What 867 owners told NHTSA about the 2019 Toyota RAV4

Was in a front driver side T-bone @ 35 miles and hour accident and no Airbags deployed

NHTSA ODI 11740007

Braking while pulling into a parking space. Instead of slowing down the car accelerated and went over the curb. Maintained pressure on the break but it did not slow the car. Instead the car kept accelerating down an embankment, across an empty street and towards a telephone pole. Turning the steering wheel to the left to avoid the telephone pole the car further descended into a ditch. The car had to be towed and is now deemed to be totaled. The brake- pads had been inspected during a routine maintenance check the day before this accident occurred and they were good. No other vehicle was involved. My personal injury was an abrasion and bruise where my seat belt did it's job. My muscles are sore. The side airbags did deploy after the car stopped. The floor mats were locked in place.

NHTSA ODI 11734121

The contact owns a 2019 Toyota RAV4. The contact stated that the headlights failed to produce adequate lighting at night. While driving at 30 MPH in the dark with the headlights on, making a turn into her subdivision, she crashed into the stop sign, pedestrian crossing sign, and a street sign. There were no reported injuries, fire, or airbag deployment. A police report was filed. The local dealer was contacted, who informed her that the headlights were working as designed. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 15,000. The VIN was not available.

NHTSA ODI 11713988

Toyota RAV4 LE gas pump burst and caught fire leading to total fire damage along with major water damage from the firefighters putting out the fire. The vehicle was idle for hours at the time of explosion of the fuel pump. This was a major safety hazard/risk especially being that myself and two others were minutes away from going out to the vehicle before it all happened as I was getting ready to take a friend home for the night. A claim representative will look into this matter in coming days.

NHTSA ODI 11707386

It happened yesterday , November 3rd at 8:45 am Approx. speed was 35mph to 40 •Location: 934 York Road, Towson, MD •Description: Front-right impact at 40 mph, no airbag deployment, two children in back seat, vehicle had recent 50K service and roof-rail repair, CSP 22TE05, at Sheehy Toyota Cockeysville. Vehicle now at Caliber Collision Cockeysville. Claim #060381946 I am experiencing neck, shoulder and rib pain right now, my 5 year old complain about right ankle pain and apparently hit his head on the right side.My 3 year old complain about neck pain yesterday. There was no sign showing any kind of failure on my dashboard. I asked my vehicle to be investigated formally by Toyota engineer asap or forensic expert. I asked my vehicle to be freeze right until proper airbag inspection have been conducted. I have picture of the car showing clearly that none of the airbags worked.

NHTSA ODI 11697378

Coolant bypass failure

NHTSA ODI 11656905

The vehicle suddenly started to smoke and burn by itself when driving on the super crowded highway. I immediately stopped the vehicle and found that the burning site was the bottom of the front-left head of the vehicle (please see the images attached). The mechanician I visited after judged that the fire may due to failed electrical parts or system. He suggested to visit a Toyota dealer for recall. However, the Toyota dealer (Crown Toyota, 1201 Kettering Dr, Ontario, CA91761) declined my request with the reason that my vehicle has passed warranty time. The vehicle was just inspected in the Toyota dealer a few days ago. The dealer's inspection report shows that the vehicle does not have any problems besides suggesting to replace tires and front brakes.

NHTSA ODI 11632904

The contact owns a 2019 Toyota Rav4 Hybrid. The contact stated while driving 35 MPH and making a left turn, the vehicle suddenly accelerated to approximately 45 MPH unintendedly. The contact stated that the vehicle failed to respond upon depressing the brake pedal, and the accelerator pedal felt stuck, causing the front of the vehicle to crash into a building. There was no property damage. There was no warning light illuminated. The air bags deployed. The contact was able to exit the vehicle. The contact sustained bruising and a fractured rim on the right hand. The emergency units transported the contact to the hospital, where the contact underwent surgery. A police report was filed but the contact did not have the police report information available. The vehicle was towed to a tow lot, where it was totaled by the insurance company. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they would have the vehicle inspected. The failure mileage was approximately 70,000.

