What 592 owners told NHTSA about the 2019 Tesla Model 3 Bev

The contact owns a 2019 Tesla Model 3. The contact stated while driving at high speeds with the auto pilot feature activated, the vehicle experienced intermittent phantom braking. The contact stated that no warning light appeared on the instrument panel prior to the failure. The contact attempted to notify the service center of the failure but was informed that he could only report the failure soon after the failure. The service center offered no further assistance. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000.

NHTSA ODI 11502230

The contact owns a 2019 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the vehicle had experienced intermittent loss of the back-up camera. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 14,419. Parts distribution disconnect.

NHTSA ODI 11499165

The contact owns a 2019 Tesla Model 3. The contact received notification of NHTSA Campaign Numbers: 21V00D000 (Electrical System, Visibility, Back Over Prevention) and 22V702000 (Visibility) however, the parts to do the recall repair were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11495495

Battery system is malfunction with power conversion system. I notice it is only charging 32/48A. After talking to Tesla, they said it is the power conversion system failure and it wouldn’t be cover under the battery warranty. I know there is a lot of other Tesla owner with this issue as well. Please investigate this incident to see if Tesla should recall the system. Thank you.

NHTSA ODI 11494935

A recall was issued on Dec 21, 2021 regarding a potential camera issue due to a cable wearing out. It states that a remedy is unavailable. However, it has been almost a year since this recall and I believe this is not a reasonable time frame at this point. My camera has become glitchy and sometimes shows a green screen rather than the actual camera view

NHTSA ODI 11494457

The contact owns a 2019 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11491343

2019 TESLA MODEL 3. CONSUMER WRITES IN REGARD TO TRUNK HARNESS SAFETY RECALL. THE CONSUMER REQUESTED INFORMATION REGARDING WHEN THE HARNESS MAY BE AVAILABLE.

NHTSA ODI 11484759

I was driving with my 5 yo in a car. We had to swerve to miss a truck pulling out in front of us, and when we swerved slightly, the systems of the car shut down. I could not drive the car to get us out of the middle of the road, but I also could not put the car into park. In order to prevent the car from rolling down the hill with my daughter and I inside, I had to keep my foot on the break. The emergency flashers also did not work, so there was a material risk of being rear ended. The AC also stopped working. It was 100+ degrees outside. The doors and windows did not work, so we were trapped in a hot car, in the middle of the road, without emergency flashers. Tesla Roadside refused to come. They also refused to help me because the car was in my husband's name. My 5 yo daughter and I could have died either of suffocation or by collision.

NHTSA ODI 11473540

I'm submitting this because my safety recall NHTSA # 21V-00D which was sent to me on Feb 15, 2022 has not been serviced in a timely manner by Tesla. The letter I got stated that they would either replace the harness, or install a guide protector for the rearview camera. However they have done neither. When I call them about it, they tell me "everything is fine, there are no repairs available for your car, just keep using it as normal". When I told them that what they were telling me disagreed with the recall notice, they told me to "ignore the recall notice".

NHTSA ODI 11470672

The contact owns a 2019 Tesla Model 3. The contact stated that while the vehicle was in reverse, the Back Over Protection camera failed to display an image on the screen. The contact stated that he received notification of NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) several months ago. The dealer was contacted and stated that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact to call the NHTSA to file a complaint. The approximate failure mileage was 65,000. Parts distribution disconnect.

NHTSA ODI 11468209

Autopilot break the car for no reason on highways and high speed. Always happen on I-5 at Anaheim, CA to Los Angeles, CA area.

NHTSA ODI 11467440

NHTSA Recall No: 21V-00D My vehicle has been affected and suffering from the defect noted by the NHTSA. For approximately five months I have unsuccessfully attempted to have the defective condition repaired to no avail. Most recently the vehicle was taken to a Tesla Service Center to have to recall performed, however upon arrival I was informed that the parts were not available and the service center informed me incorrectly that the the parts were available. Specifically, the service center advised they did not have a grommet to complete the repair and would not repair the vehicle without the grommet. I was informed that although the service center had the rear camera coaxial cable in stock, which would have repaired the defect the service center would not perform the repair without the rubber grommet as well. Upon being informed the repair would not be completed as previously promised, I requested the alternative repair be performed for safety reasons to prevent the intermittent problem becoming permeant. I requested the "guide protector" be installed as a temporary solution to the rear camera ceasing to function for days at a time after I open and close the trunk. The alternative repair is described at: https://www.tesla.com/support/model-3-trunk-lid-harness-retrofit "How will Tesla repair my car and how long will it take? At no cost to you, Tesla Service will inspect the trunk harness on affected vehicles for wear. If the amount of wear is within the specification for the coaxial cable, Tesla Service will install a guide protector to prevent further wear. If the amount of wear is beyond the specification, Tesla Service will replace the harness and install a guide protector." I have submitted numerous photographs to the Tesla documenting the recalled defective condition that creates an enormous safety hazard. To date the only solution I have is to not use the trunk whenever the camera is actually working.

