What 721 owners told NHTSA about the 2019 Jeep Wrangler 2-door

THIS ENTERPRISE RENT A CAR OWNED JEEP HAS UNDER 14,000 MILES ON THE ODOMETER. AT HIGHWAY SPEED ABOVE ABOUT 70 MPH, A SMALL BUMP OR TRIGGER SUCH AS AN OVERPASS EXPANSION JOINT, INITIATES VIOLENT SHAKING AND BOUNCING OF THE FRONT END. THE SHAKING DOES NOT DISSIPATE UNTIL THE VEHICLE IS SLOWED TO ABOUT 30 MPH. THIS PROBLEM IS EASILY REPEATABLE. HIGHWAY SPEED + LITTLE TRIGGER YIELDS VIOLENT SHAKING. THE SHAKING IS SO STRONG THAT 2 HANDS ON THE WHEEL ARE NEEDED TO KEEP THE VEHICLE FROM CAREENING OUT OF CONTROL.

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STEERING HAS ABOUT A 2 INCH DEAD SPOT IN THE MIDDLE WHERE WHEN YOU TURN THE WHEEL AND THE STEERING DOES NOT RESPOND. IT ALSO HAS A "WANDERING" OVER THE ROAD THAT GETS AMPLIFIED WITH THE DEAD SPOT. YOU WIND UP CONSTANTLY DOING SMALL STEERING CORRECTIONS TO COMPENSATE AND IT GETS TIRING TO DO SO. FEEL LIKE YOU ARE WANDERING IN YOUR LANE EVEN THOUGH YOU ARE ON A STRAIGHT ROAD. BEEN TO THE DEALERSHIP 3 TIMES FOR THIS AND STILL NO FIX. THEY'VE REPLACED THE STEERING GEAR BOX AND THE DAMPER (PER FCA RECALL). THE FIRST 2 TRIPS TO THE DEALER YIELDED THEM BASICALLY BLOWING ME OFF ANS STATED IT DRIVES AS DESIGNED. THAT'S NOT CORRECT, IT DOES NOT DRIVE CORRECTLY.

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PLAY IN STEERING WHEEL OF 0.75 INCH TO EACH SIDE. JEEP TRIED TO FIX ISSUE BY INSTALLING AN UPGRADED TRACK BAR, STEERING DAMPER AND INTERMEDIATE STEERING COLUMN SHAFT. ISSUE IMPROVED TO 0.75 INCHES OF PLAY TO EACH SIDE FROM ABOUT 1 INCH TO EACH SIDE. STEERING PLAY MAINLY NOTICABLE AT HIGHWAY SPEEDS OVER 60 MPH. CONSTANT CORRECTION IS REQUIRED TO STAY IN LANE. ISSUE IS REALLY SIGNIFICANT ON WINDY DAYS SINCE OVER CORRECTION IS LIKELY. I HAD A SITUATION PASSING TWO TRUCKS IN THE MIDDLE LANE AND I COULD HARDLY MANAGE THE TURBULENCE AND NOT HITTING ONE OF THE TRUCKS. MY DAUGHTER IS NOT DRIVING THE THE WRANGLER SINCE SHE FEELS NOT SAVE. MY WIFE AND I GETTING TIRED DRIVING REALLY QUICKLY. JEEP HAS NO SOLUTION AND THE DEALER SAYS THAT THERE IS NO FIX. IF I MOVE THE STEERING WHEEL BY .75 INCHES THE STEERING COLUMN TURNS , THE LINK TO THE STEERING GEARBOX TURNS BUT THE OUTPUT ARM OF THE STEERING GEARBOX IS NOT MOVING.

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HARD TO CONTROL AT FREEWAY SPEED. WORRIED ABOUT WELDS ON MINE. DRIVE WITH KIDS ALL THE TIME.*DT *AS

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THE FRONT WHEELS SHIMMY AT FREEWAY SPEEDS WHEN HITTING A SLIGHT UNEVEN SEAM OR JOINT IN THE ROAD BED, THE DEALER PUT A DAMPENER ON BUT THE ISSUE IS STILL THERE, JUST NOT AS PRONOUNCED. THE DRIVE TRAIN / TRANSMISSION / DIFFERENTIAL HAS "LOCKED UP" VIOLENTLY STOPPING THE JEEP, THIS HAS HAPPENED TWICE SO FAR BUT I HAVE ONLY HAD IT FOR A FEW MONTHS. BOTH TIMES I WAS MOVING SLOWLY FORWARD IN DRIVE JUST LEAVING A PARKING SPACE ON THE SIDE OF THE STREET. I PUT IT IN PARK, THEN BACK IN DRIVE AND IT MOVED NORMALLY. IT SOUNDS LIKE METAL ON METAL WHEN IT HAPPENS AND IS VERY SUDDEN!

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LOOSE STEERING. THIS HAS BEEN IMPROVED BY REPLACEMENT OF FACTORY STEERING DAMPENER WITH HEAVY-DUTY DAMPENER ASSEMBLY, BUT THE STEERING IS STILL NOT AS FIRM AS OTHER VEHICLES.THIS IS MOST NOTICEABLE AT HIGHWAY SPEEDS IN A CROSSWIND ENVIRONMENT.

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STEERING WANDERS ESPECIALLY AT 50+ MPH. HARD TO MAINTAIN JEEP IN A STRAIGHT LINE IN LANE. OVER CORRECTING STEERING, DOES NOT FEEL SAFE ON THE HIGHWAY.

