What 831 owners told NHTSA about the 2019 Subaru Forester Wilderness

On [XXX], while driving back home in the evening, the car started to make noises, that became quite loud very fast. I was able to drive to my home, less than 3 miles away, but I could not restart the car anymore. No warning lights were on. It was around [XXX] pm and I was afraid of what might have happened it the car became disabled. The next morning, the car was towed to the MileOne Herb Gordon Subaru Dealer in Silver Spring, MD. I was informed that the rod crankshaft bearing had failed. The engine short block had to be replaced. It is unbelievable to me that a car that had less than 58,000 miles and have been properly maintained will have such a catastrophic failure. The cost to fix this failure: $10676.39 since it is out of warranty for time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11610367

My SUBARU has a Start-Stop feature which automatically stops and restarts the engine when the vehicle is stationary for a short time, such as at a stop sign or red light. Several times within the last month I was stopped for a light or stop sign and the vehicle shut down completely. Engine turned off. I have attached a file showing the display on the dash. This was very unsafe as cars behind me were getting impatient while I had to figure out how to restart the car. It was very scary. After researching the problem online and taking the car to my mechanic it turns out that the battery was low. The battery was replaced and auto restart is working correctly now. It seems that with all the warning messages that are displayed (windshield washer fluid is low) that some indicator that the battery is low should display rather than this unsafe scenario.

NHTSA ODI 11609740

Cracked exhaust manifold for no apparent reason. I live in Florida, which does not have extreme temperature fluctuations. It caused toxic fumes to leak into the cabin, confirmed by Subaru tech and handheld carbon monoxide detector.

NHTSA ODI 11608427

See attached document for complaint

NHTSA ODI 11607939

After starting these lights came on the dashboard: check engine, flashing I drive, no eyesight, rab off. Seems related to start/stop system which randomly dies when I release the brake. The whole dash lights up and I have to put the car in P and start it again. Thanks.

NHTSA ODI 11607292

Improper glass installed by safelight adas unable to be calibrated

NHTSA ODI 11607120

Car suddenly stopped accelerating several times over the course of several months, at seemingly random speeds, once even at a full stop when attemptign to begin acceleration. Required to turn it off and on again (in park, break still works) and it works again. I towed the car to the dealership, and they told me after a few days that they could not recreate the issue and nothing was certifiably wrong with it. The only thing that came up on the sceen was the EYE LIGHT system wording with a slash through it.

NHTSA ODI 11606007

Upon getting a flat tire on the front passenger side tire, two of the vehicles wheel studs and lug nuts were seized together and broke off when using hand tools to remove the lug nuts. The metal was extremely soft and broke off easily. All 5 lugs and nuts needed replacement.

NHTSA ODI 11604646

The rear window glass imploded while on the freeway. This created a loud bang noise and sent small pieces of glass throughout the passenger cabin creating a substantial distraction.

NHTSA ODI 11602692

The contact owns a 2019 Subaru Forester. The contact stated while driving 55 MPH, the vehicle started hesitating while depressing the accelerator pedal with the check engine warning light illuminated. The contact activated the hazard lights and coasted the vehicle off to the shoulder. Due to the failure, the vehicle was towed to a local dealer where the vehicle was diagnosed with a defective thermal control valve. The contact was informed that the thermal valve was covered under an Extended Warranty by the manufacturer. The manufacturer was notified of the failure and a case was filed. The vehicle was repaired. The failure mileage was approximately 30,000.

NHTSA ODI 11600457

The battery on my 2019 Subaru Forester was replaced in September 2022. It was the best battery available offered at Les Schwab. But a few days ago, the battery was completely dead again and couldn’t even be jump started with my Jump N Carry after being parked in my garage for ~3 weeks. After taking out the battery and getting it fully recharged at Les Schwab, they also tested the battery saying it’s still in good shape. I suspect there is parasitic battery drain issue going on with this model.

NHTSA ODI 11593798

The auto stop/start function is erratic. Many times the function fails to start the car after a stop. The car stalls. It requires car to put in park and have to restart the car. This causes delay for traffic to move. When this happens, it creates a safety issue. The car behind may start to move and cause accident because the rest of the traffic has started to move. Sometimes the car driver behind you honks the horn as the rest of the traffic starts to move. The 2019 Subaru Forester has only 31000 miles. This has been happening once a week since June 2023. It is becoming a safety concern for me. This started to happen around 25000 miles on the car.