NHTSA ODI 11466635

No timely remedy provided for recall 21V-00D. The recall was initiated in December, six months later the manufacturer has no resolution.

NHTSA ODI 11465872

Received an alert through the Tesla App that my car alarm was going off. When I stepped outside my house I saw smoke coming out of the windows. I opened the rear passenger door and saw the floor on fire. I went inside and called the fire department. By the time they arrived the entire car had been destroyed.

NHTSA ODI 11464748

The contact owns a 2019 Tesla Model 3. The contact received a notification for NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) however, the part to do the recall repair was not yet available. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11459205

Tesla provided notification of NHTSA Recall No. 21V-00D regarding the coaxial cable affecting camera visibility on 12/31/21. There is no estimate of when they will replace this cable, just that they have no parts available. I believe a reasonable time has passed and would like to have this safety issue resolved.

NHTSA ODI 11455391

The contact owns a 2019 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that while stopped at a red light, the rearview camera was inoperable. The manufacturer was made aware of the failure and scheduled two appointments for an associate to go to the contact's residence for the recall repair; however, the manufacturer canceled the appointments. The contact was instructed to use the side-view and rearview mirrors. The failure mileage was approximately 15,000.

NHTSA ODI 11453769

The contact owned a 2019 Tesla Model 3. The contact stated that while driving at 57 MPH during rainy weather conditions, when hitting a puddle the vehicle then drastically slowed down and fishtailed veering to the left. As a result, the contact crashed into the divider. The air bags deployed. A police report was filed. The vehicle was towed to a AAA center where it was confirmed a total loss. The contact mentioned that the failure could be related to Phantom Braking. The manufacturer was not informed of the failure. The failure mileage was 27,140. It was determined that there was no phantom braking at the time of the accident. Consumer stated he would like to withdraw the complaint.

NHTSA ODI 11452768

The screen on my Tesla fails routinely (everyday) while driving and then reboots after about 3 minutes. This happens abruptly with no warning. Tesla has told me (verbally) that it was reproduced in their service location in Palo Alto. During this time, I have no idea of my speed or any other vehicle status, such as lane keeping, collision warning, navigation, heating, etc. I have tried to remedy this issue with Tesla service repeatedly over two months, and the interactions have been unsatisfactory. Tesla does not seem to appreciate the potential seriousness of this issue and the risk to ourselves and others. Tesla Service at Sunnyvale, CA, encouraged me to continue driving, even though I pointed out the risk of "driving blind". My family is very wary of this vehicle now.

NHTSA ODI 11447687

Tesla implemented a software "update" 2021-12-24 and removed basic functions making driving in everchanging CA weather a hazard. Both Front and Rear defrost buttons were constantly across the bottom bar of the touchscreen in the car before the software update on 2021-12-24. After the software update, the functions have been removed from the ever-present bottom bar. Because the touchscreen is the only way to turn on the defrost, this is a hazard. Now istead of simply pressing a button on the bottom of the screen, you have to press the car, then go to "climate" then turn on defrost. This is now a 2 or 3 step process. The other way to turn on defrost is to "Swipe" up on the temperature, and this (if the climate control is off) will automatically turn ON the climate control. On the new screen, I then have to hit "climate off" and also "defrost on". This is unsafe. Standard functions such as: Volume, Temperature Control, Defrost should be a SINGLE PRESS away, not hidden behind several menus. Attachments Description: OLDUI.PNG this is the OLD User Interface. Notice bottom bar on bottom of "Screen" I have circled the defrost buttons in pink. NEWUI.PNG this is NEW User Interface. Notice the bottom bar now does not have the defrost buttons, but instead a "Toybox", Phone, and other icons that have nothing to do with driving a car.

NHTSA ODI 11447106

The contact owns a 2019 Tesla Model 3. The contact stated that while charging the vehicle, the contact was coughing and had sinus issues. The contact's wife informed the contact that she had difficulty breathing while driving the vehicle. The contact stated that there may be an ozone leakage from the battery, underneath the vehicle and the fumes came into the cabin. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was unavailable.

NHTSA ODI 11426650

WHEN WARMING THE CABIN, REAR VENTS WILL OFTEN BLOW VERY HOT AIR, SOMETIMES IN EXCESS OF 100F, COMPARED TO THE FRONT VENTS. EVEN DURING THE SUMMER WHEN THE FRONT IS BLOWING COLD AIR, THE REAR WILL STILL BLOW HOT AIR.