NHTSA ODI 11632084

The following information refers to recall notice 19V544000 "SERVICE BRAKES" and "ELECTRONIC STABILITY CONTROL" (recall number same for both notices) by Toyota for the 2019 Rav 4 Hybrid: "In 2019, Toyota issued a recall for certain 2019 Toyota RAV4 Hybrid vehicles due to a faulty brake assist system, specifically related to a potential issue with the brake booster pump which could lead to brake failure; the 2019 Toyota Prius was also included in this recall." The recall covered the manufacturing period 4/26/2019 - 6/3/2019 and a recall notice was issued on 7/24/2019 for the affected vehicles and owners were notified on 9/20/2019. We purchased our vehicle on 9/21/2019 with manufacture date August 2019 and on 12/19/2024 we suffered a brake failure causing damage to the vehicle and our garage. The Rav Hybrid Limited comes with sensors that will auto brake if it believes the speed/distance is insufficient and the brakes have not been applied. The brakes were self-applied at the time and no sensor action occurred. I believe the above recall should be extended to include August 2019 manufacture and should also include any sensors that involve the braking system and/or stability control system. Currently we are dealing with insurance and Toyota, no appraisal costs as yet

NHTSA ODI 11631685

The contact owned a 2019 Toyota Rav4 XLE. The contact stated that the vehicle was experiencing excessive lane assist efforts. The contact stated while driving at various speeds near a right turning lane, the lane assist engaged erroneously, causing the vehicle to jolt and pull towards the right turning lane. The vehicle was taken to the dealer several times; however, the contact was informed that the lane assist was operating as designed. The contact stated while driving 75 MPH with cruise control mode a rainstorm suddenly started. The contact stated he disengaged the adaptive cruise control mode and allowed the vehicle to decelerate. The contact stated that the vehicle jolted to the right. The contact stated while attempting to correct the steering wheel, the vehicle hydroplaned. The vehicle veered off the road at 50-60 MPH and hit several trees, was stuck in the trees, and became crushed. The air bags deployed. The driver's side windshield was shattered. The contact was able to push the door open and to climb out of the vehicle. The contact also received assistance from bystanders. The ambulance examined the contact but was not immediately transported to the hospital due to cost. The contact later went to the hospital where he underwent a brain scan, but no brain damage was found. The contact sustained nerve damage in left arm, injured leg, left arm twitching, head trauma, back, neck, and heart injury. The contact also sustained significant PSTD. The contact stated that a branch that pierced the engine was initially pointing toward the driver's side cabin. A police report was filed but the contact was irate and could not provide the information over the phone. The vehicle was towed and totaled. The manufacturer was notified of the incident, but no assistance was provided. The failure mileage was approximately 11,386.

NHTSA ODI 11629926

The contact owned a 2019 Toyota Rav4. The contact stated while driving 15 MPH and making a left turn at night, the contact did not watch the opposite direction and another driver that was driving 40-50 MPH crashed into the passenger's side of the vehicle, between the rear passenger's side door and the rear passenger's side wheel. The vehicle was propelled 2-3 feet in the air and landed 10 feet away from the collision location. The contact stated that the other vehicle was propelled more than 100 feet away. The air bags failed to deploy. The contact's wife was occupying the front passenger's side seat while the contact's daughter was in the booster seat in the rear passenger's side seat. The contact exited the vehicle. The contact did not sustain any injury. The contact's wife sustained soreness in the right leg. The contact stated that he was able to take his daughter out of the vehicle; however, the rear passenger's side door was significantly difficult to open. The contact stated that his daughter had hit her forehead against the rear passenger's side window during the incident and was crying significantly. The contact's friend transported the daughter to the hospital, where several tests were performed. The contact was informed that no internal injuries were found and that the pain would subside. The contact stated that his daughter sustained emotional trauma after the incident. The vehicle was towed to the dealer, where it was deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 34,111.

