What 870 owners told NHTSA about the 2019 Toyota RAV4 Hv

My RAV4 has factory roof rails and the seals on the rails for drivers and passengers sides have begun leaking which caused water to get inside the liner of the roof and travel down the a pillars to the side curtain airbags. I had the vehicle inspected at Toyota of Terre Haute Indiana. And they confirmed where the leak was at and stated that they have no reports of this issue happening. However there are a lot of people reporting the same issues online.

NHTSA ODI 11434196

Roof rails water sealing failure - causing water to enter the vehicle on each side of the front A pillars of the vehicle and is reaching the airbag electrical connections which can lead to airbag failure during an accident due to corroded electrical connections. Vehicle taken to Toyota of North Charlotte to show dealership the damage to the headliner and request a resolution be completed. Dealership inspected vehicle - stated they believed it to be clogged sunroof drain lines and stated if it continues to notify them. Have reached back out to them as rain storm same night as service 8/15/2021 revealed that leak continues. No warning lights have appeared but symptoms are shown by the amount of water dripping into the cabin from these defective roof rails and running down the A Pillars into the dashboard.

NHTSA ODI 11429189

Significant roof leak driver side front. Took it to a dealer. Wants customers to pay for Toyota’s design flaw.

NHTSA ODI 11423688

The sunroof exploded outward/upward. I was doing 75-80mph north bound on I-15 in Montana, south of mile marker 250. Suddenly there was a loud BOOM like a an explosion! (I was startled and almost lost control of the car.) When I reached Cascade, the nearest town, I checked and saw that the sunroof was bulged outward, with a large hole. See pictures. Condition: around 12:45pm. Outside - Cloudy, temp around 30 degree Farenheit with a dusting of snow. Inside cabin was set to 70 degrees. I do not know the elevation above sea level. I was not near any area that rocks could fall on the roof. The only other vehicle was about 1/4 to 1/2 mile behind me at the time of the incidence. The autobody shop guy checked for any signs of rocks or bullets or anything that could have caused it and he could not even guess at the cause, especially since the glass was bulging outward.

NHTSA ODI 11418101

The 2019 Rav4 models have an issue with the roof rack rails leaking water into the A pillar as well as the C pillar due to a failure in the materials the manufacturer used. Not only does this cause issues with the headliner of the vehicles but this could also endanger the occupants of the entire vehicle due to the leak affecting the airbags located in the A and C pillars. This leak has a potential to affect electrica as well as the main safety component located in the locations stated above. Not addressing the issue could result in death due to airbag failures and could then lead to class action lawsuits.

NHTSA ODI 11417743

AFTER PERIODS OF RAIN, SNOWMELTING ON THE CAR, OR GOING THROUGH A CAR WASH, WATER ENTERS VIA THE ROOF RACK AREA,POTENTIALLY EXPOSING THE AIRBAGS TO WATER. THE WATER CAUSED STAINING ON THE HEADLINER ALL OVER (A. B, C PILLARS). THE CURTAIN AIRBAGS FOR THE FRONT AND BACK SEAT WERE IN DIRECT CONTACT WITH THE AREA SATURATED BY WATER. I TOOKTHE VEHICLE INTO THE DEALERSHIP WHERE I PURCHASED IT, AND THEY REPLACED THE HEADLINER AND ROOF RACK HARDWARE AFTER CONFIRMING THERE WAS A LEAK (3/4/21). AFTER THE REPAIR WAS DONE, A FEW WEEKS PASSED WHERE THERE WAS LITTLE TO NO RAIN TO VERIFY THE LEAKWAS ACTUALLY FIXED. YESTERDAY, (3/26/21) IT RAINED. I WENT TO INSPECT THE HEADLINER, AND THE PASSENGER CURTAIN AIRBAG ON THE A PILLARWAS SURROUNDED BY WETNESS. THIS POSES A RISK TO THE INTEGRITY OF THE AIRBAGS. PLEASE NOTE, NO MODIFICATIONS WERE MADE TO THE CAR- THE ROOF RACKS ARE THE OEM TOYOTA LOW PROFILE (FACTORY INSTALLED). THIS OCCURS (FROM WHAT I CAN TELL) WHEN THE CAR IS STATIONARY. IN THIS CASE, MY DRIVEWAY.

NHTSA ODI 11405162

ROOF RAILS LEAKING WATER INTO CAR. HEADLINERS NEAR THE A PILLAR ARE WET AND WATER LEAKING DOWN THE A PILLAR AND ONTO CARPET IN INTERIOR. A PILLAR HAS AIRBAGS THAT MAY NOW BE EXPOSED TO WATER. ANYTIME IT RAINS IN GA WATER GETS IN THE CAR.

NHTSA ODI 11403561

ROOF RACK IS LEAKING ON BOTH SIDES OF MY RAV4. I CAN'T GET ANY ASSISTANCE WITH GETTING IT FIXED. IT'S A 2019 WITH 58,000 ON IT. I HAVE SEEN SEVERAL POST WITH THE SAME ISSUE.

NHTSA ODI 11385795

EL VEHCULO HACE UN RUIDO EN AMBOS LADOS DE LAS PUERTAS DEL CONDUCTOR Y PASAJERO, ENTRE LAS PUERTAS, DASH Y GUARDALODOS. EL RUIDO ES COMO UN RESTRILLAR CUANDO EL VEHCULO CAE EN UN HOYO, TOMA UN BADN O HACE FRICCIN AL FRENAR.

