What 869 owners told NHTSA about the 2019 Toyota RAV4 Plug-in Hybrid

TOYOTA PRE-COLLISION SYSTEM WITH PEDESTRIAN DETECTION DOES NOT APPEAR TO WORK AS ADVERTISED. THE VEHICLE HAS BEEN BACK TO THE DEALERSHIP DUE TO THE PRE-COLLISION SYSTEM NOT SENDING A WARNING AS IT SHOULD. DEALERSHIP STATED THAT THERE WOULD MOST LIKE CAUSE DAMAGE TO MY VEHICLE IF THEY ATTEMPTED TO TEST THE SYSTEM; THE THE VEHICLE DID NOT STOP AS IT SHOULD, THEY WOULD NOT BE RESPONSIBLE FOR THE DAMAGE THEY CAUSED. I ALSO CONTACTED TOYOTA DIRECTLY HOW SAID THEY COULD NOT COMMENT AND I NEED TO REFER TO THE TOYOTA DOCUMENTATION WHICH I EXPLAINED SHOW THE VEHICLE SENDING WARNINGS AND STOPPING WELL BEFORE MY VEHICLE DOES. THE DEALERSHIP DID CONFIRM THE SENSITIVITY WAS TURNED ALL THE WAY UP, THEY COULD NOT EXPLAIN WHY IT WAS NOT WORKING, BUT SAID "THE CAR IS SMARTER THEN PEOPLE SO DON'T WORRY ABOUT IT"

NHTSA ODI 11306545

2019 RAV4 HYBRID WILL NOT FILL COMPLETELY WHEN THE LOW FUEL WARNING SYSTEM ACTIVATES. THE 14. 5 GALLON TANK WILL ONLY TAKE 9.5 TO 9.7 GALLONS LEAVING ABOUT 5 GALLONS IN THE TANK. I AM NOT CERTAIN IF I CAN DRIVE FURTHER USING THE 5 GALLONS OR WOULD BE LEFT SITTING AND "RUN OUT OF FUEL." OTHER 2019 RAV4 HYBRID OWNERS ARE REPORTING A SIMILAR PROBLEM. SO FAR TOYOTA HAS MADE NO ATTEMPT TO CORRECT THE PROBLEM. THIS HAS HAPPENED SINCE THE FIRST ATTEMPT TO FILL THE TANK. THE RAV4 CURRENTLY HAS ABOUT 8500 MILES. THERE NEEDS TO BE A RECALL.

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WHEN FUELING MY RAV4 HYBRID I AM NOT ABLE TO COMPLETELY FILL THE TANK.

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I CANNOT FILL THE FUEL TANK TO IT'S CAPACITY. FUEL PUMP WILL SHUT OFF PREMATURELY AT ABOUT 3/4 FULL. THAT SAID, RANGE IS NOWHERE NEAR AS ADVERTISED.

NHTSA ODI 11306583

UNABLE TO REFUEL MORE THAN 10 GALLONS OF FUEL FROM EMPTY FOR A GAS TANK THAT TAKES 14.5 GALLONS.

NHTSA ODI 11306479

WE PURCHASED OUR 2019 RAV4 LIMITED IN LATE DEC 2019 (27TH) AND HAVE EXPERIENCED A REPEATED ISSUE WITH THE INFOTAINMENT SYSTEM (ENGINE 3.0 PREMIUM JBL). WHILE OPERATING THE CAR, THE RADIO WILL SHUT OFF, REBOOT, LOCK UP, DROP CALLS, ETC. WE HAVE HAD THE CAR BACK TO THE DEALER ONCE AFTER 3 DAYS AND THEY COULD NOT FIND THE PROBLEM. WE WILL BE BRINGING THE CAR BACK FOR A SECOND TIME IN 2 MONTHS OF OWNING... TOYOTA HAS NO IDEA WHY THIS IS HAPPENING.

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THE VEHICLE TURNS ON THE RED BREAK LIGHT MAL FUNCTION WITHOUT PUSHING THE BREAK PEDAL IN CITY STREETS AND HIGHWAY. BESIDES THAT THE PEDAL MAKES A LOT NOICE WHEN IS PUSHED AND GOES VERY LOW METAL TO METAL.

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THE GAS TANK WILL NOT FILL TO THE FULL CAPACITY AND GAUGE IS INACCURATE. THE FUEL TANK SIZE IS 14 GALLONS BUT I DISCOVERED AFTER OWNING THE CAR FOR A MONTH THAT THE TANK WILL NOT FILL COMPLETELY IN FACT IT ONLY FILLS TO 10 GALLONS MEANING THE STATED VEHICLE RANGE IS FALSE ADVERTISING. I HAVE CONTACTED TOYOTA AND OPENED A CASE BUT RECEIVE NO UPDATE OR FEEDBACK.

