What 134 owners told NHTSA about the 2019 Ram 3500

The contact owns a 2019 Ram 3500. The contact stated that while driving approximately 55 MPH, a warning light for the exhaust system illuminated, and the vehicle stalled. The vehicle was pulled over to the side of the road, and the vehicle failed to restart. The vehicle was towed to an independent mechanic, where it was diagnosed, but the vehicle was not repaired. An unknown dealer was contacted and confirmed that the VIN was not under recall. The manufacturer was notified of the failure and confirmed that an unknown recall repair was previously completed on the vehicle. Upon investigating the failure online, the contact related the failure to NHTSA Action Number: EA23001(Fuel System, Diesel). The failure mileage was approximately 214,000. The VIN was not available.

NHTSA ODI 11723090

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); and would like to be removed from the recall distribution list. The local dealer was contacted. The manufacturer was contacted.

NHTSA ODI 11614283

The contact owns a 2019 RAM 3500 Big Horn. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer was contacted stated they was waiting for parts. The manufacturer was contacted several times and were unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms recall incomplete.

NHTSA ODI 11572945

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled and lost motive power. The contact stated that the failure had been reoccurring for a year. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

NHTSA ODI 11553808

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11545826

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that while driving at approximately 65 MPH, he depressed the accelerator pedal to change lanes, and the vehicle shuddered and almost stalled. The contact stated that the "check fuel filter" light was illuminated. The contact stated that the failure lasted for a few seconds then the vehicle resumed normal operation. The contact stated that the failure was intermittent but had started to occur at various speeds. The contact stated that "possible water in fuel" warning light had started to become illuminated. The contact drove the vehicle to a dealer where it was not diagnosed or repaired. The contact was advised by the dealer that the recall repair parts would take years. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000. Parts distribution disconnect.

NHTSA ODI 11507818

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

NHTSA ODI 11498211

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number 21V88000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11498270

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called three local dealers, who all confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11497223

The contact owns a 2019 Ram 3500. The contact received a notification for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11492915

The contact owns a 2019 Ram 3500. The contact stated that while driving at various speeds, the vehicle lost motive power and failed to accelerate. The fuel mileage had decreased. The fuel warning light was flashing on and off. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 21V880000 (Fuel System, Diesel). The manufacturer was notified of the failure, but no additional assistance was provided. The approximate failure mileage was 41,000.

NHTSA ODI 11492303

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11491916

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.

NHTSA ODI 11491980

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11490114

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11489858

The contact owns a 2019 Ram 3500. The contact received notification NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the parts to do the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs as the recall notice was received a year ago. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and confirmed that the parts were not available. The contact had not experienced a failure. VIN tool confirms part are available.

NHTSA ODI 11488993

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11487855

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11485451

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11476143

The contact owns a 2019 RAM 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated on February/2022 while her son was driving 40 mph and towing a trailer, the vehicle began to decelerate the speed independently but failed to accelerate while depressing the accelerator pedal. The contact stated the check engine warning light was illuminated and the driver could smell fuel fumes inside the cab and the truck wouldn’t go pass 55 mph. . The contact stated another vehicle rear-ended the vehicle. The driver sustain back and neck injuries and the front passenger had back and right shoulder pains. Both sought medical attention at a near hospital. The contact stated the driver of the other vehicle also sustained a fractured clavicle and sought medical attention. A police report was filed. The vehicle was not drivable. The police had the vehicle towed to the impound lot. The vehicle was towed to a local dealer: Viva Dodge Chrysler Jeep Ram (8434 Gateway Blvd E, El Paso, TX 79907: (915) 834-6300) and was informed the fuel injection was leaking fuel. The vehicle was repaired. The trailer was a total loss. The manufacturer had been informed of the failure. The failure mileage was approximately 105,000. Parts distribution disconnect.

NHTSA ODI 11469593

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11468208

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11462653

The contact owns a 2019 RAM 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

NHTSA ODI 11454739

The contact owns a 2019 RAM 3500. The contact stated while driving 40 MPH and attempting to accelerate, the vehicle stalled without warning. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the high-pressure fuel pump, fuel rail, fuel filters, DEF, injectors, and internal gasoline tank pump needed to be replaced. The vehicle was not repaired due to parts not being available. The VIN was included in NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part was not yet available. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11453406

The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and 21V398000 (Wheels) however, the part to do the recall repairs was unavailable. The local dealer was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was invalid.

NHTSA ODI 11452190