What 95 owners told NHTSA about the 2019 Lincoln Nautilus Fhev Hev

THE DASHBOARD WOULD NOT LIGHT UP WHEN THE VEHICLE WAS STARTED. STOPPED AND STARTED 3 TIMES ON THE 2 HOUR TRIP, STILL NOT WORKING. THE NEXT DAY, STARTED VEHICLE TO TAKE TO DEALERSHIP, DASH BEGAN TO WORK?? THERE IS A RECALL FOR THIS PROBLEM BUT MY VIN IS NOT INCLUDED?? TRIP BEGAN ON A CITY STREET, WENT TO HIGHWAY TRAVEL AND BACK TO CITY STREET.

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I AM WRITING YOU BECAUSE OF MY CONCERN WITH THE 2019 LINCOLN NAUTILUS SUV. I HAVE LEASED THIS CAR FROM LANDMARK LINCOLN IN ENGLEWOOD, COLORADO. I HAD A FRIGHTENING EXPERIENCE ON FRIDAY NIGHT, DECEMBER 20, 2019. I WAS DRIVING SLOWLY THROUGH A PARKING LOT IN A COMMERCIAL AREA WHEN MY CAR WENT DEAD. NO LIGHTS, NO POWER ' EVERYTHING INSIDE AND OUTSIDE THE CAR WAS DARK. I WAS BLOCKING CARS PARKED PERPENDICULAR TO WHERE I WAS STUCK. THEY COULDN'T GET OUT AS I WAS IN THEIR WAY. OF GREATEST CONCERN WAS THAT I WAS LEFT 'IN HARM'S WAY' WITH A COMPLETELY DEAD CAR AND NO WAY TO MOVE IT TO A SAFE AREA. WE COULD NOT PUSH THE CAR BECAUSE IT WAS LOCKED IN GEAR AND NOT IN NEUTRAL. LUCKY FOR ME I WAS IN A PARKING LOT. IF THIS HAD HAPPENED ON A HIGHWAY WITH SPEEDS OF 55 MPH, I COULD HAVE BEEN KILLED AND MY CAR RUINED BY SOMEONE CRASHING INTO ME. IT WAS DARK AND I WOULD HAVE NO PROTECTION FOR ME AND MY CAR IF SOMEONE INADVERTENTLY SLAMMED INTO ME, NOT SEEING ME OR MY VEHICLE. THERE NEEDS TO BE SOME TYPE OF EMERGENCY LIGHTS OR ANOTHER WAY TO PREVENT THIS POTENTIAL DEATH TRAP HAPPENING TO SOMEONE ELSE. PLEASE WORK WITH LINCOLN AND OTHER MANUFACTURERS TO INSURE BETTER SAFETY FOR CONSUMERS.

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WHILE DRIVING THE 2019 LINCOLN NAUTILUS ON A 4 LANE HIGHWAY WITH ADAPTIVE CRUISE CONTROL AND LANE CENTERING ON, THE CAR ALL OF A SUDDEN TURNED INTO THE NEXT LANE. IT DOES THIS BOTH TO THE RIGHT AND THE LEFT. I WAS ON THE PHONE WITH BOTH MY MOTHER AND THE LINCOLN SERVICE MANAGER ON SEPARATE INCIDENTS WHEN IT OCCURRED. ALSO, I TOOK IT ON A TEST DRIVE WITH THE LEAD MECHANIC AND IT DID THE SAME THING TO HIM TO THE RIGHT, RIGHT WHERE OUR VETERINARIAN OFFICE IS LOCATED. CENTER LINE WAS STILL THERE. AFTER THEY HAD THE CAR FOR A FEW DAYS, AND A CONVERSATION WITH THE GENERAL MANAGER, THEY DETERMINED THAT IT WAS WORKING AS DESIGNED, THEY CHECKED OTHER NON-NAUTULIS VEHICLES AND FOUND THE SAME THING. THEY TOLD ME THAT IT WOULD NOT HAPPEN ON AN INTERSTATE. I WAS SHOCKED. THERE IS NO DIFFERENCE BETWEEN A 4 LANE HIGHWAY AND AN INTERSTATE. I AM A RETIRED NAVY OPERATIONAL TEST PILOT, AND WE WOULD NEVER ALLOW THIS TO BE GIVEN TO THE FLEET OPERATORS. I CHECKED THE OPERATORS MANUAL ON PAGE 239. HERE IS WHAT IT SAYS: THE SYSTEM MAY NOT CORRECTLY OPERATE IN ANY OF THE FOLLOWING CONDITIONS: ' YOUR VEHICLE IS NOT CENTERED IN THE LANE. ' THE LANE IS TOO NARROW OR WIDE. ' THE SYSTEM DOES NOT DETECT AT LEAST ONE LANE MARKING OR WHEN LANES MERGE OR SPLIT. ' YOU SWITCH THE DIRECTION INDICATOR ON. ' LIMITED STEERING TORQUE INPUT IS APPLIED. ' AREAS UNDER CONSTRUCTION OR NEW INFRASTRUCTURE. ' WHEN MODIFICATIONS TO THE STEERING SYSTEM HAVE BEEN MADE. ' WHEN USING A SPARE TIRE. NOTE CONDITION ABOVE: ' THE SYSTEM DOES NOT DETECT AT LEAST ONE LANE MARKING OR WHEN LANES MERGE OR SPLIT AT THE TIME OF THE INCIDENTS THERE WERE TURN LANES ON EACH SIDE OF THE CAR WITH SMALL OPENINGS TO MOVE INTO THE TURN LANE. THE CENTER LANE MARKINGS WERE ALWAYS THERE.

