What 1,029 owners told NHTSA about the 2019 Subaru Outback Wilderness

TL* THE CONTACT OWNED A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING 55 MPH, WHEN ANOTHER VEHICLE REAR ENDED HIS VEHICLE AND THE ENGINE SEIZED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED HIS WIFE (SEATED AT THE FRONT PASSENGER SEAT) SUSTAINED 2 FRACTURED RIBS, 2 FRACTURED VIBRATES AND HAD SURGERY ON HER BOTH LUNGS. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE INSURANCE DEEMED THE VEHICLE A TOTAL LOSS. THE VEHICLE WAS TOWED TO TOW LOT. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.

NHTSA ODI 11388978

WE HAD AN ONCOLOGY APPOINTMENT, PARKED AS NORMAL. AFTER THE VISIT ABOUT 90 MINUTES LATER, WE ATTEMPT TO DRIVE HOME AND THE CAR WOULDN'T START, HORN WON'T BLOW AND WE'RE PRESENTLY AWAITING A JUMP FROM AAA. THE CAR WAS UNDRIVEABLE AS NO SYSTEMS WORKED WITHOUT THE BATTERY.

NHTSA ODI 11388704

VEHICLE WILL NOT START ON NUMEROUS OCCASIONS. WE REPLACED THE BATTERY, BUT PROBLEM CONTINUES. SEVERAL ATTEMPTS TO GET PROBLEM CORRECTED BY DEALERSHIP SERVICE DEPARTMENT HAVE FAILED. PROBLEM HAS OCCURRED FOR MORE THAT 5 MONTHS NOW.

NHTSA ODI 11385048

SUBARU OUTBACK 2019 IS UNDER WARRANTY - PURCHASED 4-6-2019 12/3/2020 CAR WHICH IS IN THE GARAGE WOULD NOT START. BATTERY WAS DEAD/DRAINED,INDICATOR LIGHT WAS ON. WENT BACK OUT AND TRIED IT AGAIN AND JUST CLICKS WOULD NOT START. 2. CALLED SERVICE DEPARTMENT AND THEY RECOMMENDED THAT I CALL ROADSIDE ASSISTANCE TO JUMP AND START THE BATTERY GOT CAR STARTED, LET IT RUN FOR 40 MINUTES. THEY DID NOT CHECK THE ALTERNATOR BUT WE ASKED THEM TO. TURNED THE CAR OFF AFTER 40 MINUTES AND PUT THE CAR BACK IN THE GARAGE.- 12/4/2020 - MORNING - CAR STARTED, WENT TO MY DESTINATION. RETURNED HOME, TURNED OFF THE CAR NOTICED CLICKING SOUNDS FOR 5 MIN WHICH I HAD NEVER HEARD BEFORE. 12/4/2020. CALLED CAR SERVICE DEPARTMENT: THEY RECOMMENDED TO BRING THE CAR TO CHECK THE BATTERY ETC. WHICH I DID.. NOTE: BETWEEN DEC 4 AND DEC 13 HAVE BEEN DRIVING THE CAR REGULARLY. DEC. 13, 2020 - SUNDAY - 2ND TIME CAR WOULD NOT START DROVE CAR TO GROCERY STORE. CAME OUT OF STORE .. CAR WOULD NOT START. CALLED ROADSIDE ASSIST. JUMP START MY CAR. AFTER JUMP START CAR, I DROVE CAR AT LEAST 1/2 HR TO 45 MIN AND CAME HOME, LEFT THE CAR RUNNING IN THE DRIVEWAY FOR AT LEAST 45 MI . CAME HOME AND SET UP AN APPOINT AT SERVICE DEALERSHIP FOR 11:30 ON DECEMBER 14. DEC. 14, 2020 - MONDAY -DROVE HOME FROM DEALERSHIP, CONTINUED TO DRIVE CAR FOR A F ABOUT 25 MILES. ARRIVED HOME - TURNED THE CAR OFF FOR A PERIOD OF TIME. WHEN I TRIED TO START CAR TO PARK IT IN THE GARAGE, CAR STARTED BUT THE STARTER MOTOR WAS VERY SLUGGISH AT THE ONSET. DEC 16, 2020 - TRIED TO START THE CAR WHICH IS IN THE GARAGE AND IT WOULD NOT START, TOTALLY DEAD ..NO LIGHTS. SEND ATTACHED LETTER TO MANAGER OF SERVICE. NO RESPONSE YET.

NHTSA ODI 11383879

RANDOM LACK OF ACCELERATION AND ENGINE STUMBLE; FAILED TO ACCELERATE WHEN PULLING OUT INTO TRAFFIC FROM SIDE STREET NEARLY BEING HIT BY ON-COMING CAR. SEEMS TO HAVE BECOME MORE FREQUENT AFTER ENGINE FUEL PUMP WAS CHANGED DUE TO RECALL.

NHTSA ODI 11378594

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING AN UNKNOWN SPEED, THE ACCELERATE PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER LIVERMORE SUBARU LOCATED AT 3600 LAS POSITAS RD, LIVERMORE, CA 94551, (925) 344-5466 HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED SHE EXPERIENCED THE FAILURE MULTIPLE TIMES. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 9.

