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What 32 owners told NHTSA about the 2019 Mercedes-benz Gle-class Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (32)Crash / fire / injury (4)Body & structure (10)Fuel system (4)Transmission & drivetrain (4)Speed control (3)Electrical system (2)Lights (2)Seat belts (2)Steering (2)Wheels (2)Communication (1)

4 of 32 complaints match · crash/fire/injury only · clear filters

Aug 1, 2024Body & structureFire

Car caught fire in the engine compartment and was extinguished by the fire department

NHTSA ODI 11605879

Jul 31, 2023Transmission & drivetrainCrash1 injury

The contact owns a 2019 Mercedes-Benz GLE. The contact stated while driving at 30 MPH when the contact struck a pothole the contact felt the vehicle jumps and moves side to side without any warning. The vehicle was taken dealer for diagnosis but no failure was found. On another occasion, while driving 30 MPH and the failure reoccurred causing the contact to lose control of the vehicle and drive into a ditch causing major damages to the vehicle. The air bags deploy. A police report was filed. The contact suffered injuries to the right shoulder but did not seek medical attention. The vehicle was deemed totally loss. The manufacturer was contacted but did not provide any assistance. The failure mileage was 16,000.

NHTSA ODI 11535463

Aug 8, 20221 injury

I was driving down a road going 55mph. I heard a loud bang like a gunshot. I looked up and my sunroof exploded. The glass was coming in the car. I have glass slivers cuts to my hand, legs and arm.

NHTSA ODI 11478087

May 26, 2020SteeringWheelsElectronic Stability Control (esc)Crash

I WAS TRAVELING EAST ON INTERSTATE 70 TRAVELING APPROXIMATELY 60 MPH WHEN THE VEHICLE BEGAN TO HYDROPLANE SEVERELY. I LOST CONTROL OF THE VEHICLE AND SLAMMED INTO THE CONCRETE DIVIDER. THERE WERE OTHER VEHICLES TRAVELING ALONG THE SAME HIGHWAY WITHOUT ANY CONTROL PROBLEM. THIS CONTROL PROBLEM DURING RAIN HAS BEEN AN ISSUE WITH THIS VEHICLE SINCE I'VE HAD IT. IT HAS NEVER FELT SAFE WHILE DRIVING IN THE RAIN. I'VE FOUND OTHER GLE 43 AMG OWNERS REPORTING THE EXACT SAME PROBLEM WHILE DRIVING IN THE RAIN. *TR

NHTSA ODI 11326038

Working with the data? Download all 32 complaints as CSV · fetched from NHTSA July 25, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2019 Mercedes-benz Gle-class Hybrid verdict →