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2019 LINCOLN NAUTILUS. CONSUMER WRITES IN REGARDS TO HEATED STEERING WHEELS. CONSUMER STATED THAT STEERING GETS SO HOT THAT YOU CANNOT HOLD STEERING WHEEL. *LD *JS

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MY CAR HAD BEEN IN TWICE FOR REPAIR AND COMPUTER SOFTWARE UPDATE. I WAS ROUNDING A CORNER AND THE ENGINE SHIFTED INTO NEUTRAL, STOPPING THE CAR. THE PRECOLLISION AID WAS DISABLED. LUCKILY NO ONE WAS BEHIND ME OR THEY WOULD HAVE PLOWED INTO MY CAR.

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UNABLE TO PUT GAS IN THE TANK MORE THAN 1/2 A GALLON AT A TIME. FUEL STATION PUMP SHUTS OFF AS IF THE TANK IS FULL. THIS HAS HAPPENED ON MORE THAN 1 FILL UP.

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TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. WHILE AT A RED LIGHT, THE VEHICLE STALLED AND SHUT OFF COMPLETELY WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITHOUT INCIDENT. THE CONTACT STATED THAT THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE CONTACT TOOK THE VEHICLE TO AL PACKER FORD WEST PALM BEACH (1530 N MILITARY TRL, WEST PALM BEACH, FL 33409, (561) 689-6550) WHERE THE CONTACT WAS INFORMED THAT THE DEALER WAS WAITING FOR A PART TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE HAD BEEN IN THE DEALER'S POSSESSION FOR CLOSE TO A MONTH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT A MANAGER WOULD CALL BACK. THE CONTACT HAD NOT HEARD BACK FROM A MANAGER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000.

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I REPORTED A SIMILAR PROBLEM A FEW WEEKS AGO; AS I DRIVE I GET ALERTS OF SAFETY FEATURES NOT BEING AVAILABLE AND A POWERTRAIN MALFUNCTION. WHILE DRIVING THIS AFTERNOON SPEED LESS THAN 15 MPH, I GOT THE SAME ALERTS, BUT WERE FOLLOWED BY A COMPLETE LOSS OF DISPLAYS. THE RADIO SHOWED A "VEHICLE NETWORK COMMUNICATION ERROR" AND I COULD STILL SEE THE PRNDS, BUT I LOST ALL OTHER CONTROLS: SPEEDOMETER, ODOMETER, TACHOMETER, TURN SIGNALS, AND DOOR CONTROLS. ADDITIONALLY, WHEN I PULLED OVER TO A SAFE LOCATION, I ATTEMPTED TO PUT MY VEHICLE IN PARK BUT ONLY THE EMERGENCY BRAKE ENABLED. I HAVE VIDEOS OF BOTH AND HAVE ATTEMPTED TO UPLOAD.

