What 592 owners told NHTSA about the 2019 Tesla Model 3 Bev

The contact owns a 2019 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11586341

The contact owns a 2019 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System); however, the part to do the recall repair was not yet available. The local Tesla Service Center was contacted and informed the contact that the recall repair could not be performed on the vehicle due to the hardware of the vehicle. The dealer informed the contact that the recall repair required hardware 3.0; however, the vehicle hardware was 2.5. The dealer charged a fee to update the hardware. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and made the same assessment. The contact had not experienced a failure. VIN tool shows no open recall.

NHTSA ODI 11581212

Since Summer/Fall 2023, 2019 Tesla Model 3 software appears to have been compromised. The vehicle shows entirely incorrect directions, at times having taken me 24 miles out of the way; shows a Subdivision in Baltimore, MD named "[XXX] Heights" and a business in Woodbridge, VA named "David's [XXX] Pole Waxing"; has removed all charging stops at certain times and then showed all charging locations in a Metropolitan area as "busy", has rolled down windows at random in 17⁰ weather to the point of having to hold the window toggle up with one hand while driving, is operating windows in reverse; shows an overlay on the screen where the white speed limit sign sometimes changes the size of the square; shows an overlay on the app, and has at times locked me out of the car entirely (seemingly remotely). The heated seats had overheated at other times and had left burns on my back. Tesla denies that the software and/or app have been compromised and claims that the currently-installed software is the original factory software without having inspected the car. Tesla twice now has declined to inspect it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11579329

Vehicles cabin heater High Current Failure after software update. Software Version: 2023.44.30.14 Vehicles cabin heater was functioning properly the morning of the software update. Over-the-air update was made and an electrical smell filled the cabin after update and heater no longer functioned. Alert codes indicate Resistive Heater Fault. I reported issue to Tesla and the repair cost is $1,055.80 and not covered. I have checked Tesla message boards and this update has caused other similar malfunctions.

NHTSA ODI 11578188

The rear view camera has not functioned properly for several months. We did have the rear harness recall work completed, but the camera was working fine at that time and stopped working in Nov sometime after a software update. This is VERY similar to 24V-035, except that is on 2023 year models only. Why is that campaign limited to 2023 only? There are a lot of complaints on the internet about this issue, and in some cases Tesla charging $3500 to replace a computer in the car. We also have the full automatic driving, same as in the 2023 models recalled. This issue seems to be related to this update, or one about that time period: [XXX]. [XXX] [XXX] I have tried all the wizardry and voodoo mentioned across the web and no results. The rear camera DOES work in live vire mode and in the service mode camera preview - so I know it works. It just does not work while driving/in reverse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11578263

Power steering and regenerative braking was intermittently work. Steering fully locked up while driving 70 m/hr on a freeway when I was on my way to service appointment. Very scary!! Service detected full steering rack replacement. When they took off the cable connectors water came pouring out. Water ingress caused corrosion to the body harness connector where it connects to the steering rack module. This seems to be an issue on online forums. Clearly this is a design flaw. How is water getting in and destroying all the electrical? Very unsafe and how is this issue going to be fixed so water doesn’t continue to get in

NHTSA ODI 11578363

The contact owns a 2019 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

NHTSA ODI 11571950

The car is showing a system failure of the passenger restraining system, including the airbag. Car is only five years old with 67,000 miles. This condition should be repaired by Tesla at no cost to the consumer for this early failure. Also, the air conditioning compressor has failed, it is part of the battery cooling system which may create hazard of overheating The battery. This repair should also be covered by Tesla since it is a safety feature. These two failures seem to be very common among Tesla owners as evidence by the multiple social media post on these failures, a safety recall should be implemented to provide these repairs, and no cost to the consumer. Thank you so much.

NHTSA ODI 11571500

I am writing to express my serious concern and to file a formal complaint regarding a critical issue with my Tesla vehicle, specifically related to the Power Conversion System (PCS). I have recently been informed by Tesla’s diagnostic team that the PCS in my vehicle has malfunctioned and requires replacement. This is particularly alarming given the vehicle's relatively low mileage and my previous history of reporting charging issues. For your reference, the key details are as follows: Vehicle and Issue Identification: The vehicle in question, which I took delivery of in May 2019, is now experiencing a significant reduction in charging capability, only charging at 16A instead of the expected 32A. This issue has persisted despite earlier assurances that the problem was with the wall charger, a claim which now seems inaccurate. Mileage and Usage: My vehicle has only covered approximately 29,000 miles, which casts doubt on the wear-and-tear argument for such a critical component failure. Safety and Recurrence Concerns: While I am currently not aware of any direct safety issues, the recurrence of this problem among other Tesla owners is worrying and suggests a potential pattern of technical shortcomings. Cost of Repair: I have been quoted a repair cost of $1,808/- by Tesla, which is a substantial amount, especially considering the vehicle's age and mileage. Given these points, I request a thorough re-evaluation of this matter. I strongly believe that this issue should be covered under warranty, or as a goodwill gesture, considering the vehicle's low mileage and the history of charging issues reported shortly after purchase. Furthermore, I urge Tesla to investigate if this is a wider issue affecting more vehicles, as it raises concerns about the reliability and durability of critical components in Tesla vehicles. The vehicle is available for inspection at your convenience. I expect a prompt response to this complaint, and I hope for a swift and satisfactory resolution.