NHTSA ODI 11301681

ONCE THE CAR IS WARMED UP (30 MINUTES OF DRIVING), THE ENGINE MAKES A VERY STRANGE "MOO-ING" SOUND WHEN DRIVING AT LOW SPEED, SLOWING DOWN OR ACCELERATING FROM A LOW SPEED. THIS STARTED HAPPENING ABOUT THREE MONTHS AFTER I GOT THE VEHICLE (PURCHASED NEW). IT DOESN'T SEEM TO AFFECT THE DRIVING BUT IT IS A DISTURBING SOUND & I DON'T KNOW WHERE IT'S COMING FROM.

NHTSA ODI 11301443

MY BRAND NEW 2019 RAV4 HYBRID XLE HAS A FUEL TANK THAT IS 14.5 GALLONS, BUT WILL NOT FILL ABOVE 9 TO 11 GALLONS AT ANY TIME. IN SHORT, MY FUEL TANK DOES NOT FILL ALL THE WAY AND I AM THEREFORE SHORT ON OVERALL CAR RANGE, FROM 580MILES TO ABOUT 360-390 MILES PER TANK. I HAVE MADE AN ONLINE COMPLAINT TO ARDMORE TOYOTA OF PA WITH NO RESPONSE. I HAVE ROUGHLY 6,000 MILES ON MY CAR, BUT HAVE NOTICED THIS IS AS LOW AS 400 MILES IN THE ODOMETER.

NHTSA ODI 11301188

FUEL TANK WILL NOT FILL TO FULL (14.5 GAL) CAPACITY. FUEL TANK WILL ONLY ACCEPT 10.5 GALS.

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MY 2019 TOYOTA RAV4 HYBRID GAS TANK WILL NOT ACCEPT OVER 9.5 GALLONS AT ANY TIME. EVEN WHEN I HAVE ONLY 50 MILES UNTIL GAS TANK EMPTY SHOWING ON DASHBOARD. IT'S A 14.5 GALLON TANK SO THIS IS A PROBLEM.

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THE FUEL TANK WAS AT MAXIMUM CAPACITY WHEN PICKED UP FROM THE DEALER WITH AN ESTIMATED RANGE OF ~550 MILES. SINCE DRIVING AWAY FROM THE DEALER, I HAVE NEVER BEEN ABLE TO ADD MORE THAN 9-10 GALLONS INTO THE "14.5" GALLON TANK, EVEN WELL AFTER THE "LOW FUEL" LIGHT HAS COME ON. EVEN WITH EXTRA TOPPING OFF AND THE NEEDLE READS AS CLOSE TO FULL AS I CAN GET IT, NOW THE ESTIMATED RANGE TENDS TO BE ~350-370 MILES. I HAVE FILLED UP THE TANK ABOUT 10 TIMES NOW AND THIS OUTCOME IS CONSISTENT.

NHTSA ODI 11299457

NEW 2019 RAV4 HYBRID XLE WITH LESS THAN 2,500 MILES WILL NOT FILL UP ALL THE WAY WHEN FILLING WITH GAS. AUTOSTOPS AT 3/4 TANK AND CANNOT SAFELY FILL UP THE REST OF THE WAY.

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RAV4 2019 HYBRID WILL NOT ALLOW ME TO FILL IT PAST APPROXIMATELY 10 GALLONS. WHEN I CONTACTED THE DEALERSHIP THEY INFORMED THEY WERE AWARE OF SAID ISSUE AND THAT TOYOTA CURRENTLY DOESN'T NOT HAVE A FIX OR ACTIVE RECALL FOR THE ISSUE. WHEN I SEARCHED INDEPENDENTLY I NOTICED THAT MANY PEOPLE SIGHT THIS SAME ISSUE.

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FUEL TANK CAPACITY 14.5 GALLONS CAN ONLY BE FILLED TO 9.5 GALLONS WITHOUT AGGRESSIVE "TOPPING OFF". IN ORDER TO AVOID POSSIBLE ENVIRONMENTAL HARM AND VEHICLE EMISSION CONTROL DAMAGE, TOPPING OFF NOT USED. HOWEVER, THIS LEAVES THE VEHICLE 5 GALLONS SHORT OF A FULL TANK (ABOUT 200 MILE RANGE LOSS)

NHTSA ODI 11299388

THE FUEL TANK DOES NOT FILL UP TO CAPACITY. I AM ONLY ABLE TO FILL ~8 GALLONS IN A TANK WHICH HAS A 14.5 GALLON CAPACITY. ALSO, WHEN THE LOW FUEL INDICATOR COMES ON, "MILES TO EMPTY" READS ONLY ABOUT ~30 MILES WHICH IS INCORRECT IN MY OPINION. THERE MUST BE A CALIBRATION ISSUE. I TOOK IT TO THE SERVICE STATION AND THEY SAID THERE IS NO FIX FROM TOYOTA. THE RECENT RECALL AFFECTING 700,000 CARS WITH A FUEL PUMP ISSUE DOES NOT INCLUDE MY CAR (SEARCHED BY VIN) OR ANY RAV4 HYBRIDS FOR THAT MATTER. HOW LONG IS ONE SUPPOSED TO WAIT BEFORE HEARING BACK FROM THE MANUFACTURER? I HAVE ATTACHED THE SERVICE APPOINTMENT CONFIRMATION.

