What 108 owners told NHTSA about the 2019 Lincoln Mkc

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while the vehicle was parked at a gas station the vehicle caught on fire. The dealer was made aware of the issue. The manufacturer was made aware of the issue. Parts distribution disconnect.

NHTSA ODI 11538004

WHILE DRIVING MY VEHICLE ON A HIGHWAY, SMOKE STARTED TO COME FROM THE HOOD. THIS IS APPROXIMATELY 10-15 MINUTES AFTER I HAD BEEN DRIVING THE VEHICLE. THE SMOKE BECAME WORSE AND LUCKILY I WAS ABLE TO PULL OVER TO TURN THE VEHICLE OFF. THE SMOKE CONTINUED TO INTENSIFY AND STARTED TO COME THROUGH THE VENTS. I EXITED THE VEHICLE AND SAW FIRE UNDERNEATH THE THE CAR. NOT TOO LONG AFTER THE ENTIRE HOOD OF THE VEHICLE WAS ENGULFED IN FLAMES, WHICH CAUSE THE WINDSHIELD TO BUST. THE FIRE DEPARTMENT WAS CALLED AND WAS ABLE TO PUT THE FIRE OUT. THE FIRE REPORT (XXX)DEEMED THIS AS ACCIDENTAL AND BELIEVE A MECHANICAL FIRE.*DT ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB*JB

NHTSA ODI 11298516

VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING ON THE HIGHWAY. THE ERROR MESSAGE "THE VEHICLE HAS SHUT DOWN" APPEAREDIN ON THE DASHBOARD. HAD THERE BEEN A TRANSPORT TRAILER BEHIND US, WE COULD HAVE BEEN KILLED. FORD CUSTOMER SERVICE IS DOING NOTHING FOR US. VERY DISAPPOINTING AS MY MOTHER NOW HAS TO DRIVE A VEHICLE THAT SHE IS AFRAID TO DRIVE. THIS CAR IS UNSAFE!

NHTSA ODI 11271696