NHTSA ODI 11629204

[XXX] - Driving my 2019 Rav4 Hybrid Se nearing [XXX] [XXX] traveling 25-30mph suddenly felt like car was moving faster, stop sign came up fast, slammed on brakes with 0 effect! Yelled [XXX]? as I shot across the highway, down the shoulder, coming to rest against a couple small trees. No air bag deployed, wearing seat belts of course, still bumped head on ceiling causing small laceration, neck trauma, and Dr found I had also suffered a Vitreous Detachment (eye). Did not lose consciousness. Vehicle damage appeared to be front left corner but enough underneath to total vehicle. Very fortunate no other vehicles involved and that debris brought car to a stop instead of a big tree or wall. Two witnesses heard brakes... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11616751

The vehicle was totaled due to a front end collision. The air bags did not deploy, the seat belt did not lock and the emergency alert when in an accident did not work. The driver was trapped in vehicle and unable to get door open, the vehicle was going about 40-45 mph at the time of the collision and the driver was flung forward causing whiplash and a concussion.

NHTSA ODI 11571200

The vehicle is a 2019 Hertz rental RAV4 Hertz. On October 12, 2023, when I moved the gearstick to reverse the vehicle accelerated uncontrollable at extremely high speed and crashed into a wall. Braking did not stop the vehicle.

NHTSA ODI 11559958

Vehicle accelerated uncontrollably in reverse at 50-60 mph and crashed into a wall, almost killing me. I could not stop the vehicle. Braking did not stop it.

NHTSA ODI 11555808

Pre-Collision System (PCS) failed. My daughter during sunset (sun glare) struck the vehicle in front of her, that suddenly braked due to sun glare. Toyota hasn't look at PCS system yet and the car is at the repair shop, but I did open a case with Toyota to investigate failure and access onboard data. Auto repair shop will check the system, but no malfunction warning on the car's warning display. There were no warning present prior to accident or post-accident.

NHTSA ODI 11553792

My wife was traveling 45 miles per hour and hit a deer and the airbag did not deploy. After review, the air bag is supposed to deploy at 20 miles per hour. I am especially worried because Toyota has issued Technical Service Bulletin, noting that the rail line leaks and can cause air bag failure. I have brought this to Toyota Corporate and Legal's attention and they have completely denied responsibility and implied that this isn't a serious issue. I asked to have the airbag inspected and they refused, saying we could only do that before repairs had been completed. However, the airbag did not have any work done on it and should be in the same condition as it was during the accident.

NHTSA ODI 11548953

I was pulling into a parking space and when I applied the brake to stop, the vehicle did not slow down and hit a building. The driver side airbags deployed (steering wheel and knee airbags). The was no one else in the vehicle. The vehicle was declared a total loss by the insurance company. I have reported the issue to Toyota and signed an authorization for them to obtain the vehicles electronic data. The consumer has yet to receive a response from Toyota.

NHTSA ODI 11528762

Driver was in the process of parking. While driver had foot on brake and about to put vehicle in park, vehicle suddenly lurched forward uncontrollably, jumped the curb, ran over thick bushes, and ran into the front window of a store. as soon as vehicle stopped, driver placed the vehicle in park. None of the safety features prevented this.

NHTSA ODI 11527230

Sudden Unintended Acceleration....ONCE AGAIN! I was pulling into a parking stall of a shopping center at about 2-3 mph. I started to apply the brakes. Simultaneously, the car lurched forward hitting a retention pole. In an attempt to stop the car from going any further, I continued to press down on the brake pedal and shifted into reverse. The EDR shows that the gasoline engine reached 2200 rpms, while the hybrid electric motor reached 2300 rpms. The car performed a backward semi circle maneuver, eventually hitting a cement wall and coming to a stop. Even though there were two (2) impacts (one going forward and one going backward) no air bags were deployed. If there had been people in the area, they easily could have been killed. The damage to the car was extensive and the car was "totaled". The car manufacturer inspected the car and downloaded the Event Data Records. SUDDEN UNINTENDED ACCELERATION CAN'T BE REPRODUCED!! There were/are no error codes and all car manufacturers, including my automobile's, refuse to acknowledge the issue. At the very least, could NHTSA PLEASE REMIND THE PUBLIC THAT THIS IS A SERIOUS, ALBEIT INFREQUENT, DANGER?