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WHILE STOPPED AT A DRIVE THRU TODAY THE CAR STARTED GIVING OFF MULTIPLE WARNINGS OF SAFETY FAILURES--BLIND SPOT MONITORING, CAMERA, LANE KEEP, HILL ASSIST, AND AUTO HOLD. THE FINAL WARNING WAS A POWERTRAIN MALFUNCTION. I WAS ABLE TO DRIVE A QUICK TWO MINUTE TRIP HOME AND HAD THE VEHICLE TOWED TO THE DEALERSHIP.

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I HAVE CAR IN REVERSE , AFTER BACKING UP I PUT IT IN DRIVE AN FEEL AND HEAR A BIG CLUNK NOISE

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MY '19 NAUTILUS IS EQUIPPED WITH THE 2.7 LITER ENGINE. WHEN ACCELERATING HARD TO MERGE ONTO THE FREEWAY OR PASSING ANOTHER MOTOR VEHICLE. THERE'S A STRONG ODOR OF VEHICLE EXHAUST. THE ROTTEN EGG SMELL TAKES OVER THE INTERIOR OF THE VEHICLE FORCING YOU TO PUT DOWN ALL THE WINDOWS TO REMOVE IT.

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TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. UPON STARTING THE VEHICLE, THE INSTRUMENT PANEL WENT COMPLETELY BLANK AND FAILED TO FUNCTION. THE CONTACT DROVE TO STIVERS FORD LINCOLN (4000 EASTERN BLVD, MONTGOMERY, AL 36116, 334-613-5000) WHERE THEY INFORMED THE MANUFACTURER OF THE FAILURE. THE MANUFACTURER REPLIED THAT THEY WERE UNAWARE OF THE DEFECT. THE VEHICLE WAS RETURNED TO THE CONTACT UNREPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V076000 (ELECTRICAL SYSTEM); HOWEVER, THE DEALER STATED THAT THE VIN WAS NOT INCLUDED. THE DEALER OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,500.

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TRANSMISSION JERKS DURING AUTOMATIC SHIFTING AND AT SLOW SPEEDS ACCELERATES FORWARD. DEALER SAYS FORD IS AWARE AND THEY CAN'T REPAIR. OCCURS WHEN VEHICLE IS IN MOTION. HAPPENS EVERY TIME I DRIVE.

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WITH LESS THAN 700 MILES ON THE NEW CAR, MY INSTRUMENT CLUSTER WENT BLACK. I TOOK IT TO THE SELLING DEALER WHO KEPT IT FOR SEVERAL DAYS AND SAID THEY COULDN'T REPLICATE THE ISSUE. I WAS INFORMED WHEN THEY RETURNED MY CAR THAT WHEN THEY FIRST STARTED THE CAR MY ISSUE WAS NOT THERE. WE RECEIVED SEVERAL TEXT MESSAGE WARNING FROM LINCOLN. PHOTO ATTACHED.

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PURCHASED CAR MARCH 23. ON MARCH 31, STOPPED TO GET GAS, WHEN RESTARTED THE CAR, THE INSTRUMENT PANEL WAS BLACK. DID NOT COME BACK UP UNTIL NEXT DAY. THIS HAS REPEATED ON MAY 15TH, MAY 29TH, JUNE 26TH AND AUG 3RD. NAVIGATION SCREEN HAS FROZEN TWICE, APRIL 16TH AND AUG 2ND. I HAVE HAD IT INTO THE DEALER EACH TIME, KEPT IT FOR NEARLY 2 WEEKS AFTER THE JUNE 26TH EVENT AND HAVE YET TO DUPLICATE THE PROBLEM OR IDENTIFY IT. PROBLEMS PRESENT WHEN STARTING THE CARD, AND DISAPPEAR AFTER THE CAR HAS BEEN TURNED OFF BUT ONLY AFTER A PERIOD OF TIME (MEANING IF I TURN IT OFF AND ON IMMEDIATELY, IT DOES NOT FIX THE ISSUE).

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ON MULTIPLE OCCASIONS THE HILL START ASSIST AND FORWARD COLLISION WARNING BOTH FAILED AT THE SAME TIME. FOLLOWING THAT, WHEN RESTARTING THE VEHICLE, THE INSTRUMENT CONTROL PANEL FAILS TO ILLUMINATE. THIS DISABLES THE VIEW OF ANY OF THE CONTROL PANEL NOTIFICATIONS, ALONG WITH THE SPEEDOMETER. WHILE THE INSTRUMENT CONTROL PANEL IS DISABLED, THE SUPPLEMENTAL RESTRAINT FAILURE NOTIFICATION APPEARS SEVERAL TIMES. RESTARTING THE VEHICLE DOES NOT SEEM TO REMEDY THE PROBLEM, IT TYPICALLY TAKES 24 HOURS BEFORE THE FUNCTION RETURNS.

