What 870 owners told NHTSA about the 2019 Toyota RAV4 Hv

Lots of people including me are having issues with 2019 or newer Toyota RAV4 the roof guard rails seals start letting water in on both the driver side and passenger side near the airbag. This a YouTube link that explained it well. https://youtu.be/DbKHfLtI2Sc . I am worried my air bags will not function since they might be getting wet.

NHTSA ODI 11460223

The factory installed bike rack is not sealed properly and leaking water when rains,etc… into the SRS airbag on passenger and driver side

NHTSA ODI 11453440

I bought my vehicle new in August 2019, it currently has approximately 30,500 miles. A few months ago I noticed a water stain by the roof, right on the A pillar on the passenger side. I took it to Toyota and they determined it was from the sunroof, according to them one of the drains was clogged with leaves and dirt (prior to this I had NEVER opened/used the sunroof, not sure if leaves are able to get in there without ever opening the roof). They cleaned the water stain and sent me on my way, without checking for water damage. After doing some research online found out this was happening to quite a few frustrated people and seemed to happen in the 2019-2021 RAV4 vehicles, most people were told it was the sunroof but further research revealed the possibility that it was the roof rail that contained bad seals. The water is now pooling on both A pillars right where the airbags are housed. I feel there is a good possibility those airbags will not deploy properly in case of an accident. In addition, multiple customers have complaint of this issues causing electrical problems as well.

NHTSA ODI 11447931

The roof rack rails have begun leaking due to failed weather sealants around them. Water is seeping through when it rains, getting water on the airbags, headliner, and moves along the top frame. I’m scared the electrical components will become damaged. Issue began happening right around 45,000 miles when I noticed. I have only owned vehicle for 2.5 years.

NHTSA ODI 11446820

The issue is the stock roof rack that comes with the vehicles. The clips that clip on to the body of the car have gaskets that deteriorate. Water leaks in through those holes and into the headliner of the car. The front SRS airbags are compromised and potentially rendered useless. The wiring that attaches to the airbags is also compromised because the water will eventually corrode it.

NHTSA ODI 11444907

My roof rack rail assembly is leaking water down my A and C pillars, and into the inside of my vehicle. When it leaks into my car it also leaks down into my side curtain airbags to the point if I were to get into an accident where the side curtain airbags needed to deploy because of my windshield, they would not which could cause me to lose my life. I have asked my dealership about it and they told me they had numerous roof racks replaced because of the leaking but because my vehicle is no longer under warranty, I have to pay to have the roof racks replaced. I have tried to reseal my roof racks but did not work. The Toyota dealership told me that if resealing didn't work, the only other option was to replace. I cannot drive in the rain, even when it is just sprinkling or wash my car because any sort of water will leak into my vehicle. Toyota will not send a recall out for this issue but is known to be a safety issue with the Toyota dealership and numerous people that own a 2019-2021 Toyota Rav4.

NHTSA ODI 11442037

Roof headliner leak due to poor design and/or water proofing materials on the clips of the roof top bar. This causes concerns about potential damage to the side air bags and electricals.

NHTSA ODI 11437370

The roof rails allow water to enter the vehicle along the A pillar where the side curtain airbags and connectors reside. Moisture was found inside the connectors, which will lead to corrosion over time and would cause a failure of the airbags to deploy.

NHTSA ODI 11435207

My RAV4 has factory roof rails and the seals on the rails for drivers and passengers sides have begun leaking which caused water to get inside the liner of the roof and travel down the a pillars to the side curtain airbags. I had the vehicle inspected at Toyota of Terre Haute Indiana. And they confirmed where the leak was at and stated that they have no reports of this issue happening. However there are a lot of people reporting the same issues online.

NHTSA ODI 11434196

Roof rails water sealing failure - causing water to enter the vehicle on each side of the front A pillars of the vehicle and is reaching the airbag electrical connections which can lead to airbag failure during an accident due to corroded electrical connections. Vehicle taken to Toyota of North Charlotte to show dealership the damage to the headliner and request a resolution be completed. Dealership inspected vehicle - stated they believed it to be clogged sunroof drain lines and stated if it continues to notify them. Have reached back out to them as rain storm same night as service 8/15/2021 revealed that leak continues. No warning lights have appeared but symptoms are shown by the amount of water dripping into the cabin from these defective roof rails and running down the A Pillars into the dashboard.