NHTSA ODI 11523353

As I was turning into a parking spot my car made a growling noise and suddenly lunged forward and accelerated at high speeds, hitting two cars and only stopping once the car hit a wall. I had no control of the car as it accelerated and the brakes did not work.

NHTSA ODI 11499525

Around 2:30 pm on Thursday, December 2, 2021, my wife and I were on our way to the gym for a workout. I was pulling my auto out of my garage. It was in reverse when it stopped half way and did not finish backing out. I put it in drive and then in reverse and I was able to back out. Once out of my driveway, I backed out into the street in reverse. From reverse, I put my car in Drive to start driving on the street. At this point, the car spun out of control and I could not control its movements. The car turned around on the street and drove into my yard. It ran through the yard, spun around through some hedges, onto my driveway and continued back into the yard. At this time it hit a tree in the yard, went back on the road, turned into my driveway before coming to a stop. We got out and inspected the damage. The entire front bumper and the assembly was hanging from the body of the car. The damage was extensive. Thankfully, no one was on the road and the only damage was to my car and my yard. shrubs and tree. This car is a Limited Edition with cameras and braking functions that stop the car if an object comes in its way. The car kept accelerating and did not brake to avoid collision. Note: We bought this 2019 RAV4 in March 2019. It was brand new, full loaded with many safety features. In October of 2019, we heard sounds coming from the front of the car. We took it to Toyota dealership to have it diagnosed. They determined that the Electromagnetic Clutch Assembly needed to be replaced. The car had 7100 miles on the Odometer.

NHTSA ODI 11444623

The contact owns a 2019 Toyota Rav4. The contact stated while attempting to park the vehicle, depressing on the brake pedal but the vehicle began to accelerate independently causing the vehicle to crash into a tree trunk. The contact stated no warning light was illuminated. No air bags deployed. The contact stated she had chest and neck pains due to hitting the steering wheel and did go to urgent care but did not seek medical attention. A police report was filed. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.

NHTSA ODI 11443034

Steering suddenly locked up. Car steered to the right went off the road. Turned over several times and landed upside down. Causing serious injuries to myself and the driver. I was in hospital 3 weeks total with broken ribs , broken vertabrae and dislocated shoulder. Cuts on feet from the glass. Driver had cuts on head and dislocated shoulder. Prior to accident, I had reported (twice) to dealer that steering wheel felt loose. The second time, I had him write it down on report when I came in for oil change. So I have proof that I reported it. They checked steering and said they couldn't find anything wrong; but the problem was it didn't do it all the time. Sometimes it would take quite a few seconds before it would react if I would turn it a little left or right. Eventually, it did lock up and caused the horrible accident. The accident occured on November 26, 2020. I typed that date, but somehow this report changed it to Aug 6 and I can't seem to change it.

NHTSA ODI 11428020

TL* THE CONTACT OWNS A 2019 TOYOTA RAV-4. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 10 MPH THE VEHICLE HESITATED, FAILED TO ACCELERATE AND CRASHED INTO A 2008 KIA SPORTAGE. THE DRIVER WAS ABLE TO DRIVE AWAY FROM THE SCENE. THERE WERE NO REPORTED INJURIES. A POLICE REPORT WAS FILED. THE CONTACT CALLED EASTERN SHORE TOYOTA (29732 FREDERICK BLVD, DAPHNE, AL 36526 (251) 250-0161) BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED WHO REFERRED THE CONTACT TO LOCAL DEALER TO OBTAIN A LOANER VEHICLE. THE FAILURE MILEAGE WAS 4,500. THE CONTACT RECEIVED A NOTICE OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE). VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11382833