NHTSA ODI 11571510

Twice in a span of six weeks my 2019 Tesla Model 3 simply stopped operating - dead stop. First incident was on a road trip over the Christmas holidays ([XXX]). We had stopped in suburban Chicago before continuing our trip home. The vehicle control screen went black and the vehicle ceased almost all operations. The vehicle could not be started nor put into a gear for towing. All functions accessed through the screen (virtually every function) was rendered inoperable. I called Tesla who told me that according to their computer systems the vehicle was active. The mercifully nearby service center said no fault was recorded by the computer log. They were able to get the screen reactivated and we continued our trip with no further incident and they weren't able to explain what happened. On Friday [XXX] the same thing happened in our garage. The vehicle was towed to Tesla. They diagnosed the issue to an electrical fault in the steering column which shuts the vehicle down. The remedy is a replacement of the entire steering column at a cost of $2100 plus labor. I don't know if this is a typical remedy for other manufacturers but this is quite a expensive solution for an issue unrelated to the steering function. From a safety perspective this was an astounding occurrence. If this winter was colder or we were in a more remote place we would have been in pretty big trouble not being able to activate the heat or any other function of the vehicle. I believe the totality of the shutdown makes this fault an extraordinary concern with an extraordinary price tag for Tesla drivers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11570504

Error comes up replace auxiliary battery low voltage. And then it says vehicle may not start. I was told by the dealer where I bought the car that their a recall and I wanted to see if my vehicle is qualified. Which the dealer said it is. I can't drive my car and I do ride share with it please can you help me.

NHTSA ODI 11570668

In July 2023 we started receiving airbag fault messages on the main screen, “Front Passenger Safety Restraint System Fault". Based on our research this meant that in the event of an accident the airbag would most likely not deploy. We tried to schedule service and due to a "bug with the recent update" we could not get the invoice through their app or schedule the actual service for over a week. After contacting Tesla multiple times we got scheduled and had to drive to a service center instead of mobile service coming to us. This turned out to be a known fault due to the lack of an Occupant Classification System (OCS) Filter Module on the 2017-2019 Model 3. We were charged $165.89 to install what should have been provided for free on a recall to all affected model years. Upon arrival to the center they told me it could end up costing thousands of dollars if they had to replace the airbags, wiring harnesses and other components. That car was about 4 years and 1 month old, and just under 70K miles at the time, so the airbag system should not be failing. Those costs could be prohibitive for some owners, causing them to drive with an unsafe car. Luckily the service center tried the cheapest option first, which was installing the filter that is now standard equipment on all 2020 model years and later. The fact that Tesla now installs that filter as standard shows that it is necessary, and should have been provided to all previous model years as a free recall. Details can be found in the service bulletin that Tesla has already submitted to NHTSA at [XXX] . If that link doesn't work it is [XXX] from [XXX], 2019. This is a known issue for the affected year models that is fixed with an OCS filter module on newer models, that can be installed in a short time on older models. The lack of that module puts users at risk of the airbags not deploying as designed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11566767

The contact owns a 2019 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System). The contact stated that the recall to be performed would not disable the "Auto-steer" function, however the Over the Air software update had disabled the auto steer. The contact stated that the manufacturer advised that to restore the auto steer feature the contact had to pay to do so. The contact stated that the manufacturer was not following the recall as stated. The manufacturer was made aware of the issue. The contact had experienced a failure of the auto steer function on the vehicle. The failure mileage was 71,817. Parts distribution disconnect.

NHTSA ODI 11563705

Climate control unavailable. Unable to heat cabin. Ran test and received a PTC heater faulty. Vehicle is over 50K miles and no longer under warranty. Through research online. Many heating issues become available. Software and numerous PTC failures especially older vehicles that had similar issues with 30K, 40K, and 50K miles.

NHTSA ODI 11563122

Front right safety restraint system fault. Rear right safety restraint system fault.

