What 279 owners told NHTSA about the 2019 Subaru Crosstrek

APPROXIMATELY 4 MONTHS AFTER I PURCHASED MY VEHICLE I DROVE TO WORK AND DIDN'T HEAR OR SEE ANYTHING ABNORMAL WHEN I PARKED MY CAR IN THE PARKING LOT. ONCE I WAS LEAVING WORK MY WINDSHIELD HAD A SMALL CRACK IN THE LOWER MIDDLE. I WAS TOLD IT WOULD COST 1200 DOLLARS AND MY EXTRA COVERAGE PLAN DOES NOT INCLUDE WINDSHIELDS. WHEN I WASHED MY CAR, THE CRACK EXPANDED UP THE ENTIRE MIDDLE OF THE WINDSHIELD. NO FORCE OR EXTREME TEMPERATURES WERE EXPERIENCED THAT COULD EXPLAIN TO ME THE UNUSUAL CRACKING.

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THE WINDSHIELD HAD A SMALL CHIP IN IT (NOT SURE FROM WHAT). OVER THE COURSE OF TWO DAYS THE CHIP HAD SPREAD TO COVER HALF THE WINDSHIELD. I BELIEVE THE CHIP HAPPENED WHILE DRIVING.

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WHILE DRIVING A SMALL ROCK HIT THE WINDSHIELD CAUSING A CRACK WHICH HAS NOW TRAVELED ACROSS THE WINDSHIELD. VEHICLE WAS DRIVING AT APPROX. 55 MPH ON THE HIGHWAY.

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MY CROSSTREK HAS HAD THE WINDSHIELD REPLACED TWICE SO FAR IN 2019, BOTH DUE TO CRACKS THAT OCCURRED DURING NORMAL DRIVING OPERATION. EACH TIME, THE WINDSHIELD HAD BEEN CRACK FREE BEFORE THE CRACK OCCURRED. BOTH TIMES, THE WINDSHIELD CRACKED WHILE ON THE HIGHWAY, ALTHOUGH AT DIFFERENT SPEEDS (65 MPH AND 30 MPH).

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THE WINDSHIELD ON THE SUBJECT VEHICLE HAD AN 8 INCH CRACK SUDDENLY FORM WITHOUT HAVING BEEN STRUCK OR OTHERWISE DAMAGED IN ANY WAY. THE CRACK WAS AT THE BOTTOM OF THE WINDSHIELD TOWARDS THE CENTERLINE OF THE VEHICLE. THE VEHICLE WAS STATIONARY AT THE TIME OF THE INCIDENT.

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WAS SITTING IN MY CAR WAITING IN A PARKING LOT AND I LOOK OUT MY WINDSHIELD AND A CRACK WAS HAPPENING RIGHT IN FRONT OF MY EYES, I'VE ONLY HAD THE CAR FOR A WEEK AND HAD AROUND 300 MILES ON IT

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THE INSIDE OF THE WINDSHIELD IS ICING OVER WITH FROST WHEN ITS COLD OUTSIDE

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WAS DRIVING ON HIGHWAY AND SMALL PIECE OF DEBRIS OR ROCK HIT THE FRONT WINDSHIELD CAUSING A CRACK. THIS CAR HAS DRIVEN ROUGHLY 4300 MILES. SEEMS AS THOUGH THE WINDSHIELD CRACKS TOO EASILY.

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SMALL ROCK HIT WINDSHIELD AND THE WINDSHIELD HAD A LARGE ROCK CHIP DUE TO THIS. SEEMED ODD TO HAVE SUCH A LARGE ROCK CHIP WITH THE SMALL SIZE OF ROCK THAT HIT.

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I PURCHASED THE CAR ON 12/26/2018. I HAVE TWO CHIPS IN THE WINDSHIELD, THE FIRST COMING LESS THAN THREE MONTHS (LESS THAN 6,000 MILES) AFTER PURCHASE AND THE LAST ONE ON 10/9/2019. BOTH OCCURRED WHILE DRIVING THE VEHICLE. THE FIRST, ON A 2 LANE STATE HIGHWAY (NJ-RT 70 W) TRAVELING ABOUT 55 MPH. THE SECOND WAS ON RT 22 NEAR LANCASTER, PA GOING ABOUT 35 MPH. THE FIRST ONE HAS BEEN REPAIRED. THE SECOND CHIP WILL BE REPAIRED THIS WEEK. BOTH TIMES I HEARD AN OBJECT (PROBABLY DEBRIS/STONE/ETC) STRIKE THE WINDSHIELD AND WITHIN A FEW MILES, NOTICED CHIPS IN THE WINDSHIELD THAT NEEDED PROFESSIONAL REPAIR. I'VE OWNED AT LEAST 7 CARS, AND HAVE NEVER HAD EXPERIENCES WHERE THE WINDSHIELD WOULD CHIP AS FREQUENTLY AS THIS CAR.