NHTSA ODI 11593804

I started my car and turned on the windshield wipers and fluid to clear the windshield. Within a few seconds of wiping the windshield, I heard a pop and a crack directly down the center of the windshield starting at the top developed along the line of the eyesight system and rearview mirror mount. There were no known rock chips and I had not experienced any debris hitting this section of the windshield. This appears to be a stress crack.

NHTSA ODI 11593014

I have had multiple issues with my car for the past month. First, my rear right wheel has been making a fan-like sound when going above 35mph and it gets louder until 70mph. It is most likely the wheel bearings going out but, I only have around 50,000 miles on the car. This seems to be a common issue with Foresters. Secondly, my rear Harman Kardon speakers have stopped working. This also appears to be a recurring issue with Forester's, with both their standard and premium sound systems. Lastly, my engine check light turned on and shut off my adaptive cruise control, forward collision warning, emergency braking, and rear automatic braking. I'm surprised that these issues are still happening to Subaru since they have been complained about by consumers for years.

NHTSA ODI 11592555

The contact owns a 2019 Subaru Forester. The contact stated that while his son was driving at approximately 60 MPH, the check engine warning light illuminated. The contact's son stated that the vehicle was emitting smoke from the exhaust pipe. The contact stated that his son pulled off the highway and stopped the vehicle and had the vehicle towed to the dealer. The dealer diagnosed the vehicle and determined that the positive crankcase ventilation valve (PCV) had separated and needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer that the failure was related to NHTSA Campaign Number: 19V856000 (Engine and Engine Cooling) which was already completed on the vehicle. The manufacturer was informed of the failure. The failure mileage was approximately 130,000.

NHTSA ODI 11592376

most of the safety quiet. motor cut out, eyesight quiet working, check engine light came on service person said the diagnostic showed a code p2682 engine coolant bypass valve control low. steering light came on. No prior warnings. happened while driving at speed limit on interstate.

NHTSA ODI 11591360

An electrical failure of the auto start/stop feature led to an unavoidable accident. I came to a stoplight, going slightly uphill, and the car shut off as designed. Releasing the brake re-engages the starter to continue driving, however when I released the brake, the car’s electrical system went haywire and the car immediately rolled BACKWARDS, damaging the car behind me. I took it to Subaru and the mechanic said the battery was low, but the car is designed NOT to initiate the start/stop feature, to prevent this from happening. They acknowledged that the accident was not my fault, but provided no further assistance. I was found at fault in the accident despite having no control over the scenario.

NHTSA ODI 11590471

I purchased this vehicle brand new in 2019, and since them i have had to replace my windshield once in January of 2023 (piece of gravel on highway), then in February of this year, my passenger front window busted out .. nothing hit it, it just blew out while i was driving. Weather that day was 53. Then Friday, another windshield crack near eyesite device. This will require another full replacement. At this pace, i cannot afford to keep this car. Before i purchased this car i searched long and hard for the safest vehicle i could find and Subaru always came up on top. Now that i'm an owner having to dish out of pocket every few months for glass replacement, i'm starting to rethink my purchase. I've done research and have found thousands of the same complaints online.. Its a shame that the company is not taking any steps to improve this huge design flaw!

NHTSA ODI 11589594

On April 16, 2024 the Thermo Control Valve on my 2019 Subaru Forester failed while I was going 70 mph in the middle lane of rush hour traffic. All of the warning lights came on at once as my engine stalled. I lost all mechanical power and was barely able to make it off the highway without getting hit. There was no prior warning that the Thermo Control Valve was bad. I had the car serviced at a Subaru dealership three weeks before the incident and was told that everything looked good on my car. The dealership replaced the Thermo Control Valve under extended warranty coverage. I have a second 2019 Subaru Forester that also falls in this group of vehicles, but Subaru will not replace the Thermo Control Valve until it fails.

NHTSA ODI 11585585

My windshield mysteriously cracked there was not existing damage. When I research my car's make model and year I learned that there was a class action lawsuit that was settled that requires Subaru to cover the cost of the windshield. At the time of purchase this defect was not disclosed to me. I reached out to the dealership and they seem to have no knowledge of this. Additionally, they are not taking any responsibility.

