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What 9 owners told NHTSA about the 2019 Mercedes-benz Sprinter 4500

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (9)Crash / fire / injury (2)Driver assistance (3)Electrical system (3)Speed control (2)Transmission & drivetrain (2)Backup camera & sensors (1)Body & structure (1)Equipment (1)Lane Departure (1)Steering (1)

2 of 9 complaints match · crash/fire/injury only · clear filters

May 19, 2025Body & structureFire

I was driving and the vehicle began to smoke through the air conditioning vent and within 30 seconds flames of fire entered the vehicle and the vehicle was completely burned. I never received any recall regarding that malfunction and never saw any signal that this would happen. I almost caught in fire due to the imminent flames. That's was my vehicle for work and I lost everything, materials, tools, merchandise and everything. I am struggling financially due to this situation. I tried to open the side door to take my belongings but it was locked. There's were not any previous symbols or indicators of the malfunction.

NHTSA ODI 11661916

Mar 25, 2021Transmission & drivetrainCrash

ROLLAWAY FROM PARK. VEHICLE ROLLED FORWARD AND COLLISION AT RIGHT FRONT.

NHTSA ODI 11404894

Working with the data? Download all 9 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2019 Mercedes-benz Sprinter 4500 verdict →