Home · 2019 Mercedes-benz Sprinter 1500 12 Passenger · Complaints

What 8 owners told NHTSA about the 2019 Mercedes-benz Sprinter 1500 12 Passenger

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (8)Crash / fire / injury (1)Steering (3)Airbags (1)Body & structure (1)Electrical system (1)Electronic Stability Control (esc) (1)Transmission & drivetrain (1)

1 of 8 complaints match · Transmission & drivetrain · crash/fire/injury only · clear filters

Jan 10, 2020Transmission & drivetrainCrash

WHEN I WAS PARKED ON A CITY STREET I ACCIDENTALLY BUMPED THE GEAR SHIFT LEVER IN MY 2019 SPRINTER AFTER PRESSING THE IGNITION BUTTON THAT IS DIRECTLY IN FRONT OF THE LEVER. THIS PUT IT INTO NEUTRAL WITHOUT ME KNOWING, WITHOUT A BEEP OR ANY SIGNAL THAT IT WAS NOT IN PARK ANY LONGER. I ENDED UP ROLLING THE VEHICLE BACKWARDS INTO ANOTHER PARKED CAR WHEN I LET MY FOOT OFF THE BRAKE. THIS IS INCREDIBLY DANGEROUS AND SHOULD BE REVIEWED. BODY DAMAGE WAS CAUSED ON BOTH VEHICLES, AND SINCE THE INCIDENT I HAVE DONE RESEARCH ON THE LEVER DESIGN WHICH SEEMS TO BE UNIQUE TO MERCEDES WHICH HAS CAUSED DEATHS IN NEW YORK. JAKE FISHER, THE DIRECTOR OF AUTO TESTING AT CONSUMER REPORTS WAS CONNECTED TO THE ACCIDENT AND HAS A LOT OF INFORMATION ABOUT THE INEFFICIENCY AND SAFETY OF THE DESIGN. HTTPS://WWW.NYDAILYNEWS.COM/NEW-YORK/DONOHUE-SUV-GEARSHIFT-DESIGN-EYED-METRO-NORTH-TRAGEDY-ARTICLE-1.2125193

NHTSA ODI 11298470

Working with the data? Download all 8 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2019 Mercedes-benz Sprinter 1500 12 Passenger verdict →