What 45 owners told NHTSA about the 2019 Toyota Sienna

My van was struck directly in the driver side rear sliding door while sitting still at a stop sign. The other driver collided straight into the passenger compartment door at an approximate speed of 30 mph crushing the door, exploding the window and neither the driver side airbags nor the side curtain airbags deployed. Resulting in my wife severely jarring around in the driver's seat, as well as my son who was securely fastened in a child booster seat in the driver side rear seat. The glass from the rear door window shattered and covered my son and the interior of the vehicle. There are no active recalls, but I read about a recall concerning the passenger side door welds that could affect operation of the side airbag and side curtain airbag sensors, but this only applied to a small number of 2019 Sienna's. Could this have been a manufacturing defect that bled over to the other door structures affecting the sensors in the same way.

NHTSA ODI 11544692

The power sliding door on the driver’s side of the vehicle is malfunctioning. When the door is opened with the electric opening function, it detects resistance and starts to close. While closing, the door closes with great force and no longer attempts to detect closing resistance. Me, my wife, and my infant daughter have been crushed/trapped by the door. My daughter had her arm trapped in the door. My wife had her back crushed. The Toyota dealer in Tucson, AZ (Precision Toyota) said the electrical cables inside the door are binding, causing the resistance when opening. We have not modified or otherwise touched the electrical door opening cables during our three years of ownership and therefore believe this is an engineering design flaw, or manufacturing defect. My concern is that there may be several other doors with this defect which could eventually lead to great harm on a young child, in the form of a crushing injury.

NHTSA ODI 11472348

The contact owns a 2019 Toyota Sienna. The contact stated that the front end of the vehicle would lunge downward towards the road surface when depressing the brake pedal. Additionally, the contact stated while reversing in a parking lot of the Doctor's offices, the vehicle accelerated at high speed independently. The contact depressed the brake pedal as hard as he could with both of his feet; however, the rear end of the vehicle crashed into the rear end of another occupied vehicle. The air bags failed to deploy. An unknown warning light illuminated. The contact sustained bruises on the left arm but did not seek medical assistance. The other occupied vehicle had three passengers including a baby asleep in a car seat located in the rear seats. The contact was unsure whether the other three passengers sustained injuries. The police arrived at the scene but there was no police report filed. The vehicle was towed to the dealer. The dealer informed the contact that they could not diagnose or repair the vehicle as it was involved in an accident that may have injured other individuals. The manufacturer was notified of the failure and informed the contact that a field engineer would contact him for the vehicle inspection. The contact stated the manufacturer took possession of the vehicle EDR but has not informed him of a diagnostic. A case was opened. The vehicle remained at the dealership but was not diagnosed or repaired. The failure mileage was approximately 6,800.

NHTSA ODI 11462747

I own a 2019 Toyota Sienna with 52,200 kms. I bought it January 29, 2021. On Saturday, June 26, 2021, I was exiting the Quebec to Lévis ferry on the Lévis side. As I went up the metal ramp at 10-12 km/hr, ALL the airbags suddenly deployed with a great boom. We hit nothing. ALL The front and side airbags deployed. The front windshield was broken and one of the side windows was totally shattered. In fact it was not there any more. Pieces of broken glass flew all over the car and hit us. The vehicle filled up with smoke. On board was my wife and I and our two special needs sons. We had to hurriedly get them unstrapped and hand them to ferry workers on the outside. I was the only one injured. I received the airbag straight in my face and it hurt my neck. I have had a headache and neck ache ever since (today is June 29). I ignore the reason for which the airbags deployed. But I do know that Toyota has had to recall other 2019 Siennas for spontaneous deployment of their airbags. Maybe it is an airbag defect. My vehicle was still under warranty. The fire department and police were on the scene. The Levis Ferry director wrote a report. The Levis police report is LVS-210626-008. Thank you.

NHTSA ODI 11422870

TL* THE CONTACT OWNS A 2019 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE GETTING HIS CHILD FROM THE REAR PASSENGER SLIDING DOOR WITHOUT WARNING THE SLIDING DOOR CLOSED ON THE CHILDS RIGHT HAND. THE CHILD WAS TAKEN TO THE HOSPITAL TO TREAT THE INJURIES. THE VEHICLE HAD NOT BEEN REPAIRED OR DIAGNOSED. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

NHTSA ODI 11416074