What 592 owners told NHTSA about the 2019 Tesla Model 3 Bev

THIS OCCURRED THIS PAST SATURDAY IN A NORDSTROM RACK PARKING LOT IN DALLAS. MY REASON FOR BEING AT THIS SHOPPING CENTER WAS TO DO A QUICK RETURN AT NORDSTROM'S RACK. I OPENED THE BACK DOOR OF MY TESLA AND GRABBED MY RETURN. I WALKED AWAY FROM MY CAR, BELIEVING THAT THE SMART LOCKING SYSTEM WOULD SECURE THE CONTENTS OF THE CAR AND THE VEHICLE ITSELF. I WAS IN THE STORE FOR APPROXIMATELY FIFTEEN MINUTES. WHEN I RETURNED TO MY CAR AND OPENED THE BACK PASSENGER DOOR TO PUT IN THE EMPTY NORDSTROM'S BAG, THERE WAS A MAN HIDING IN MY BACK SEAT, UNDER MY DOG'S BLANKET. HE WAS WEARING BLACK GLOVES AND WAS HOLDING MY TESLA CHARGER IN HIS HANDS. I SCREAMED AND TWO YOUNG GIRLS CAME OVER TO TRY TO HELP. WE BACKED AWAY FROM THE VEHICLE. THE MAN THEN CRAWLED INTO MY TRUNK FROM THE BACK SEAT, POPPED OPEN THE TRUNK FROM THE INSIDE AND CLIMBED OUT. HE LOOKED AT ME, SHAKING HIS HEAD, AND CALLED ME CRAZY OVER AND OVER AGAIN WHILE SECURITY WAS PRESENT. HE WANDERED AWAY FOR AN HOUR AND FORTY-FIVE MINUTES. SECURITY KEPT AN EYE ON HIM WHILE WAITING FOR DALLAS POLICE TO ARRIVE. POLICE CAUGHT UP WITH HIM AFTER HE WANDERED BACK TO THE SAME VICINITY. THE POLICE TOOK A CASE REPORT, FOUND OUT THAT THE SUSPECT HAD WARRANTS OUT FOR HIS ARREST, HANDCUFFED THE MAN AND PUT HIM INTO THE POLICE CAR. I DON'T FEEL SAFE WHEN I LEAVE MY VEHICLE, AND THIS SHOULD NEVER HAVE HAPPENED. HERE ARE MY ISSUES: OBVIOUSLY, MY DOORS DID NOT LOCK AS SOON AS I CLOSED THEM. THERE IS ABOUT A FIVE TO TEN SECOND PAUSE UNTIL I COMPLETELY WALK AWAY FROM THE CAR BEFORE IT ACTUALLY LOCKS. THAT IS HOW THIS MAN GOT INTO MY BACK SEAT. HE COULD HAVE STRANGLED ME WITH MY CHARGER, RAPED ME, AND THEN KILLED ME, AND NOT ONE PERSON WOULD HAVE EVER SEEN HIM. I AM NOT SURE HOW I SHOULD PROCEED. I DO KNOW THAT EVERY TESLA OWNER SHOULD BE AWARE OF THIS DANGEROUS OCCURRENCE.

NHTSA ODI 11360315

THE ONLY DISPLAY IN THE CAR WILL TURN OFF WHILE DRIVING. THIS CAUSES A LOSS OF ALL READOUT. YOU LOSE THE SPEED YOU ARE TRAVELING, HVAC, BACKUP CAMERA, SAFETY WARNINGS, ETC. THIS HAS HAPPENED OVER AND OVER. THIS HAS BEEN REPORTED TO TESLA AND THEY DECLINED TO FIX IT UNDER WARRANTY WHEN FIRST REPORTED AT APPROX 1500 MILES. THIS IS NOT A ROAD LEGAL CAR WHEN THE ONLY DISPLAY INTERMITTENTLY STOPS WORKING FOR AN UNDETERMINED AMOUNT OF TIME WHILE IN USE. *TR