NHTSA ODI 11585605

Engine failed without warning while driving on a busy highway on 4/20/2024. The engine suddenly stopped and tried to automatically restart itself only to immediately shut down, simultaneously dashboard lit up with multiple warning lights ( eyesight disabled, check engine light, RAB off, brake light etc). No power to the car with inability to accelerate. My husband driving the vehicle was able to maneuver the car over 2 lanes in heavy traffic to the rumble strip between 4 lane highway and a 2 lane acceleration entrance ramp. We came within seconds of being hit which could have been a very serious accident. Since the car had no power we weren't even able to get to the right shoulder. We had to sit in the vehicle over 2 1/2 hours waiting for a tow surrounded by high speed traffic on both sides. The cause of engine failure was a defective Thermo Control Valve, diagnostic code P26A6. Subaru recently issued an extended warranty in April for the TCV which is present in many of its vehicles. It should be a RECALL and not just an extension of the warranty since failure can be quite serious resulting in the engine completely shutting down. We had NO previous warning that the car was at risk for unexpected stopping. Car is well maintained with only 34,608 miles (2019 model) and had been in the shop the DAY before the incident getting routine car service. The service manager knew what the problem was by description before even performing the necessary interrogation for diagnostic codes. He was able to get the vehicle to start and drive it into the dealer repair shop by simply removing the TCV before starting. We were the 3rd vehicle in that day for replacement of TCV. He stated they replace 5-10 a week although most present with a check engine light and some with other warnings such as eyesight disabled. The factory original TCV has been replaced with a reportedly revised TCV. Risk of engine failure without warning as result of faulty TCV is putting lives at risk.

NHTSA ODI 11585515

The contact owned a 2019 Subaru Forester. The contact stated while parking the vehicle, the vehicle suddenly accelerated to approximately 80 MPH unintendedly. The contact stated that she depressed the brake pedal, but the vehicle failed to respond. There was no warning light illuminated. The contact stated that the vehicle spun several times, causing her to lose control of the vehicle. The contact stated that the vehicle hit several power generator boxes while spinning. The vehicle then turned around and drove across the street unintendedly, and the front end of the vehicle crashed into a pine tree. The contact stated that the forward collision avoidance failed to engage. The air bags failed to deploy. The neighbors assisted the contact out of the vehicle. The contact stated that she was shocked and was assisted in a chair. The contact that she later felt pain all over the body and was taken to the hospital, where she was informed that she had sustained a broken sternum, bruises, and pain all over the body. The insurance company towed the vehicle to a tow lot, where it was totaled. The dealer was notified of the failure. The manufacturer was notified of the failure and sent a field engineer who retrieved the EDR from the vehicle. The manufacturer later informed the contact that the information retrieved from the EDR indicated that there was no vehicle malfunction and that the air bags had not deployed because the impact was not significant. The failure mileage was approximately 34,000.

NHTSA ODI 11585052

The contact owns a 2019 Subaru Forester. The contact stated while entering the vehicle, she noticed that the new windshield that was installed 11 days prior, was cracked. The contact stated that the windshield was previously replaced due to the same failure. The contact was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11584066

The check engine light went on and the diagnostic code read was P26A3, Engine Coolant Bypass Valve is failing in my 2019 Forester, which only has 46,000 miles on it. Subaru was aware that this part was defective in the 2019-2021 models, because in Feb of 2022 the part was replaced and a service bulletin 09-80-21 was issued with instruction for replacing the part, but did not issue a recall, despite this problem causing the advanced safety features to stop working and directly affecting the proper functioning of the engine. My car is just out of warranty, and the quote to have my mechanic replace the part is almost $1200 which I am unable to afford and do not feel I should have to pay for. Subaru should be help to account for this issue.

NHTSA ODI 11582861

4/2/2024 at 5:30am my Eyesight system flashed a message in orange that the Eyesight system was off - not temporarily disabled. This is NOT due to an obstruction of the cameras by weather/glare/dirt etc. All functions controlled by Eyesight including lane departure, adaptive cruise control, and forward emergency braking, as well as reverse automatic braking are disabled by this malfunction. I removed the negative lead from my battery in an attempt to reset the system which did not clear the error. No check engine light accompanied this error and all other systems seem to be functioning normally.

NHTSA ODI 11580717