NHTSA ODI 11299395

MY 2019 RAV4 XSE, PURCHASED IN MAY 2019, GAS TANK REFUELING ALWAYS AUTOMATICALLY STOPS PREMATURELY AT FUEL GAUGE 1/3 TO 3/4 FULL. THIS HAS OCCURRED WITH EVERY REFUELING SINCE THE FIRST FUELING WHEN THE CAR WAS NEW. THE PROBLEM REDUCES THE EFFECTIVE RANGE ON ONE TANK OF NORMALLY DISPENSED GAS BY 100 - 200 MILES. FILLING VERY VERY SLOWLY TO COAX THE TANK TO ACCEPT A PROPERLY FULL FILL CAN CAUSE NO AUTOMATIC SHUTOFF OF THE GAS PUMP TO OCCUR, WHICH CAN RESULT IN EXCESSIVE FUMES OR OVERFILLING.

NHTSA ODI 11299043

THIS VEHICLE CANNOT BE FILLED WITH THE AMOUNT OF GAS ADVERTISED. IT HAS A 14.5 GALLON FUEL TANK AND I HAVE NEVER BEEN ABLE TO PUT MORE THAN 10 GALLONS IN IT EVEN WHEN THE LOW FUEL INDICATOR IS ON. THIS LEADS TO DANGEROUS AND ENVIRONMENTALLY UNSAFE TRICLKLE-FILLING. THIS HAS BEEN A PROBLEM SINCE THE VEHICLE WAS PUCHASED ~6 MONTHS AGO.

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WHEN THE TANK REGISTERS EMPTY, IT ONLY FILLS ABOUT 9/10 GALLONS BEFORE THE PUMP SHUTS OFF AND I DON'T GET THE FULL MILEAGE RANGE. I HAVE TAKEN IT INTO TOYOTA DEALER AND HAVE BEEN IN CONTACT WITH TOYOTA CUSTOMER SERVICE. I PURCHASED MY VEHICLE NEW '19. WHEN I PICKED UP MY VEHICLE UP THE GAS DISPLAY NEEDLE REGISTER PAST 'F' (A NORMAL SIGNAL ON MOST CARS) AND THE CAR'S RANGE REGISTERED 548 MILES TO EMPTY. THAT WAS THE LAST TIME I EVER SAY THESE HIGH DISPLAYS NUMBERS. AT MY FIRST FILL UP, THE TANK DISPLAYED 3/4 FULL AT SHUTOFF AND RANGER AT 430ISH. THE SUBSEQUENT FUEL FILLS CONTINUED NEAR THESE LOW NUMBER. I CONTACTED THE DEALER ABOUT MY OBSERVATION AND I WAS TOLD THAT THIS IS JUST HOW HYBRIDS WORK. I THEN CONTACTED TOYOTA'S CUSTOMER SERVICE AND BEGAN A CASE FILE. AFTER SEVEN MONTHS OF WORKING WITH THE TOYOTA DEALERSHIP IN SALEM OREGON AND TOYOTA'S CUSTOMER SERVICE DEPARTMENT, THEY FINALLY AGREED TO TESTED MY VEHICLE FOR THE FUELING PROBLEM. AT THAT POINT, THE DEALERSHIP FINALLY ACKNOWLEDGED THAT THERE WAS A PROBLEM. AT THAT POINT, I BEGAN THE PROCESS OF A BUYBACK FOR MY CAR WITH TOYOTA. WITHIN TWO DAYS, I WAS INFORMED THAT THEY WERE GOING TO SWITCH OUT MY GAS TANK FOR A NEW GAS TANK THAT WAS MADE OVERSEAS. I WAS TOLD THAT WOULD SOLVE THE PROBLEM. AFTER RECEIVING MY NEW GAS TANK, THE NEW TANK STARTED TO EXHIBIT THE SAME DIFFICULTIES AS THE LAST TANK. I'M NOW BACK AT SQUARE ONE. I BEGAN COLLECTING DATA AGAIN ABOUT THE FUELING PROBLEM. THIS TIME, THE TANK WAS FEELING A BIT HIGHER THAN 3/4 AND SOMETIMES EVEN NEARING THE'F' LEVEL, BUT THE RANGE NEVER MOVED PAST 460 (TOYOTA ADVERTISED THAT MY CAR WOULD RECEIVE 550+ RANGE MILES ON A FULL TANK). AS I TRACKED MY FUELING PROBLEM, I NOTICE THAT WHEN MY VEHICLE WAS ONLY TAKING IN 9 TO 10 1/2 GALLONS FROM 'EMPTY' TO 'F'. I'M CONCERNED FOR MY SAFETY BY NOT KNOWING HOW MUCH FUEL IN HAVE IN MY VEHICLE.