NHTSA ODI 11429189

leak at junction of windshield and A-pillar. Potential damage to A-Pillar air bag

NHTSA ODI 11428259

Roof rack seals failed, allowing water in above the A-pillar, which damages the headliner and could damage electrical and side airbags, compromising safety. In talking with other 2019 Rav4 owners, many have experienced the same issue as the sealing mechanism is poorly designed.

NHTSA ODI 11419195

The 2019 Rav4 models have an issue with the roof rack rails leaking water into the A pillar as well as the C pillar due to a failure in the materials the manufacturer used. Not only does this cause issues with the headliner of the vehicles but this could also endanger the occupants of the entire vehicle due to the leak affecting the airbags located in the A and C pillars. This leak has a potential to affect electrica as well as the main safety component located in the locations stated above. Not addressing the issue could result in death due to airbag failures and could then lead to class action lawsuits.

NHTSA ODI 11417743

THERE IS A WATER LEAK THAT HAPPENS IN THE A PILLAR OF THE VEHICLE DUE TO A FAULTY GASKET ON THE ROOF RACK. WATER CAN LEAK INTO THE SIDE CURTAIN AIRBAGS WHICH CAN COMPROMISE THE SAFTEY OF THE VEHCILE. NUMEROUS ACCOUNTS ONLINE FROM OTHER OWNERS AS WELL. PLEASE GOOGLE RAV4 2019 ROOF LEAK. I NOTIVED THE LEAK AS I WAS DRIVING WHEN IT WAS RAINING, IT WAS LEAKING ON THE A PILLAR IN BOTH PASSENGER AND DRIVER SIDE.

NHTSA ODI 11414595

AFTER PERIODS OF RAIN, SNOWMELTING ON THE CAR, OR GOING THROUGH A CAR WASH, WATER ENTERS VIA THE ROOF RACK AREA,POTENTIALLY EXPOSING THE AIRBAGS TO WATER. THE WATER CAUSED STAINING ON THE HEADLINER ALL OVER (A. B, C PILLARS). THE CURTAIN AIRBAGS FOR THE FRONT AND BACK SEAT WERE IN DIRECT CONTACT WITH THE AREA SATURATED BY WATER. I TOOKTHE VEHICLE INTO THE DEALERSHIP WHERE I PURCHASED IT, AND THEY REPLACED THE HEADLINER AND ROOF RACK HARDWARE AFTER CONFIRMING THERE WAS A LEAK (3/4/21). AFTER THE REPAIR WAS DONE, A FEW WEEKS PASSED WHERE THERE WAS LITTLE TO NO RAIN TO VERIFY THE LEAKWAS ACTUALLY FIXED. YESTERDAY, (3/26/21) IT RAINED. I WENT TO INSPECT THE HEADLINER, AND THE PASSENGER CURTAIN AIRBAG ON THE A PILLARWAS SURROUNDED BY WETNESS. THIS POSES A RISK TO THE INTEGRITY OF THE AIRBAGS. PLEASE NOTE, NO MODIFICATIONS WERE MADE TO THE CAR- THE ROOF RACKS ARE THE OEM TOYOTA LOW PROFILE (FACTORY INSTALLED). THIS OCCURS (FROM WHAT I CAN TELL) WHEN THE CAR IS STATIONARY. IN THIS CASE, MY DRIVEWAY.

NHTSA ODI 11405162

ROOF RAILS LEAKING WATER INTO CAR. HEADLINERS NEAR THE A PILLAR ARE WET AND WATER LEAKING DOWN THE A PILLAR AND ONTO CARPET IN INTERIOR. A PILLAR HAS AIRBAGS THAT MAY NOW BE EXPOSED TO WATER. ANYTIME IT RAINS IN GA WATER GETS IN THE CAR.

