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What 136 owners told NHTSA about the 2019 Kia Soul EV

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (136)Crash / fire / injury (21)Engine (86)Fuel system (15)Airbags (14)Electrical system (14)Brakes (9)Transmission & drivetrain (7)Seat belts (6)Engine & cooling (5)Lights (5)Steering (5)

1 of 136 complaints match · Engine & cooling · crash/fire/injury only · clear filters

Jun 10, 2025Engine & coolingFire

The contact owned a 2019 Kia Soul. The contact stated that while his daughter was driving at 50 MPH, the brakes failed to operate upon depression as heavy, black smoke began to emit from the under the hood of the vehicle. The contact's daughter managed to pull off to the shoulder of the highway as all occupants quickly exited the vehicle. The vehicle quickly became engulfed in flames as police arrived immediately on the scene. The fire department also arrived on the scene and extinguished the fire. No injuries were reported. A police report was filed but when the contact called for a copy, he was informed that the report was not yet produced. The vehicle was towed to an independent tow yard were the vehicle was deemed a total loss. The contact went to view the vehicle and linked the failure the engine's connecting rod which he saw hanging from what remained of the engine. The manufacturer was notified of the failure but offered no assistance. The vehicle was destroyed. The failure mileage was approximately 65,000.

NHTSA ODI 11666014

Working with the data? Download all 136 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2019 Kia Soul EV verdict →