NHTSA ODI 11297536

FUEL TANK CAPACITY NOT AS ADVERTISED (14.5 GALLONS). MAXIMUM INPUT IS 9-10 GALLONS AFTER FUEL LIGHT COMES ON. VEHICLE IS AT 16,000 MILES. CAPACITY PROBLEM HAS BEEN CONSISTENT FOR LIFE OF THE VEHICLE.

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QWNER OF A 2019 RAV 4 HYBRID, XSE. I'VE OWNED THE VEHICLE SINCE EARLY AUGUST 2019. AND HAVE FELT EXTREMELY FRUSTRATED WITH BEING UNABLE TO 'FILL' THE GAS TANK TO IT'S CAPACITY. IT'S EXASPERATING THAT WITH A 14 GALLON TANK, AT FILL UP IT WILL ACCEPT ONLY 9-9.5 GALLONS OF FUEL AT MOST BEFORE THE FUEL FILL SENSOR WILL NOT ACCEPT FURTHER REFUELING. WHEN I PURCHASED THE CAR IN AUGUST, DRIVING THE CAR OFF THE LOT, THE ESTIMATED MILEAGE ON A FULL TANK WAS 513 MILES. I HAVE NOT BEEN ABLE TO FILL THE TANK TO GET THAT ESTIMATION OF MILEAGE SINCE. THE BEST I'VE BEEN ABLE TO GET IS 443, THE TANK WILL NOT ACCEPT THE FUEL. ADDITIONALLY, WHILE I EXPECTED TO AVG. 40-42 MILES/GAL, I GET APPROXIMATELY 34-35 MPG. THIS TOO IS ALSO RIDICULOUS. I DRIVE THE CAR IN ECONO MODE TO FURTHER ENHANCE BETTER MILEAGE. I WILL REPORT TO TOYOTA...I USE THE CAR MAINLY FOR HIGHWAY DRIVING AND NOT BEING ABLE TO PASS A FEW GAS STATIONS, IS NOT WHY I BOUGHT THIS CAR! I FEEL THAT THE ESTIMATED HEIGHT MPG WAS GROSSLY OVERSTATED BY TOYOTA.

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PURCHASED 2019 TOYOTA RAV4 THIS NOVEMBER AND I HAVE AN ISSUE WITH THE GAS TANK. IT ONLY FILL 80% OF THE TANK NOT COMPLETELY FULL. WHEN TRYING TO FILL MANUALLY TO THE FULL GAUGE THE GAS OVERFLOWS AND SPILLS WHICH CREATES GAS SPILL ON THE SIDE OF THE CAR AND FLOOR. THIS IS AN ISSUE THAT TOYOTA NEEDS TO ADDRESS ASAP.

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MY 2019 TOYOTA RAV4 HYBRID XLE (PURCHASED IN CA) WILL NOT ALLOW A FULL FUEL TANK FILLUP. ONCE THE 'EMPTY' WARNING COMES ON, THE 14.5 GALLON TANK WILL ONLY ACCEPT ABOUT 9 TO 10 GALLONS BEFORE SHUTTING OFF. EVEN IF YOU SLOWLY 'TRICKLE' THE GAS IN, IT SHUTS OFF BEFORE 11 GALLONS ARE IN. CAR IS NOT PROVIDING ANYWHERE NEAR THE AVERAGE ESTIMATED DRIVING RANGE OF APPROXIMATELY 560 MILES, AS ADVERTISED BY TOYOTA. THIS REDUCES CREDIBILITY OF THE TOYOTA FUEL STATUS WARNING, MAKING IT MORE LIKELY DRIVERS MAY RUN OUT OF FUEL ON BUSY FREEWAY OR REMOTE HIGHWAY. I HAVE REPORTED IT TO THE DEALERSHIP, AND TO TOYOTA NATIONAL CUSTOMER SERVICE AND RECEIVED A CASE #.

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OUR RAV4 HYBRID WILL RARELY FILL MORE THAN 9-10 GALLONS IN THE TANK. WHEN THE VEHICLE STARTS AFTER A NEW TANK HAS BEEN FILLED THE NEEDLE WILL NOT BE ALL THE WAY AT FULL. ONE OF THE REASONS I WAS SOLD ON THE VEHICLE WAS IT'S RANGE, BUT THIS TANK ISSUE MAKES IT IMPOSSIBLE.

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