What 64 owners told NHTSA about the 2019 Toyota 4RUNNER Hybrid

The contact owns a 2019 Toyota 4Runner. The contact stated while driving 50-55 MPH and attempting to overtake another vehicle, the vehicle failed to respond while depressing the accelerator pedal. There was a 15-second delay in the vehicle response. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired; however, the contact stated that the failure had been reoccurring increasingly while driving. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

NHTSA ODI 11491186

My 2019 Toyota 4Runner was inhabited by a rat that chewed the wiring harness in at least 3 different areas. The damage occurred between 8pm and 7am. The vehicle started with lights on the dash illuminated. The car was out into drive and was jerking. Reverse had the same result. After inspecting under the hood of the car wires were seen chewed partially and a few completely severed. A rat was seen under the manifold cover. I used an air hose to evict it and had the car towed to dealership. The bill was just under $1000 to repair. I was warned it could have been worse ($6000) if harness needed changing. I was told “I was lucky”. After researching I discovered this is a problem because of soy based wiring. It’s an attractant for rodents.

NHTSA ODI 11444372

Manufacture defect

NHTSA ODI 11426891

The contact owns a 2019 Toyota 4Runner. The contact received notification of NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11419556

TL* THE CONTACT OWNS A 2019 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE STARTED JERKING, LOSS MOTIVE POWER AND FAILED TO RESPOND WITH THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO GRESHAM TOYOTA (950 NE HOGAN DR, GRESHAM, OR 97030, (503)667-1135) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED. THE CONTACT FELT UNSAFE DRIVING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,200. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11406474

TL* THE CONTACT OWNS A 2019 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BIG TWO TOYOTA OF CHANDLER (1250 S GILBERT RD, CHANDLER, AZ 85286 PHONE: (480) 898-6000) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11406534

I BOUGHT A NEW 2019 TOYOTA 4 RUNNER SR5 PREMIUM JUNE 2019, I RECEIVED BY MAIL A RECALL NOTICE RE: FUEL PUMP IN FEB 2020, THEN NOTIFIED AGAIN IT WAS NOT A RECALL BETWEEN MARCH-MAY 2020. THEN, IN OCT 2020 TOYOTA ISSUED THE SAME RECALL RE: FUEL PUMP BUT I WASN'T NOTIFIED UNTIL JAN/FEB 2021 BY MAIL. I TOOK IT TO THE DEALER IN FEB, THEY CALLED TOYOTA WHO SAID THEY DIDN'T HAVE THE PARTS FOR A REMEDY. WE KNOW WHAT THE PROBLEM IS WITH THE FUEL PUMP BECAUSE IT WAS DISCLOSED RE: THE IMPELLARS & WHAT OCCURRED DURING THE MFG PHASE. ANYHOW THE DEALER COULDN'T REPLACE IT AS I WAS GOING TO PAY OUT OF POCKET. I'M VERY IRRITATED BECAUSE I BOUGHT AN UNRELIABLE VEHICLE & CAN'T MAKE A LONG DISTANCE ROAD TRIP FEARING THE FUEL PUMP WILL FAIL. I'M STILL WAITING FOR A REMEDY WHICH IS A NEW FUEL PUMP. IT'S OBVIOUS TOYOTA DOESN'T CARE FOR PEOPLE PUTTING THEIR LIVES AT RISK DRIVING AROUND WITH A BAD FUEL PUMP. THIS NEEDS TO BE RESOLVED ONCE & FOR ALL. THEY NEED TO BEEF UP THE RE-MFG OF THE FUEL PUMP & TAKE CARE OF THEIR CUSTOMERS LIKE ME THAT SPENT 44,000 ON A CRUDDY VEHICLE. I'M READY TO GET RID OF IT. PLEASE HELP.