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HAD A CRACK DEVELOP IN FRONT OF THE DRIVER SEEMINGLY OUT OF NOWHERE. HAD SAFELITE AUTOGLASS COME OUT AND REPAIR IT AT $115 OUT OF POCKET.

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SMALL CHIPS AND CRACKS IN THE WINDSHIELD FROM TINY ROCKS HITTING IT WHILE DRIVING AROUND 35 MILES PER HOUR ON CITY STREETS AND 70 MILES PER HOUR ON HIGHWAYS. THESE CRACKS HAVE HAPPENED MULTIPLE TIMES FROM SMALL ROCKS AND DEBRIS.

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WHILE DRIVING AT APPROXIMATELY 65MPH ON THE 55 FREEWAY SOUTH, MY WINDSHIELD 'POPPED' AND DEVELOPED A CHIP, WHICH LOOKS AS THOUGH IT WAS HIT BY A ROCK, BUT IT WAS NOT. THE WINDSHIELD HAS ALSO DEVELOPED MYRIAD IMPERFECTIONS, WHICH APPEAR AS WATER SPOTS, BUT ARE NOT REMOVABLE. AT CERTAIN POINTS IN THE DAY, DEPENDING ON LIGHT, IT GETS DIFFICULT TO SEE THROUGH THE WINDSHIELD, EVEN IMMEDIATELY AFTER CLEANING IT.

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WINDSHIELD CRACKED FROM VERY TOP TO CENTER, NO PREVIOUS ROCK CHIPS OR OTHER DAMAGE.

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SMALL ROCK CHIPPED FRONT WINDSHIELD AND CAUSED A 4 INCH CRACK.

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I WAS DRIVING MY 2019 CROSSTREK ON THE HIGHWAY ON THE WAY TO WORK WHEN I HEARD A LOUD CRACKING NOISE, WHICH I REALIZED CAME FROM A DEEP CHIP THAT APPEARED ON THE LOWER WINDSHIELD. I ASSUMED A VEHICLE AHEAD MUST HAVE KICKED UP A ROCK, AS THERE WERE NO OBVIOUS VEHICLES OR OTHER OBJECTS THAT COULD HAVE FALLEN ON IT ANYWHERE NEARBY. I HAVE SINCE HAD THE CHIP FILLED AND AM KEEPING AN EYE OUT TO MAKE SURE IT DOESN'T APPEAR TO SPREAD ANY FURTHER.

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CRACKED WINDSHIELD

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FRONT WINDSHIELD NEAR DRIVERS SIDE BOTTOM PORTION DEFROSTER AREA (ALL THE WAY DOWN STARTING FROM BEHIND BLACK PLASTIC COVER) HAS DEVELOPED A 7 INCH CRACK ENDING FOR TIME BEING IN A FISH HOOK AT TOP OF CRACK. DEALER CLAIMS EXTREMELY SMALL PIN SIZE STRIKE POINT WAS CAUSE. ALSO ACKNOWLEDGED THAT SUBARU WINDSHIELDS WITH EYESIGHT CAMERA SYSTEM BEHIND GLASS ARE EXTREMELY THIN FOR EYESIGHT TO WORK PROPERLY. I WILL HAVE TO REPLACE GLASS AT MY EXPENSE. I'VE BEEN DRIVING FOR 50 YEARS AND HAVE NEVER SEEN A PIN SIZE IMPACT CAUSE THIS MUCH DAMAGE TO A WINDSHIELD. FAULTY MANUFACTURING PROCESS? ALSO CONTACTED SUBARU N. AMERICA AND THEY STATED THAT IF A STRIKE POINT WAS CAUSE THAT THEY WOULD NOT COVER REPLACEMENT.

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WINDSHIELD CRACKS EXTREMELY EASY! WAS ON THE FREEWAY THIS MORNING AND SOMETHING SMALL (I DIDN'T EVEN SEE ANYTHING) HIT THE WINDSHIELD, WASN'T EVEN A LOUD THUD, AND THE WINDSHIELD INSTANTLY SPLIT 6" I HAVE HAD PRIOR BIG ROCKS HIT OTHER VEHICLES, WITH LOUD THUDS, AND JUST GET TINY CHIP MARKS THAT WEREN'T EVEN FILLABLE WHEN I HAD THEM EXAMINED BY A BODY SHOP! THIS SOUNDED AS LIGHT AS A A BUG HITTING IT. IT SHOULD NOT HAVE SPLIT THAT EASILY. THIS WINDSHIELD IS EITHER THIN, OR MADE FROM SOME CHEAP MATERIAL? FOR A SUV RATED AS A OFF ROAD VEHICLE, THAT IS VERY DANGEROUS, AND THEY NEED TO DO SOMETHING ABOUT IT.