NHTSA ODI 11554024

Loss of steering power while driving on the highway. Came out of nowhere

NHTSA ODI 11552958

After leaving my neighborhood, my car stopped working while I was turning. Everything went black, and I was unable to turn my hazards on and had to exit the vehicle using the emergency lever to open the door. The car was towed to Tesla. It had to be forced onto the tow truck, as you can only shift the gear to neutral if the car is on. We asked Tesla what the problem was in the service chat, and they said "Yes the rear drive inverter went out on it that goes to the rear drive unit." I have never heard of such a malfunction with Tesla. There was no warning to pull over. If this was on a highway or busy street, the car would have just died, which could have caused a major or fatal accident. This matter should be investigated promptly, as it is a major safety issue. There could have been a fatality if this had happened on a busy highway with speeding cars. When I say it stopped working without warning, I truly mean it. I was unable to turn on my emergency lights. The Tesla was totally unresponsive. I am truly scared to drive the car again, even if it gets repaired. The car only has around 20k+ miles. This should never have happened, and Tesla failed to give me a warning before the major malfunction occurred. Truthfully, I do not know if I will ever drive my Tesla again. I no longer trust the vehicle.

NHTSA ODI 11547513

I have had multiple compressor issues since the car was made in 2019 and already replaced once. Now it is failing again and as the compressor is used to cool the powertrain it can degrade performance and who knows when my car could fail while on the road due to lack of cooling capacity.

NHTSA ODI 11540925

The contact owns a 2019 Tesla Model 3. The contact stated that upon entering the vehicle and closing the driver's side door, the doors locked and failed to open because the vehicle was experiencing an electrical failure. The contact stated that he engaged the driver's side door emergency door release lever, but the lever failed to operate as needed. The contact stated that the vehicle became hot, and he exited the vehicle through the trunk. The vehicle was towed to a Tesla Service Center, where it was determined that the 12V battery needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 23,969.

NHTSA ODI 11540509

The contact owns a 2019 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11526642

The contact owns a 2019 Tesla Model 3. The contact stated that while driving at various speeds with the Autonomous Self Driving or Adaptive Cruise Control feature activated, the vehicle experienced phantom braking, causing the vehicle to abruptly stop in the middle of the roadway. The contact stated that the failure had occurred on several occasions without any other vehicles or objects nearby. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 28,000.

NHTSA ODI 11518709

The rear view camera of my car it’s failing intermittently some days work some days don’t. So I found that there is a recall related to this specific issue. NHTSA Recall Number 21V-00D then I scheduled a service with Tesla indicating that I’m sending the car for them to honor the recall. They accepted and scheduled the service appointment through the app at $0 cost because obviously it’s their responsibility. Well for my surprise when I arrive to the Tesla Service Center in Coral Gables Florida, the person in charge refused to honor the recall saying that the car it’s not in warranty and that they don’t perform services on recalls even though I was showing them that the recall it’s on my VIN number at the NHTSA website. Now I’m worried that I may cause an accident because the car may malfunction due to this safety issue with the rear camera. Find attached screenshots of the conversations I had with them where they are basically refusing to properly perform the service for this recall that includes the full inspection of the coaxial cable to see if it’s too damaged and the replacement of the part.

NHTSA ODI 11512606

the PTC heater fails on a lot of the older cars leaving them stranded. The % of cars effected is alarming. This should be recalled to prevent people from being stranded in the cold.

NHTSA ODI 11508041

I am writing to report a serious issue that occurred while my wife and two of my children were driving my Tesla Model 3 with VIN number [XXX] on Highway 99 North on February 14, 2023, at approximately 6pm. While driving on the highway, the Model 3 suddenly shut down and died. The vehicle completely lost power and they were unable to restart it. Despite trying all the resets given by Tesla roadside assistance, the car would not move. Even the Tesla team wasn't able to move the car and it was California Highway Patrol who moved it to a safer location. My wife and children were extremely frightened by this incident, which was an incredibly dangerous situation as they were driving on a busy highway, and they were lucky that no accidents occurred as a result. I wanted to update you that the Tesla team in Stockton, CA is now handling this issue and they have informed me that the battery fuse blew. However, this incident has left me with grave concerns regarding the safety of my Tesla Model 3 for myself and my children. I believe that the car has become extremely unsafe to drive, and I am very worried that a similar situation could happen again. I must also note that this incident has created a panic within me, that even if and when the issue is resolved, every time I drive my Model 3, I will have a flashback of the incident and the fear that it might happen again. I believe this is a very serious issue that needs to be addressed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11507925

The contact owns a 2019 Tesla Model 3. The contact stated that on several occasions while driving the cruise control or auto pilot activated, the vehicle experienced phantom braking with a beeping sound coming from the vehicle with a manual control warning message appearing on the infotainment screen. Neither the Service Center nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 28,000.

NHTSA ODI 11506280