NHTSA ODI 11330280

IMMEDIATELY PRIOR TO DOWNGRADE MY TESLA MODEL 3 CONFIGURATION FROM STANDARD PLUS (240 MAX CHARGE LIMIT) TO STANDARD CONFIGURATION (220 MAX CHARGE LIMIT), I COULD CHARGE TO 239 CHARGE LIMIT. AT THE DOWNGRADE, IN CONJUNCTION WITH A SOFTWARE UPDATE, AFTER THE SYNCHRONIZATION/CALIBRATION PERIOD TOOK PLACE, MY NEW CONFIGURATION OF STANDARD HAD A CHARGE LIMIT OF ONLY 207/208 AT 100% CHARGE, WHICH IS AN IMMEDIATE LOSS OF CHARGING LIMIT OF 31+. THIS IS A 50% GREATER DROP IN CHARGE LIMIT THAN WAS AGREED. THE CHARGE LIMITATION WAS SUPPOSED TO BE ONLY A 20 MILES DROP, BUT IT ENDED UP BEING 31+ DROP IN CHARGING LIMIT. MY BATTERY IS AND HAS ALWAYS BEEN IN GOOD HEALTH. THE METHOD OF REDUCTION IN CHARGE LIMITATION WAS ORIGINALLY COMMUNICATED TO BE A SIMPLE SOFTWARE LIMIT. HOWEVER, I WAS LATER TOLD THAT THE LIMIT IN CHARGE LEVEL WAS ACHIEVED BY ACTUALLY TURNING OFF CELLS WITHIN THE BATTERY BLOCK. IF TURNING OFF CELLS IS IN FACT THE METHOD USED TO LIMIT THE CHARGING CAPACITY OF THE BATTERY, THEN IT IS VERY CONCERNING SINCE NOT ONLY IS IT A FRAUDULENT REMOVAL OF CAPACITY - BUT A MUCH GREATER DROP IN CHARGING CAPACITY THAN THE CHARGE CAPACITY I PURCHASED - BUT IT ALSO LEAVES ME IN A SITUATION WHERE I CAN ONLY CHARGE TO 166 MILES TO MAINTAINING MY BATTERY'S HEALTH CONDITION AT THE RECOMMENDED MAX 80% CHARGE LEVEL. AT AN 80% CHARGE LEVEL OF THE NOW 207/208 100% MAXIMUM CHARGE LIMIT I WILL ONLY GET 166 CHARGE. AT 80% OF MY STANDARD CONFIGURATION I WOULD HAVE BEEN ABLE TO CHARGE TO 176. IF I HAD KNOWN THIS ARTIFICIAL AND FRAUDULENT REDUCTION IN CHARGE LIMIT WOULD HAVE BEEN IMPOSED I WOULD HAVE NOT DOWNGRADED TO STANDARD. THE CHARGE LIMIT ON THE NON-DOWNGRADED STANDARD PLUS CONFIGURATION HAS BEEN INCREASED TO 250 FROM 240. SO, TODAY WITHOUT THE DOWNGRADE MY 80% CHARGE LIMIT WOULD BE 200 INSTEAD OF 166 - A 34 CHARGE INCREASE - OR - A 43 INCREASE AT 100% CHARGE LIMIT!!

NHTSA ODI 11319735

I PREVIOUSLY SUBMITTED A CONCERN WITH THIS CAR THAT OCCURRED IN DECEMBER 2019. TESLA IN MILFORD, CT HAD THE CAR IN SERVICE FOR 23+ DAYS BECAUSE OF ERRORS WITH THE CAR: ALERT MESSAGES INCLUDED (BUT WEREN'T LIMITED TO) POWER REDUCED, FRONT MOTOR DISABLED, ETC. THE CAR KEPT POWERING OFF WHILE I WAS DRIVING AND THE BRAKES AND STEERING MALFUNCTIONED. TESLA ULTIMATELY DIAGNOSED THE PROBLEM AS A "SHORTED PENTHOUSE HARNESS." TWO WEEKS AFTER RECEIVING THE CAR BACK, THE ERROR MESSAGES REAPPEARED. THE CAR BROKE DOWN AGAIN AND HAD TO BE TOWED BACK TO TESLA IN MILFORD, CT. WHILE TESLA INDICATED THAT THE PRIOR ISSUES WERE RESOLVED, THEY OBVIOUSLY WEREN'T. THE CAR SHUT DOWN AGAIN WHILE I WAS DRIVING ON THE INTERSTATE AND ALSO IN THE CITY. THE BRAKES AND STEERING DIDN'T FUNCTION PROPERLY. I RECEIVED ERROR MESSAGES INDICATING POWER REDUCED, BRAKES DISABLED, POWER STEERING DISABLED, FRONT MOTOR DISABLED, AUTOMATIC EMERGENCY BRAKING DISABLED, CAR MAY BE FREE ROLLING--JUST TO NAME A FEW. THIS CAR IS UNSAFE AND UNRELIABLE. AS OF TODAY, THE CAR HAS BEEN IN SERVICE FOR 28+ BUSINESS DAYS; HOWEVER, TESLA TOLD ME THEY WORKED ON THE CAR OVER THE WEEKEND, WHICH WOULD INDICATE THE CAR HAS BEEN IN SERVICE OVER 30 DAYS.