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19C03 RECALL WAS PERFORMED ON 4/22/19 AND THE INSTRUMENT PANEL HAS GONE BLANK 7 TIMES OVER THE PAST 30 DAYS AND HAS BEEN IN THE LOCAL DEALERSHIP FOR A TOTAL OF 3 TIMES. I AM TOLD THAT THEY DO NOT HAVE A FIX. SOMETIMES THE SCREEN IS BLANK ON START UP AND SOMETIMES IT GOES BLANK WHILE DRIVING. IN EVERY CASE AFTER ABOUT 20 MINUTES THE SCREEN WILL BEGIN TO OPERATE CORRECTLY. THERE IS NO PATTERN AS TO WHEN THIS ISSUE WILL OCCUR SO IT HAS BEEN IMPOSSIBLE TO GET IT TO THE DEALERSHIP WHEN IT IS BLANK. THIS HAPPENED ON MAY 1,6,7,15,17,19,AND 21.THIS IS A SERIOUS SAFETY ISSUE. HOPEFULLY LINCOLN WILL HAVE THIS ISSUE RESOLVED SOON.

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STARTED CAR AND INSTRUMENT PANEL WAS BLACKED OUT. RESTATING CAR DID NOT CORRECT IT SO HAD NO VISIBILITY TO ANYTHING FROM THE INSTRUMENT PANEL DISPLAY.

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I WAS DRIVING ON 3/22/19 AT A SPEED OF 55. I HAD BEEN DRIVING FOR APROX 30 MIN WHEN MY ENTIRE INSTRUMENT PANEL WENT DARK. IT STAYED DARK FOR 2 MIN AND THEN CAME BACK ON AND KIND OF RE-BOOTED ITSELF.

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HEADLIGHTS. THE HEADLIGHTS DURING THE NIGHT WHEN IN AUTO MODE WILL FLASH THE HIGH BEAMS WITHOUT INDICATION ON THE DASH. THE FLASHING LIGHTS CAUSE DISTRACTIONS ON THE ROADS WHILE DRIVING, BLINDING ONCOMING TRAFFIC AND SIGNALING OTHER DRIVERS. THE VEHICLE DOES HAVE AUTO HIGH BEAM FEATURE BUT THE HEADLIGHTS ARE FLASHING WHEN TRAFFIC IS PRESENT IN WELL LIT AREAS. THIS IS A MAJOR SAFETY CONCERN AND HAS BEEN ADDRESS WITH LINCOLN WHO HAS FAILED TO ADDRESS THE ISSUE. VEHICLE LIGHTING IS A HUGE SAFETY ISSUE AND HAS THE POTENTIAL TO CAUSE A DEADLY ACCIDENT ON THE ROADS. IN INCLEMENT WEATHER CONDITIONS SUCH AS "FOG" COULD BLIND THE DRIVER OR OTHER DRIVERS AND CAUSE A CRASH. THERE HAS BEEN OTHER LINCOLN NAUTILUS BROUGHT IN FOR THE SAME ISSUES AND WE ARE BEING TOLD THAT IT IS OUR VISION AND NOT THE VEHICLE. I HAVE A RECORDING OF THE VEHICLE IN MOTION AT HIGHWAY SPEEDS FLASHING THE HIGH BEAM LIGHTS IN WELL LIT CONDITIONS WITH TRAFFIC. THIS WAS NOTICED WHEN THE VEHICLE ONLY HAD LESS THAN 1K MILES ON IT AND CONTINUES TO DO SO. I WAS ALSO FLAGGED BY POLICE FOR FLASHING LIGHTS AND LINCOLN TOLD ME THAT IF IT HAPPENS AGAIN TO LET THE OFFICER KNOW THAT I HAD IT SERVICED. IF I CAUSE AN ACCIDENT I WILL FILE A LAWSUIT AGAINST FORD MOTOR COMPANY AND/OR LINCOLN MOTOR COMPANY.

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