NHTSA ODI 11388791

WHITE BLOCK APPEARED ON SCREEN, WOULD NOT CLEAR. BLOCKED VISIBILITY OF ANY DISPLAYS UNDER THE BLOCK, INCLUDING GEAR SELECTOR, SPEED, ENERGY STATUS, TURN SIGNALS, MOST OF ANY OTHER DISPLAY, SUCH AS MAPS, CAMERA DISPLAY. BLOCK REMAINED WHEN WE LEFT THE CAR, AND RETURNED. ONLY COULD CLEAR W/ DISPLAY RESET, WHICH I UNCOVERED ONCE I RETURNED HOME AND LOOKED ONLINE. WHITE BLOCK DID NOT APPEAR TO IMPACT DRIVING, BUT OBSCURED BASICALLY EVERY DRIVING FEEDBACK YOU'D EXPECT FROM A DASHBOARD.

NHTSA ODI 11384253

DRIVING ON HIGHWAY 280, THE AUTO-PILOT STOPPED WORKING AND DRIVING BECAME ERRATIC AND UNSAFE WITH RANDOM ACCELERATIONS/DECELERATIONS. I HAD NO CHOICE BUT TO KEEP ON DRIVING. TESLA KEPT CONFUSING ME WITH THEIR SERVICE ARRANGEMENTS WHILE I NEEDED TO USE THE CAR EVERY DAY. IT TOOK A WEEK TO ARRANGE FOR SERVICE. THE CAR SAT FOR A WEEK AT THE DEALERSHIP WITH NO COMMUNICATION FROM TESLA. THEN THEY SENT A LACONIC REQUEST TO PAY THEM $1,070 --- WHILE I KNOW MY CAR, BEING 10 MONTHS OLD IS UNDER WARRANTY. MICE ATE A WIRE WITHIN THE AUTO-PILOT CABLES. TESLA CLAIMS THIS DAMAGE ISN'T COVERED BY WARRANTY! THE DAMAGED CABLES ARE IN A COMPARTMENT WHICH IS COMPLETELY UNPROTECTED AGAINST MICE OR ANYTHING. IT SHOULD HAVE BEEN PROTECTED WITH AT LEAST A METAL MESH. I ASKED WHY ISN'T THAT COMPARTMENT PROTECTED TO PREVENT RATS/MICE FROM ENTERING IT; AFTER ALL, 300+ MILLION AMERICAN GARAGES HAVE CARS AND MICE CO-LOCATED... THEIR ANSWER: 'THAT'S THE AUTO-INDUSTRY STANDARD'. MY REACTION: "I DID NOT BUY MY CAR FROM THE AUTO-INDUSTRY STANDARD; I BOUGHT IT FROM TESLA (WHICH COMPLETELY DEVIATES FROM THE "INDUSTRY STANDARDS!)" I AM REQUESTING TESLA TO ISSUE A 'RECALL' FOR INSTALLING A METAL MESH AROUND THE SENSITIVE AUTO-PILOT CABLING COMPARTMENT. ALSO, I AM REQUESTING A FULL REFUND OF MY EXPENSES, PLUS COMPENSATION FOR THE FRUSTRATION AND FOR THE VARIOUS TROUBLES I HAD TO GO THROUGH. THE NO.1 PROBLEM WITH TESLA'S SUPPOSED 'SERVICE' IS THAT THEY OBVIOUSLY BELIEVE THAT TESLA CARS DO NOT NEED ANY SERVICE. HERE IS THEIR EMAIL TO ME FROM 10/15/20: "YOUR TESLA SERVICE INVOICE IS READY FOR REVIEW. PLEASE REVIEW AND ACCEPT THE TESLA SERVICE INVOICE FOR YOUR VISIT. REVIEW AND ACCEPT ". I CANNOT ACCESS THAT CONTENTS ANYMORE. THE EMAIL SIMPLY SAID ACCEPT THIS CHARGE OF $1,070 WITHOUT EXPLAINING ANYTHING ABOUT THE REASON FOR THE DAMAGE. THANK YOU, YAIR BARNIV

NHTSA ODI 11372471

TL* THE CONTACT OWNS A 2019 TESLA MODEL 3. THE CONTACT STATED THAT HE PURCHASED THE SPECIAL FEATURE ADAPTIVE AUTO PILOT BACK IN 06/2020. THE CONTACT STATED THAT THE AUTOMATIC EMERGENCY BRAKING ACTIVATED INDEPENDENTLY WHILE DRIVING 65 MPH, ALMOST BRINGING THE VEHICLE TO AN ABRUPT STOP THREE TIMES ON THE SAME DAY. THE BRAKE PEDAL WAS DEPRESSED TO DEACTIVATE THE FEATURE, ALLOWING FOR THE VEHICLE TO ACCELERATE. THE VEHICLE WAS TAKEN TO TESLA (840 PROVIDENCE HWY, DEDHAM, MA 02026 (781) 471-3001) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER SUGGESTED THAT THE FEATURE BE TURNED OFF. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000.

NHTSA ODI 11365739