NHTSA ODI 11308965

THE DRIVER WAS INVOLVED IN A FATAL ACCIDENT IN WHICH THE AUTO-PILOT AND/OR LANE-ASSIST FEATURES FAILED, CAUSING THE VEHICLE TO TRAVEL OUT OF ITS LANE AND INTO ONCOMING TRAFFIC WHILE TRAVELING WEST ON OSCEOLA POLK LINE ROAD EAST OF SULLIVAN ROAD IN FLORIDA. THE TESLA THEN COLLIDED WITH A VEHICLE IN ONCOMING TRAFFIC, KILLING THE DRIVER OF THE TESLA. FLORIDA HIGHWAY PATROL AND OSCEOLA COUNTY FIRERESCUE INVESTIGATED.

NHTSA ODI 11302656

THIS INCIDENT HAPPENED BECAUSE OF SUDDEN ACCELERATION ISSUE IN TESLA MODE 3 IN OUR PARKING LOT. I WAS PARKING BETWEEN 2 CARS ON MY RIGHT. SO, WAS REALLY SLOW. WHILE TURNING THERE WAS A SUDDEN ACCELERATION AND THE VEHICLE WAS AT A HIGH SPEED. SINCE, I WAS TURNING, THE CAR ROTATED AT THE HIGH SPEED AND IN THE PROCESS MY CAR HIT CAR ON MY LEFT, 3 CARS ON MY FRONT. THERE WAS SEVERE DAMAGE TO MY CAR AND A FLAT TIRE. FORTUNATELY, NO PEOPLE WERE AFFECTED. WHEN THE ACCIDENT HAPPENED, ALL SYSTEMS STOPPED FUNCTIONING.

NHTSA ODI 11300620

MY VEHICLE IS EXPERIENCING WIRE ISSUES RESULTING IN ERROR MESSAGES SUCH AS "POWER REDUCED, FRONT MOTOR DISABLED, ETC" THAT DISABLE SAFETY FEATURES SUCH AS THE TURNING SIGNALS AND ISSUES WITH BRAKING AND STEERING. THE VEHICLE WILL POWER OFF/SHUT DOWN WHILE DRIVING AND RESTART. THE CAR IS CURRENTLY IN SERVICE FOR THE PAST 2 WEEKS AND OTHER THAN NOTIFYING ME THAT THERE ARE "WIRE ISSUES," TESLA HAS BEEN UNABLE TO DIAGNOSE THE CAUSE OF THE PROBLEM OR FIX IT.

NHTSA ODI 11297939

I WAS PARKING IN MY DRIVE WAY. I THOUGHT I PLACED THE CAR IN PARK . MY FOOT WAS ON THE BRAKE. SO I OPENED THE DRIVER DOOR. WHEN I TOOK MY FOOT OFF BRAKE THE CAR LUNGED FORWARD.THE DOOR WAS OPENED AND I HAD BOTH FEET OUTSIDE THE DOOR. I TRIED TO PUSH THE PARK BUTTON . THE CAR WENT INTO REVERSE. THIS CAUSED THE DRIVER DOOR TO IMPACT THE BUILDING AND DAMADGE THE DOOR.

NHTSA ODI 11279755

THE ONLY DISPLAY IN THE CAR LOCKED UP, TURNED OFF, AND TURNED BACK ON APPROXIMATELY A MINUTE LATER WHILE I WAS BACKING UP WHICH CAUSED LOSS OF ALL READOUT INCLUDING THE BACK UP CAMERA, MPH, ACCESS TO MANY OTHER VEHICLE FEATURES. I REPORTED THIS TO THEIR SERVICE GROUP WITH A DATE/TIME STAMP FOR THEM TO IDENTIFY AND REPAIR THE PROBLEM BUT WAS TOLD THAT THEY WOULD NOT LOOK AT THIS UNDER WARRANTY BUT THEY COULD PROVIDE AN ESTIMATE TO HAVE THE PROBLEM CORRECTED AT MY EXPENSE. THIS IS A SAFETY ISSUE AND SHOULD BE COVERED UNDER THE NEW CAR'S WARRANTY. THE ONE AND ONLY DISPLAY SHOULD NEVER LOCK UP WHILE THE VEHICLE IS MOVING BUT IF IT DOES, SERVICE SHOULD TAKE ALL REPORTS OF THIS OCCURRING VERY SERIOUSLY.

NHTSA ODI 11278435

THE BACK UP CAMERA VIDEO FEED HAS PURPLE AND GREEN VERTICAL LINES THAT GOES THROUGH IT INTERMITTENTLY LIKE THERE IS A SHORT. THE ISSUE WAS REPORTED TO SERVICE VIA EMAIL WITH A PICTURE FOR THEM TO BE ABLE TO IDENTIFY AND REPAIR THE PROBLEM AT A FUTURE SERVICE APPOINTMENT. I WAS THEN TOLD VIA TXT THAT THIS WAS NOT A WARRANTY ISSUE AND THEY COULD ONLY PROVIDE AN ESTIMATE TO HAVE THE PROBLEM CORRECTED AT MY EXPENSE. HAVING A FAULTY BACKUP CAMERA FEED IS DEFINITELY A SAFETY CONCERN WHEN YOU ARE TRYING TO USE IT TO BACK UP. THEY SHOULD TAKE THESE REPORTS SERIOUSLY AND NOT DISMISS THEM.

