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What 67 owners told NHTSA about the 2019 Mercedes-benz Sprinter 2500 Crew Van

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (67)Crash / fire / injury (14)Steering (15)Transmission & drivetrain (14)Brakes (8)Electrical system (8)Engine (5)Driver assistance (4)Speed control (4)Visibility & wipers (4)Electronic Stability Control (esc) (3)Seat belts (3)

2 of 67 complaints match · Engine · crash/fire/injury only · clear filters

Mar 18, 2026EngineFire

My 2019 Mercedes-Benz Sprinter 170 High Roof caught fire suddenly and without warning. The vehicle was in its original condition and had not been modified in any way. The fire escalated quickly and resulted in a total loss. The cause of the fire is unknown. This incident raises serious safety concerns.

NHTSA ODI 11725258

Jun 22, 2021EngineFuel systemFire

Smoke was seen coming from the a/c vents inside the vehicle. Soon after, a small fire was seen coming from the passenger side engine hood vent. The fire spread to the rest of the van by the time the fire department arrived.

NHTSA ODI 11421845

Working with the data? Download all 67 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2019 Mercedes-benz Sprinter 2500 Crew Van verdict →