NHTSA ODI 11355211

SMELL ANTIFREEZE

NHTSA ODI 11353688

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING WITH THE ACCELERATOR PEDAL DEPRESSED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO SERRA SUBARU OF TRAVERS CITY LOCATED AT 1747 S. GARFIELD AVE, TRAVERSE CITY, MI 49686. THE CAUSE OF THE FAILURE WAS FAULTY FUEL PUMP COMPONENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,925.*DT*DT*JB

NHTSA ODI 11340309

HAD MY FIRST OIL CHANGE AT 5,000 MILES AND AT 9,600 MY OIL LIGHT CAME ON. WENT HOME AND PUT 1 QUART OF OIL IN VEHICLE AND WAS STILL DOWN LOW. TOOK TO DEALER AND THEY CHANGED OIL AND NOTED I HAD STILL BEEN LOW 1/2 QUART. FILED CASE WITH SUBURU OF AMERICA. NOWIN PROCESS OF OIL CONSUMPTION TEST, BUT, SAW THAT DEALERSHIP OVERFILLED MY OIL SO I HAD THEM DRAIN IT DOWN TO PROPER LEVEL AND HAVE TO START CALCULATION MILEAGE AGAIN FOR TEST. NEXT PROBLEM. PASSENGER FRONT DOOR, FROZE IN WINTER. WATER INSIDE CAR ON FLOOR. WATER TEST DONE AT DEALERSHIP AFTER MAJOR STORM, AND CAR FLOODED INSIDE. DEALER REPLACED GASKET AROUND THE DOOR. OIL ISSUE WAS WHILE DRIVING. WATER ISSUE WAS WHILE STATIONARY. *TR

NHTSA ODI 11328283

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT THERE WAS AN ABNORMAL COOLANT ODOR INSIDE THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN MULTIPLE TIMES TO CROSS CREEK SUBARU LOCATED AT 497 N. MCPHERSON CHURCH RD, FAYETTEVILLE, NC 28303, (910) 356-8830, HOWEVER, THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4.

NHTSA ODI 11326207

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED AND ATTEMPTING TO SLOW THE VEHICLE WHILE DRIVING IN INCLEMENT WEATHER, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE INDEPENDENTLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED A SECOND TIME AND THE VEHICLE SLOWED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11325037

CAR SOMETIMES ACCELERATES ON ITS OWN. I HAVE TO USE PEDAL SHIFTERS TO REDUCE THE SPEED. ALSO NOTICED THAT IT TAKES LONGER TO BRAKE SOMETIMES.

NHTSA ODI 11324870

FIRST OIL CHANGE AT 5,850 MILES NO PROBLEM. AFTER SECOND OIL CHANGE AT 11,948 MILES, VEHICLE BECAME UNDRIVABLE AS IT STUMBLES AND LOSES POWER BETWEEN 2,000-2,700 RPM. DEALER HAS REPEATED OIL CHANGE 3 ADDITIONAL TIMES AS THEY ARE NOT CERTAIN IF THEY MAY HAVE OVERFILLED THE ENGINE (KNOWN SUBARU ISSUE). THEY HAVE ALSO REPLACED THE EXHAUST, CATALYTIC CONVERTER, AIR FILTER, INTAKE SYSTEM, AND TRANSMISSION, ALL TO NO AVAIL. DISCONNECTING THE BATTERY AND GROUNDING THE CABLES TO DISCHARGE ALL CAPACITORS PROVIDED TEMPORARY RELIEF, BUT THE PROBLEM RETURNED WITHIN 36 HOURS AND 200 MILES. NOW ENTERING 3 WEEKS AND 600 MILES OF TROUBLESHOOTING AND TEST DRIVING BY THE DEALER, BUT THEY HAVE BEEN UNABLE TO FIX THE PROBLEM. THE CAR IS STILL UNSAFE AND UNDRIVABLE, AS 2000-2700 RPM IS THE HEART OF THE POWER BAND THAT IS ALWAYS USED WHEN DRIVING.

NHTSA ODI 11246032

ENGINE DOES NOT BRAKE WHEN GOING DOWNHILL AS THE MANUAL SAYS IT SHOULD. MY PREVIOUS OUTBACKS (2006, 2011, 2017) DID HAVE ENGINE BRAKING. REGIONAL SERVICE OFFICE SUGGESTED I PLACE THE CAR IN CRUISE CONTROL IN ORDER TO CONTROL THE SPEED. CAR PICKS UP SPEED QUICKLY, SO USING THE BRAKE PEDAL IS THE BEST OPTION. HOWEVER, THE PROBLEM IS NO ENGINE BRAKING WHEN THERE SHOULD BE AT LEAST SOME. THIS IS DANGEROUS ON ANY HILL. SECOND, STEERING IS PROBLEMATIC. FIRST, THERE IS TO MUCH PLAY IN THE STEERING WHEEL. SECOND, WHEN IN CRUISE CONTROL, THE STEERING WHEEL SEEMS TO HAVE A MIND OF ITS OWN, ESPECIALLY ON CURVES. I AM CONSTANTLY HAVING TO WORK AT CONTROLLING THE STEERING WHEEL. IT'S VERY TIRING. THE THIRD ISSUE IS IN REGARD TO THE NAVIGATION SYSTEM SHOWING INACCURATE SPEED LIMITS. I NOTICED THIS PROBLEM HAD BEEN REPORTED AS EARLY AS FEBRUARY 2019. I HAVE HAD THIS VEHICLE SINCE MAY 31, 2019.

NHTSA ODI 11234867