NHTSA ODI 11278439

THE HIGH VOLTAGE BATTERY THE NEW CAR WAS PURCHASED WITH HAD DAMAGE TO THE 4 JACK POINTS THAT REQUIRED THE BATTERY PACK TO BE REPLACED. THE ORIGINAL BATTERY WOULD CHARGE TO THE FULL RANGE PURCHASED, HOWEVER, THE NEW BATTERY THAT WAS INSTALLED WILL NOT CHARGE TO THE FULL AMOUNT OF RANGE PURCHASED. I BROUGHT THIS UP TO SERVICE BEFORE I PICKED UP THE CAR FROM SERVICE. THEY TRIED TO GET IT TO FULLY CHARGE MULTIPLE TIMES BUT IT WOULD NOT. I ASKED TO SEE THE BATTERY HEALTH REPORT AND THEY DECLINED. IF YOU PURCHASE A NEW CAR WITH X AMOUNT OF RANGE, WHEN THE BATTERY IS CHARGED TO 100%, IT SHOULD DISPLAY THE RANGE YOU PAID FOR. THEY TOLD ME IF I WAS UNHAPPY WITH THE RANGE, I WAS FREE TO FILE AN ARBITRATION CLAIM. ON THE WAY HOME I ALMOST RAN OUT OF BATTERY AND COULD HAVE REALLY USED THE EXTRA CAPACITY THAT I PURCHASED.

NHTSA ODI 11278441

I JUST BOUGHT THE NEW TESLA MODEL 3 LAST WEEK FOR LONG RUN BATTERY BUT IT'S NOT GIVING ME FULL RANG OF MILES AND DROPPING CRAZY AMOUNT OF BATTERY . THE WAY TESLA IS TELLING THE PEOPLE ABOUT MILEAGE , IT'S NOT WORKING THAT WAY , I HAVE LONG RANG MILEAGE AND IT'S SUPPOSED TO GIVE 310 MILEAGE AFTER FULL CHARGE AND THAT'S ONLY REASON I BOUGHT THIS CAR BECAUSE EVERY DAY I'M DRIVING AROUND 200 TO 270 MILEAGE . BUT TRUE IS IT NOT GIVING ME THAT MILEAGE AT ALL AND JUST GIVING ME ONLY 230TO 250 ALL TOGETHER AFTER MY FULL CHARGE WHOLE NIGHT , AND SO I HAVE TO STOP BY SOMEWHERE EVERY DAY TO CHARGE MY CAR TO GO HOME WITH ENOUGH MILEAGE . FOR ME IT'S DOESN'T NOT MAKE ANY SENSE AT ALL SINCE YOU ARE BUYING LONG RANGE DISTANCE CAR AND YOU ARE NOT GETTING WHAT YOU ACCEPTING .

NHTSA ODI 11266187

WHILE DRIVING THROUGH MY WORK PLACE PARKING LOT, MY TESLA SUDDENLY STOPPED AND DISPLAYED A FAULT CODE AND REQUESTING IMMEDIATE RETURN OF THE CAR TO A TESLA SERVICE CENTER. MY CAR WOULD NOT UNLOCK THE DOORS WHEN I TRIED TO EXIT, EITHER VIA THE TOUCH SCREEN UNLOCK ICON, ELECTRIC DOOR UNLOCK BUTTON, OR USING MY PHONE APP. I ENDED UP USING THE EMERGENCY DOOR OPEN LATCH TO GET OUT OF THE CAR TO CALL FOR ASSISTANCE. I CLOSED THE DOOR BEHIND ME BUT WAS UNABLE TO REENTER THE CAR. TRIED MY KEY CARD AND MY PHONE APP TO UNLOCK IT BUT TO NO AVAIL. THE CAR ENDED UP HAVING TO BE TOW AWAY.

NHTSA ODI 11258253

I WAS MOVING FORWARD AT ~15 MPH OVER A SET OF RAILROAD TRACKS ON A CITY STREET WHEN BOTH ELECTRIC MOTORS STOPPED WORKING BRINGING US TO A HALT ON THE TRACKS. THE CAR WOULD NOT SWITCH INTO NEUTRAL TO ALLOW IT TO BE PUSHED OFF OF THE TRACKS NOR WOULD IT RELEASE THE BRAKES UNTIL PUT INTO TOW MODE WHICH REQUIRED 4-5 PEOPLE TO PUSH AT THAT POINT. THERE WERE NO STEPS DISPLAYED TO GET THE CAR INTO A MODE THAT WOULD ALLOW IT TO MOVE.

NHTSA ODI 11246677