NHTSA ODI 11403561

WELL DOCUMENTED PROBLEM ONLINE WHICH I HAVE WITH MY VEHICLE. THE REMODELED 2019 TOYOTA RAV4 HAS A COMMON WATER LEAK WHERE THE HEADLINER MEETS THE SAFETY AIRBAGS. THIS IS A RESULT OF THE PLASTIC PINS HOLDING THE ROOF RAIL RACKS ON BEING CRUSHED BY THE FACTORY DURING INSTALLATION. *LN' CONSUMER STATED THERE WAS NO SERVICE BULLETIN WHEN VEHICLE WAS SOLD, EVEN THOUGH FAILURE WAS KNOWN BY THE MANUFACTURER.*JB

NHTSA ODI 11373621

WATER STAINS ON THE INTERIOR HEADLINER WHERE THE PLASTIC A-PILLAR COVER MEETS THE ROOF. THIS APPEARS ON BOTH SIDE OF THE CAR. THE WATER LEAKS ALL THE WAY DOWN TO THE FLOOR NOT THE DRIVER AND PASSENGER SIDE. THERE IS A LOT OF ELECTRONIC WIRES / CONNECTORS / SIDE AIRBAGS AND DRIVER DASH PANEL AND THEY ALL GET WET AND APPEAR THEY GET CORRODED THUS IMPAIRING FUNCTION OF THE CAR AND CREATE DANGER OR UNEXPECTED BEHAVIOR OF THE CAR. THE ISSUE APPEARS TO BE A PIN THAT MOUNTS THE ROOF RAILS TO THE BODY OF THE CAR. WATER WILL LEAK INSIDE THE CAR AFTER RAIN OR CAR WASH. THE ISSUE APPEARS WHEN CAR IS STATIONARY AND WHILE IN MOTION BUT DURING MOVEMENT WATER LEAKS FASTER.

NHTSA ODI 11342628

TL* THE CONTACT OWNS A 2019 TOYOTA RAV4. THE CONTACT STATED THAT AT START-UP SEVERAL WARNING LIGHTS ILLUMINATED. THE WARNING LIGHTS ILLUMINATED INCLUDED THE ABS, POWER STEERING, HEADLAMPS, BACK-UP CAMERA, PARKING SUPPORT BRAKE, REAR CROSS TRAFFIC ALERT, BLIND SPOT MONITORING, DRIVE START CONTROL SYSTEM, PARKING BRAKE ASSIST, SRS, AIR BAGS AND PRE- COLLISION ASSIST. THE VEHICLE WAS TOWED TO MAC HAIK TOYOTA (2112 GULF FWY S, LEAGUE CITY, TX 77573; (281) 338-9700). THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE MADE TO TOW THE VEHICLE DUE TO THE PARKING BRAKE FAILURE. THE DEALER REPAIRED OR REPLACED THE ABS CONTROL, ECU, BRAKE ACTUATOR, PASSENGER'S SIDE REAR WHEEL SPEED SENSOR AND WHEEL BEARING HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE DEALER INSTALLED NEW TERMINALS 17 AND 18, AND SOLDERED THE WIRING HARNESS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS AGAIN RETURNED TO THE SAME DEALER WHERE THE CHARCOAL CANISTER WAS REPLACED. THE DEALER ALSO ORDERED AN ENGINE COMPUTER SYSTEM TO PERFORM A REPLACEMENT REPAIR TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 2,293.*DT

NHTSA ODI 11337141

TL* THE CONTACT OWNS A 2019 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 2 MPH AND ATTEMPTING TO PARK, THE VEHICLE DID NOT STOP. THE BRAKE PEDAL WAS DEPRESSED AT THE TIME OF THE FAILURE. THE VEHICLE CONTINUED TO MOVE, DROVE OVER A CURB AND SIDEWALK, AND CRASHED INTO A STOREFRONT. POLICE REPORT NUMBER: [XXX] WAS FILED. THERE WERE NO INJURIES. THE FRONTAL AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A BODY SHOP. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC. TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD SEND A FIELD MECHANIC TO DIAGNOSE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 3,100. *PM ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

NHTSA ODI 11282427