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What 29 owners told NHTSA about the 2019 Toyota Prius Phev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (29)Crash / fire / injury (7)Brakes (10)Engine (5)Airbags (4)Driver assistance (4)Electrical system (4)Speed control (4)Tires (2)Transmission & drivetrain (2)Backup camera & sensors (1)Electronic Stability Control (esc) (1)

4 of 29 complaints match · Airbags · crash/fire/injury only · clear filters

Dec 4, 2023AirbagsCrash1 injury

Vehicle was involved in a accident and it was a total loss and no airbags deployed There wasBodily injury due to this accident

NHTSA ODI 11558272

Jan 30, 2023AirbagsBrakesSpeed controlCrash

The contact owns a 2019 Toyota Prius. The contact stated while at a complete stop, another vehicle crashed into the rear of the vehicle and the vehicle began to accelerate unintendedly. The air bags failed to deploy. The brake pedal was depressed but failed to respond. The contact stated that he was able to prevent a crash by avoiding several vehicles while continuously depressing the brake pedal. The brake pedal responded; however, there was 62-100 ft. stopping distance delay. The contact veered to the side of the road for a moment. The contact stated that as he restarted the vehicle, the vehicle operated as needed. There was no warning light illuminated. There was no police report filed. There was no injury sustained. The contact was able to drive to his workplace. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 78,000.

NHTSA ODI 11504545

Jan 27, 2021AirbagsBrakesDriver assistanceCrash

VEHICLE INVOLVED IN A ACCIDENT. VEHICLE BRAKE SYSTEM DID NOT WORK. DRIVER HAD FOOT ON BRAKE PEDAL. ANTI COLLISION BREAK SYSTEM DID NOT WORK, VEHICLE SLID FOR 20FT INTO A STOPPED FOR. 2019 PRIUS WAS GOING 35 MPH BEFORE RISK OF COLLISION WAS REALIZED. SIGNIFICANT DAMAGE DONE ON PASSENGER SIDE BUMPER. NO AIR BAGS DEPLOYED.

NHTSA ODI 11390410

Oct 7, 2019AirbagsCrash1 injury

OUR PRIUS WAS INVOLVED IN FRONT TO PASSENGER SIDE COLLISION, WHICH TOTALED THE PRIUS, YET NO AIRBAGS DEPLOYED DURING THE ACCIDENT. THE PRIUS SHOULD HAVE BEEN EQUIPPED WITH SIDE AIRBAG AND PASSENGER AIRBAG, WHICH BOTH FAILED EVEN THOUGH THOSE AREAS WERE IMPACTED.

NHTSA ODI 11266798

Working with the data? Download all 29 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2019 Toyota Prius Phev verdict →