NHTSA ODI 11404231

TL* THE CONTACT OWNS A 2019 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED PRECISION TOYOTA OF TUCSON (700 W. WETMORE RD, TUCSON, AZ 85705, (520) 795-5565) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11403099

RECALL STILL DOES NOT HAVE RESOLUTION IDENTIFIED. UNSAFE TO DRIVE AT HIGH SPEEDS

NHTSA ODI 11399218

TL* THE CONTACT OWNS A 2019 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED SAND MOUNTAIN TOYOTA (9167 US-431, ALBERTVILLE, AL 35950, (256) 878-0789) HOWEVER, THE CONTACT DID NOT RECEIVE A CALLBACK. THE CONTACT STATED THAT SHE SAW ONLINE THAT THE REMEDY WOULD NOT BE AVAILABLE UNTIL MARCH OF 2021. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11391163

TL* THE CONTACT OWNS A 2019 TOYOTA 4RUNNER. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SUBJECTED TO NHTSA CAMPAIGN NUMBER: 20V0120000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO BOHN TOYOTA LOCATED AT (3800 LAPALCO BLVD, HARVEY, LA 70058, 504-341-3300) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND IT WAS CONFIRMED THAT THE VIN WAS INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 14,649.

NHTSA ODI 11316085

MY ISSUE IS PRIMARILY WITH TOYOTA CORPORATE AND HOW THEY ARE HANDLING THE FUEL PUMP RECALL. A BRAND NEW VEHICLE WITH LESS THAN 5000 MILES HAS A RECALL FOR A RANDOM FUEL PUMP FAILURE, AND TOYOTA DOES NOT HAVE A 'REMEDY' AVAILABLE NOR DO THEY HAVE A TIMELINE FOR WHEN THE REMEDY MAY BE AVAILABLE. THEY ARE REQUIRING THEIR CUSTOMERS TO ASSUME THE RISK OF THE STALL OR CAR WRECK WHILE THEY ARE TRYING TO FIGURE OUT THE CHEAPEST WAY TO REPLACE THE FUEL PUMPS IN 700,000 VEHICLES. I AM NO VEHICLE ENGINEER, BUT IF THE FUEL PUMP IS THE ISSUE, AND THEY HAVE ISOLATED TO A FAULTY BATCH OF FUEL PUMPS, IT SEEMS THAT THE 'REMEDY' WOULD BE REPLACING THE FUEL PUMP. MY GUESS IS THAT TOYOTA IS TRYING TO ONLY PARTIALLY REPLACE OR FIX PARTS ON THE FUEL PUMP TO SAVE A FEW DOLLARS PER FIX INSTEAD OF PUTTING THEIR CUSTOMERS FIRST. THE LEAST THEY COULD DO WOULD BE TO BE FORTHCOMING ABOUT THE TIMELINE OR WHY THERE IS A DELAY. INSTEAD, THEY ARE EITHER PUTTING THEIR CUSTOMERS AT RISK IN A CAR THAT THEY HAVE ACKNOWLEDGED CAN HAVE A RANDOM FUEL PUMP FAILURE LEADING TO BODILY HARM OR INJURY, OR THEY FORCE THEIR CUSTOMERS INTO A SUBPAR LOANER/RENTAL CAR (I INITIALLY WENT FROM A 4RUNNER TO A MINIVAN) AND HAVING TO RETURN TO THE RENTAL CAR COMPANY TO SIGN A NEW CONTRACT EVERY 30 DAYS.

NHTSA ODI 11311121

NEED TO REMEDY THIS OPEN RECALL OF DRIVING A VEHICLE THAT CAN SHUT OFF WHILE DRIVING AT HIGH SPEEDS. I HAVE BEEN CALLING TOYOTA ON A WEEKLY BASIS ASKING FOR A REMEDY, BUT HAVE NOT BEEN PROVIDED AN ANSWER. HOW ARE PEOPLE SUPPOSED TO KEEP DRIVING A VEHICLE THAT COULD JUST SHUT OFF AND LOSE CONTROL?

NHTSA ODI 11309849