NHTSA ODI 11376505

I AM UNABLE TO LOCK THE DRIVER SIDE FRONT DOOR. INTERNAL CONTROLS, REMOTE CONTROLS, AND THE MANUAL KEY FAIL. IT WILL OPEN AND CLOSE (LATCH), BUT CAN BE OPENED FROM THE INSIDE OR OUTSIDE, WHETHER PARKED OR RUNNING. I HAVE NOT TRIED TO OPEN IT FROM THE OUTSIDE WHEN IN MOTION. WHEN ATTEMPTING TO LOCK, THE MECHANICAL INDICATOR BY THE DOOR HANDLE MOVES FROM UNLOCKED TO LOCKED TO UNLOCKED TO LOCKED RAPIDLY AND WITH A HARSH RATTLE NOISE.

NHTSA ODI 11376051

SIDE MIRRORS VIBRATE MAKING THEM VERY BLURRY DURING DRIVING. THERE HAS BEEN MANY COMPLAINTS YET NO FIX. MOTOR - VEHICLE JOLTS FORWARD AFTER MAKING A STOP AND THEN ACCELERATING. TOYOTA DEALERSHIP HAS BEEN NOTIFIED, YET THEY REFUSE TO FIX EITHER ISSUE EVEN WITH THE AMOUNT OF COMPLAINTS FOR BOTH ISSUES.

NHTSA ODI 11373589

ON MARCH 14, 2020, AND AT 12:30 PM, I CRASHED INTO THE FRONT OF A PARKED SMALL SUBARU SUV ON MY PRIVATE COMMUNITY STREET, WHICH WAS AT LOW-SPEED (10 MPH) BUT THE FRONT OF MY CAR WAS BADLY DAMAGED AND COST ME ABOUT $17,000 TO FIX IT! WHILE NOTHING HAPPENED TO THE OTHER VEHICLE EXCEPT SOME MINOR SCRATCHES ON ITS FRONT BUMPER! ALSO, MY LEFT LEG WAS INJURED BECAUSE OF THE HARMFUL KNEE AIRBAG, AND GOD KNOWS WHAT WOULD HAVE HAPPENED TO ME IF THE ACCIDENT WAS AT A HIGHER SPEED, OR ON THE FREEWAY? OR WHAT WILL HAPPEN TO ME IF ANOTHER ACCIDENT HAPPENS IN THE FUTURE AT A HIGHER SPEED, OR ON THE FREEWAY? SO, I SENT A COMPLAINT LETTER TO TOYOTA AND ASKED THEM TO RETURN THE CAR AND CANCEL MY CONTRACT WITH TOYOTA FINANCIAL SERVICES. BUT THEY DENIED MY COMPLAINT AND SAID THAT THEY DO NOT BELIEVE THE CONCERN IS THE RESULT OF A DEFECT IN MATERIALS OR WORKMANSHIP! WHILE I HAD TOLD THEM THAT MY COMPLAINT AND CONCERN IS ABOUT SAFETY ISSUES AND THAT VEHICLE IS NOT SAFE AT ALL, BECAUSE THE BODY OF THE VEHICLE IS VERY WEAK AND CANNOT SAVE MY LIFE IF ANOTHER ACCIDENT IS LIKELY TO OCCUR IN THE FUTURE AT A HIGHER SPEED, OR ON THE FREEWAY. AND AFTER THAT ACCIDENT, I CANNOT TRUST MY CAR ANYMORE, BUT THEY JUST IGNORED ME! I STILL CANNOT BELIEVE THAT A MINOR ACCIDENT CAN CAUSE THAT MUCH DAMAGE TO MY CAR, WHILE THE CAR I CRASHED INTO WAS NOT DAMAGED AT ALL! THE PICTURES OF THE CARS AND MY INJURED LEG ARE AVAILABLE UPON REQUEST.

NHTSA ODI 11342635

WATER STAINS ON THE INTERIOR HEADLINER WHERE THE PLASTIC A-PILLAR COVER MEETS THE ROOF. THIS APPEARS ON BOTH SIDE OF THE CAR. THE WATER LEAKS ALL THE WAY DOWN TO THE FLOOR NOT THE DRIVER AND PASSENGER SIDE. THERE IS A LOT OF ELECTRONIC WIRES / CONNECTORS / SIDE AIRBAGS AND DRIVER DASH PANEL AND THEY ALL GET WET AND APPEAR THEY GET CORRODED THUS IMPAIRING FUNCTION OF THE CAR AND CREATE DANGER OR UNEXPECTED BEHAVIOR OF THE CAR. THE ISSUE APPEARS TO BE A PIN THAT MOUNTS THE ROOF RAILS TO THE BODY OF THE CAR. WATER WILL LEAK INSIDE THE CAR AFTER RAIN OR CAR WASH. THE ISSUE APPEARS WHEN CAR IS STATIONARY AND WHILE IN MOTION BUT DURING MOVEMENT WATER LEAKS FASTER.

NHTSA ODI 11342628

TL* THE CONTACT OWNS A 2019 TOYOTA RAV4. THE CONTACT STATED THAT THERE WAS AN OBSTRUCTION REFLECTING OFF THE DASHBOARD ONTO THE DRIVER'S SIDE REARVIEW MIRROR. CHEROKEE COUNTY TOYOTA (301 LIBERTY BLVD, CANTON, GA 30114, (770) 704-9525) WAS CONTACTED AND SUGGESTED THAT THE CONTACT TRY TO GET USED TO THE REFLECTION ISSUE. THE DEALER TRIED TO GET THE CONTACT TO SWITCH TO A CAMRY, BUT SHE REFUSED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER AND A CASE MANAGER. THE MANUFACTURER PROMISED A CALL BACK AND SCHEDULED AN APPOINTMENT, BUT IT WAS NOT KEPT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 48. *JS

NHTSA ODI 11257289