EXTERIOR OF THE VAN. THIS PROGRESSED TO THE INTERIOR WHILE DRIVING. I ALSO TESTED THE VAN WITH THE ENGINE ON AND BOTH AC ON/OFF WITH THE VAN IN THE PARKED POSITION AND STILL NOTICE A VERY STRONG ORDER OF FUEL VAPORS. THE VAN IS UNSAFE FOR TRANSPORTATION ON PUBLIC ROADS AND UNSAFE TO DRIVE IN WITH MY FAMILY. THE PROBLEM WAS NOTICED WHEN THE VAN WAS STATIONARY OR IN MOTION ON CITY/HIGHWAYS.

NHTSA ODI 11243690

IMMEDIATELY AFTER PURCHASING THIS NEW 2019 TOYOTA SIENNA I BECAME AWARE OF THE VEHICLE HAVING ACCELERATION PROBLEMS WHILE ATTEMPTING TO ACCELERATE GRADUALLY IN A LOW SPEED/LOW TORQUE SETTING. THIS OCCURS AT WHAT COULD BE DESCRIBED AS PARKING LOT SPEEDS, 5 TO 25 MPH, PRIMARILY, ALTHOUGH THE VEHICLE HESITATES AND THEN LURCHES ALSO AT HIGHER SPEEDS WHEN DOWNSHIFTING TO GAIN TORQUE IN A 30-50 MPH RANGE ALSO. THIS HESITATION, BALKING, AND THEN RAPID LURCHING FORWARD AT LOW SPEEDS HAS CAUSED PASSENGERS TO COMMENT ABOUT "WHIPLASH" AND BEING PUSHED BACK INTO THEIR SEATS WHEN THE VEHICLE DOES ENGAGE WITH UNEXPECTED FORWARD MOTION. THIS VEHICLE WAS PURCHASED ON 2-18-2019. AFTER DRIVING THE VEHICLE FOR A REASONABLE AMOUNT OF TIME AND MILES I CONTACTED OUR SALES AGENT WHO SET A SERVICE APPOINTMENT FOR MONDAY FEB 25, 2019. ON 2-25-2019 I DROVE THE VEHICLE TO THE DEALER'S SERVICE DEPT WITH "MILEAGE IN" OF 250 MI. AND "MILEAGE OUT" OF 251. SERVICE INVOICE NUMBER 784852 STATES THAT THE ECU WAS CALIBRATED AND RESET. UPON DRIVING THE VEHICLE IT BECAME OBVIOUS THAT THE PROBLEMS WERE NO DIFFERENT AND PERHAPS WORSE. ON MARCH 1, 2019 I RETURNED THE VEHICLE TO THE DEALER AND TOOK THE SERVICE MANAGER AND A TECH-EXPERT FOR A RIDE. THE TECH ACKNOWLEDGED THE STALL AND LURCH PHENOMENON AND SAID HE "HAS DEALT WITH THIS BEFORE". THE TECH AND THE SERVICE MANAGER TOLD ME THEY WERE OPENING A CASE WITH TOYOTA FOR POSSIBLE INPUT TO RESOLVE THIS PROBLEM. I BELIEVE THIS A SERIOUS POTENTIAL SAFETY ISSUE AS THE FORWARD LURCHING OF THE VEHICLE COULD RESULT IN SERIOUS INJURY AS A RESULT VEHICLE DESIGN AND ENGINEERING. OTHER TOYOTA OWNERS HAVE DISCUSSED THIS PROBLEM VIA INTERNET FORUMS. IT WOULD APPEAR TO AFFECT 2018 & 2019 SIENNAS WITH "THROTTLE BY WIRE" DESIGN AND THEIR 8 SPEED TRANSMISSION.

NHTSA ODI 11184017