What 33 owners told NHTSA about the 2019 Lexus ES 350

Which component or system experienced a failure or malfunction, and is it available for inspection upon request? The Pre-collagen system and emergency braking system failed. These components are available for inspection upon request at the dealership where the car has been undergoing manufacturer inspection since June 8th, 2023. How was safety compromised for you or others? While driving on the highway, the vehicle experienced Unintended Braking, causing it to swerve and spin across three lanes before crashing into the median, putting both my safety and the safety of others at risk. Has the issue been verified or confirmed by a dealer or an independent service center? The vehicle has been at the dealership for manufacturer inspection for 8 weeks, but there has been no response regarding the inspection results, thus the issue has not been confirmed yet. Has the vehicle or component undergone inspection by the manufacturer, police, insurance representatives, or other parties? Yes, the manufacturer has conducted an inspection of the vehicle. Were there any warning signs, messages, or symptoms of the problem before the failure, and when did they first manifest? No, there were no prior warning lamps, messages, or indications of any malfunction in the system before the accident. The issue first occurred at the time of the accident.

NHTSA ODI 11536140

I was attempting to stop at an intersection. I pressed the brake pedal and an error message came up on the info screen and the car failed to stop. I ended up crashing into the rear of the vehicle in front of me.

NHTSA ODI 11484664

TL* THE CONTACT OWNS A 2019 LEXUS ES. WHILE PULLING INTO A PARKING SPOT, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL AND IT TRAVELED TO THE FLOORBOARD. THE VEHICLE CRASHED INTO THE SIDE OF A BUILDING. THE VEHICLE CONTINUED TO COAST FORWARD DESPITE PUMPING THE BRAKE PEDAL. THE CONTACT PLACED THE VEHICLE IN REVERSE TO MOVE THE VEHICLE FROM THE SIDE OF THE BUILDING. AFTERWARDS, THE CONTACT QUICKLY SHIFTED THE GEAR INTO PARK AND TURNED OFF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RECEIVED BRUISES ON TO THE CHEST. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE IT WAS DIAGNOSED THAT THE PARKING BRAKE ASSIST FAILED AND NEEDED TO BE REPLACED. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 19V544000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER:[XXX]. THE DEALER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 3,636. *PM CONSUMER STATED SHE SAW WARNING LIGHTS FOR BRAKING SYSTEM THE NIGHT OF THE CRASH. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11258618