What 869 owners told NHTSA about the 2019 Toyota RAV4 Phev

VEHICLE ACCELERATED SUDDENLY WHEN I WAS TRYING TO GET INTO A PARKING SPOT ON MY LEFT SIDE. SAVED FROM CRASHING INTO THE ADJACENT CAR WHEN I QUICKLY PUSHED THE BRAKES, VERY SCARY. IT WAS RAINING AT THE TIME, AND THE PARKING SPOT I WAS AIMING FOR IS AT AN INCLINE.

NHTSA ODI 11290675

RENTAL VEHICLE AFTER 10/15/MINUTES OF DRIVING -YOU HAD TO USE BOTH HANDS ON STEERING WHEEL VEHICLE WANTED TO DRIFT IN AND OUT OF LANE OF TRAVEL-VERY HARD TO STEER OFTEN REFERD TO AS WHITE KNUCKLE DRIVING INTERSTATE SPEEDS 70MPH-PASSENGER SEAT WAS NOT LOCKING -SEAT WAS TRAVELING BACK AND FORTH.WE WERE HIT FROM THE REAR.ALL TRAFFIC HAD STOPPED- IT WAS THEN DISCOVERED THAT PASSENGER AND DRIVERS SEAT BELTS WERE NOT WORKING THEY WERE NOT ENGAGING LOCKING DEVICE

NHTSA ODI 11270194

DRIVING AT A SPEED OF 60MPH I HEARD A STRANGE NOISE ARISE FROM THE REAR PASSENGER SIDE OF THE VEHICLE AND SMELLED A BURNING (ELECTRICAL) SMELL. I CUT OFF THE HEATER AND SEAT WARMERS AS A PRECAUTION, SLOWING THE CAR TO A SPEED OF 30-40MPH. APPROX. 2 MINUTES LATER, MY DASHBOARD LIT UP WITH ABOUT 4 CONSECUTIVE WARNINGS 1. ANTILOCK BRAKE SYSTEM HAS MALFUNCTIONED. 2. LANE TRACING ASSIST HAS MALFUNCTIONED. 3. REAR CAMERAS HAVE MALFUNCTIONED. 4. PARKING ASSIST WITH AUTOMATED BRAKING (PA W/AB) HAS MALFUNCTIONED. BRAKES CONTINUED TO ENGAGE, BUT FELT STIFF AS THOUGH THEY MAY STOP WORKING. WAS ABLE TO SAFELY TAKE BACK-ROADS TO MY LOCAL DEALER (VANCOUVER MCCORDS TOYOTA) WHERE IT IS STILL UNDERGOING INVESTIGATION.

NHTSA ODI 11267558

APPROXIMATELY 30 DAYS AFTER PURCHASING MY 2019 TOYOTA RVA4, WHILE DRIVING TO WORK DURING THE WEEK OF AUGUST 1,2019 ON A MAJOR HIGHWAY MY VEHICLE SWERVED TO THE RIGHT ALMOST HITTING AN 18 WHEELER WITHOUT ME STEERING IN THAT DIRECTION. IT HAPPENED ABOUT 15 MINUTES LATER SWERVING AGAIN TOWARDS THE RIGHT ALMOST HITTING A CAR. DURING THE WEEK OF AUGUST 5,2019 THE CAR DID THE SAME THING AGAIN. WHILE DRIVING HOME, THIS TIME THE STEERING WHEEL WARNING LIGHT STARTED FLASHING. I CHECKED THE OWNERS MANUAL AND IT STATED TO TAKE THE VEHICLE TO THE NEAREST TOYOTA DEALERSHIP IMMEDIATELY WHICH I DID. ON AUGUST 17TH I BROUGHT MY CAR IN TO BE CHECKED. INITIALLY A YOUNG SERVICE MANAGER TOLD ME THERE WAS NOTHING WRONG WITH MY CAR. I WAS PERSISTENT IN HAVING MY CAR CHECKED. AFTER THE YOUNG SERVICE MANAGER SPOKE TO A SENIOR SERVICE MANAGER, HE SUGGESTED TO THE YOUNG MANAGER THAT IF I AM BEING PERSISTENT THEN SHE NEEDS TO DO A CODE DIAGNOSTICS ON THE CAR. I WAS TOLD AN ISSUE WAS FOUND AND THEY HAD TO KEEP MY CAR. ON AUGUST 21,2019 I RECEIVED A CALL STATING MY CAR WAS READY. I ASKED WHAT WAS THE PROBLEM. I WAS TOLD THE STEERING ANGLE SENSOR HAD TO BE RECALIBRATED. THE CAR WAS TESTED FOR 14 MILES WITH NO PROBLEMS, BUT I SHOULD KEEP AN EYE OUT FOR ANY OTHER STEERING ISSUES. I MUST SAY I AM NOT COMFORTABLE DRIVING A CAR WITH STEERING ISSUES. IT IS STILL SWERVING ON OCCASIONS,BUT NOT AS SEVERE.

NHTSA ODI 11252628

I EXPERIENCED SEVERAL NEAR MISSES RELATED TO TWO ADAS FEATURES AS I RENTED THIS NEW RAV4 IN ATLANTA. FIRSTLY, THE LANE-CENTERING FEATURE ACTIVELY TRIED TO GUIDE MY VEHICLE OUT OF ITS LANE WHILE DRIVING ON THE HIGHWAY. THIS TYPICALLY OCCURRED WHEN DRIVING ACROSS OVERPASSES WHERE THE PAVEMENT TYPE TRANSITIONED. THE LEFT AND RIGHT LANE MARKINGS WERE PRESENT ON THE PAVEMENT THROUGHOUT THESE EVENTS. THE STEERING WHEEL MOVED WITH FORCE AND SPEED--HAD MY REACTION TIME BEEN HALF A SECOND LONGER, I WOULD HAVE STRUCK VEHICLES NEXT TO ME. SECONDLY, THE VEHICLE'S FULL-RANGE ADAPTIVE CRUISE CONTROL BRAKED ABRUPTLY, ESPECIALLY AT LOWER SPEEDS, ON NEARLY EVERY OCCASION WHERE HIGHWAY/CITY TRAFFIC SLOWED OR STOPPED. I WAS NEARLY REAR-ENDED DUE TO THE JERKY ACTIONS OF THE SYSTEM. THE VEHICLES IN FRONT BRAKED SMOOTHLY DURING THESE EVENTS--ONLY MY VEHICLE SLAMMED ON ITS BRAKES WHEN IT COULD HAVE LIGHTLY APPLIED THEM TO SLOW DOWN SAFELY. IT APPEARS THAT TOYOTA MIGHT HAVE MY DATA FROM 3/13/2019, SINCE A STICKER ON THE OVERHEAD CONSOLE STATES: "VEHICLE DATA TRANSMISSION IS ON! YOUR VEHICLE WIRELESSLY TRANSMITS LOCATION, DRIVING AND VEHICLE HEALTH DATA TO DELIVER YOUR SERVICES AND FOR INTERNAL RESEARCH AND DATA ANALYSIS..." I HOPE THAT NHTSA CAN WORK WITH TOYOTA TO EXAMINE THESE RECORDS AND IMPROVE THESE SYSTEMS.

NHTSA ODI 11186970