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WHILE DRIVING ON A WOODED TREE LINED STREET AT APPROX. 40MPH, THE RIGHT REAR PASSENGER WINDOW IMPLODED. THE GLASS SHATTERED AND FELL ONTO MY DAUGHTER WHO WAS IN HER CAR SEAT. GLASS PIECES DID CAUSE MINOR SCRATCH ON HER FOREARM. THERE WAS NO IMPACT TO THE WIDOW. MY DAUGHTER WAS JUST ROLLING IT UP AT THE TIME OF THE INCIDENT. WE TOOK VEHICLE TO DEALERSHIP AND WILL BE UNDER INVESTIGATION FOR THE NEXT 4-6 WEEKS. THE VEHICLE AT THE TIME OF INCIDENT, HAD APPROXIMATELY 200 MILES ON THE ODOMETER.

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A FEW DAYS AGO MY NEW SUBARU CROSSTREK DEVELOPED A SPONTANEOUS CRACK IN THE WINDSHIELD. THE CRACK STARTED AT THE DASHBOARD NEAR THE DEFROSTER AND EXTENDED UP ALMOST TO THE ROOF. I HAD IT REPAIRED BY SAFELIGHT WINDSHIELD SPECIALISTS WHO AGREED WITH ME THAT THERE WAS NO EVIDENCE OF A ROCK OR OTHER DAMAGE TO THE WINDSHIELD TO EXPLAIN THE CRACK. AFTER DOING SOME RESEARCH IT APPEARS THIS HAS BEEN A PROBLEM WITH OTHER SUBARU MODELS AND I THINK THEY SHOULD BE RECALL THESE CAR TO FIX THIS DANGEROUS PROBLEM. SEE BELOW. SUBARU OF AMERICA WAS HIT WITH A LAWSUIT LAST YEAR CLAIMING 2015-2016 SUBARU OUTBACK AND LEGACY MODEL'S WINDSHIELD WERE SPONTANEOUSLY BREAKING. LAW360 REPORTS THIS WEEK A FEDERAL JUDGE IN CALIFORNIA SAID THE DRIVERS HAVE STANDING AND ADEQUATELY PLED THAT SUBARU KNEW OF THE DEFECTS. U.S. DISTRICT JUDGE YVONNE GONZALEZ ROGERS SAID LUCIA LUONG, A CALIFORNIA WOMAN, WHO CLAIMS HER 2015 SUBARU OUTBACK DEVELOPED A CRACK THAT HAD 'SPONTANEOUSLY APPEARED' AT THE BASE OF THE WINDSHIELD, HAD SUFFICIENTLY ALLEGED CLAIMS ON BEHALF OF A PROPOSED CLASS OF CALIFORNIA DRIVERS UNDER A MIX OF STATE AND FEDERAL CONSUMER PROTECTION, UNFAIR COMPETITION AND WARRANTY LAWS. LUONG ISN'T THE ONLY OUTBACK OWNER THAT HAS HAD WINDSHIELD ISSUES WITH THE SUBARU OUTBACK. HER ATTORNEYS CITED THERE HAVE BEEN 'HUNDREDS OF THOUSANDS' OF COMPLAINTS TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) BY OTHER OUTBACK OWNERS REPORTING THEY ALSO HAVE HAD THEIR WINDSHIELDS SPONTANEOUSLY CRACK.

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I BOUGHT NEW 2019 SUBARU OUTBACK 3 WEEKS AGO AND I SEE A CRACK DEVELOPED FROM PASSENGER SIDE OF THE WINDSHIELD IN THE CENTER FOR NO REASON WHILE THE CAR WAS PARKED IN THE GARAGE FOR MORE THAN 36 HOURS.I DIDN'T EXPERIENCE ANYTHING HITTING THE WINDSHIELD, AND ITS SPREADING OVER 2 FT ACROSS THE WINDSHIELD. THE CAR HAS 1,300 MILES ON IT. THIS IS CLEARLY A DEFECTIVE WINDSHIELD.

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BOUGHT A BRAND NEW 2019 SUBARU CROSSTREK, A CRACK AT THE BOTTOM OF THE WINDSHIELD JUST APPEARED ONE MORNING AFTER WARMING IT UP IN 20 DEGREE WEATHER, IN MICHIGAN. CRACK STARTED IN THE WIPER HEATING ELEMENT AREA AND THE CRACK SPREAD ALL THE WAY TO THE TOP. NO ROCK CHIPS ARE PRESENT. THE CAR IS JUST OVER 3 MONTHS OLD, 1700 MILES. I READ ELSEWHERE THAT THE NEWER OUTBACKS HAD THE SAME ISSUES. DOES CROSSTREK HAVE THE SAME ISSUES? SUBARU WON'T COVER IT. TOTAL BS.

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