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STEERING TAKES CONSTANT ATTENTION TO STAY IN LANE WHEN DRIVING AT HIGHWAY SPEEDS (55+). I WAS AWARE OF COMPLAINTS WHEN I BOUGHT THE VEHICLE, NOTICED IT RIGHT AWAY ON THE WAY HOME. I MADE MANY UPGRADES TO THE VEHICLE, BUT THE PROBLEM IS STILL THERE. WE HAVE ADDED POSITIVE CASTER AND LOWERED AIR PRESSURE WHICH IMPROVED IT, BUT IT STILL MUCH MORE DIFFICULT TO DRIVE ON THE HIGHWAY THAN OUR 2011 WRANGLER WAS. IT IS ESPECIALLY NOTICEABLE ON CONCRETE GROOVED HIGHWAY OR IN AREAS WHERE ROADWORK IS BEING DONE AND THEY HAVE TEMPORARILY MOVED THE LANE OF TRAVEL SO YOU ARE DRIVING OVER THE GROOVES IN ROAD SEPARATING LANES.

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SUNDAY 22 SEPT 2019 JEEP WRANGLER JL DRIVING BACK HOME FROM WORK AT ABOUT 40-60 MPH THE STEERING WAS ALL OVER THE ROAD. I ALMOST HIT 3 VEHICLES JUST TRYING TO GET HOME. SOMETHING WAS SERIOUSLY WRONG WITH THE STEERING . BOUGHT THE JEEP IN APR DROVE FANTASTIC LIKE A CAR FOR THE LAST 4 MONTHS. LAST WEEK I GOT A U-CONNECT NOTICE SAFETY RECALL TO AVOID DRIVING IT AND TAKE TO A DEALERSHIP SOONEST FOR A STABILIZER ISSUE. CALLED A DEALERSHIP RIGHT AWAY, THEY GOT ME IN NEXT DAY SATURDAY AT 0630AM. 0830 THE WORKMANSHIP OR ADJUSTMENTS WERE DONE. ONLY DROVE IT TWICE SINCE THEN YESTERDAY - SUNDAY ON THE WAY HOME FROM WORK, IT TOTALLY SCARED THE HECK OUT OF ME. CALLED JEEP NATIONAL CUSTOMER SERVICE NUMBER 877..... THEY SAID TRY TO TAKE TO THE SAME DEALERSHIP TO HAVE IT LOOKED AT AGAIN. I TOOK A VIDEO ON HOW IT WAS ACTING ON THE ROAD I LOOKED UNDERNEATH AND DIDN'T SEE ANYTHING OBVIOUS WRONG ANYWHERE. BOLTS WERE TIGHT NO LEAKING OR WET SPOTS ANYWHERE NOTHING LOOSE TO THE TOUCH THIS IS MY 3RD JEEP IN MY LIFE AND SOMETHING WAS SERIOUS ABOUT THIS ISSUE. LAST 35 YEARS OF DRIVING , THIS ONE DROVE SCARED THE HECK OUT OF ME. SOMETHING IS NOT RIGHT JT

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THE STEERING FEELS VERY LOOSE GOING DOWN THE HIGHWAY, WANDERS ALL OVER THE PLACE.

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WHILE DRIVING DOWN THE HWY AT 70MPH IT WAS VERY DIFFICULT TO KEEP MY JEEP IN ITS LANE. A FEW TIMES I WAS VERY NERVOUS AND EVEN FELT A LITTLE UNSAFE. JEEP SAYS THIS IS NORMAL. THERE IS NO WAY THAT IT CAN BE 'NORMAL' TO HAVE A VEHICLE DRIVE THIS WAY.

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MY 2019 WRANGLER JLU RUBICON STEERS LIKE A BOAT. IT WANDERS LEFT AND RIGHT WHEN GOING STRAIGHT....HAS SINCE NEW AND I HAVE OVER 7300 MILES ON IT NOW. I'VE UPGRADED THESTEERING DAMPNER WITH AN AFTERMARKET FOX DAMPNER. IT HELPED JUST A BIT, BUT THE STEERING STILL REQUIRES CONSTANT CORRECTIONS.

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STEERING IS LOOSE, MOST NOTICEABLE AROUND 50MPH WHEN YOU ARE DRIVING STRAIGHT. IT CAN OFTEN BE WHITE KNUCKLE DRIVING WHEN CARS ARE AROUND. THE RESPONSE FOR SLIGHT CORRECTIONS IS LACKING. THERE SEEMS TO BE AN INCH OR TWO OF PLAY IN THE WHEEL BEFORE IT RESPONDS. YOU DRIFT IN THE LANE AND FEEL UNSAFE. MY JEEP IS AROUND 1 MONTH OLD, ONLY HAS ABOUT 800 MILES ON IT. BOTH MY WIFE AND I COMMENTED ON IT WHEN NEW. IT'S OUR FIRST JEEP, SO WE CHALKED IT UP TO JUST BEING A 'JEEP THING'. AFTER READING ABOUT THE INVESTIGATION, WE REALIZED THIS IS LIKELY A BIGGER PROBLEM AND IT'S NOT A 'JEEP THING'.

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VEHICLE BEGINS TO WONDER BADLY BEGINNING AT ABOUT 40 MPH, CAN GET SCARY AT HIGHWAY SPEEDS. WE OWNED A 2016 JK AND IT DIDN'T HAVE THIS ISSUE. UNSAFE AND UNHAPPY.

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STEERING IS WEIRD IT RANDOMLY JERKS TO THE RIGHT AND LEFT, I HAVE TAKEN IT IN MULTIPLE TIMES AND THEY CAN'T SEEM ANYTHING WRONG WITH IT BUT IT CAN'T BE SAFE THAT MY JEEP JERKS AND VEERS WHILE DRIVING

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THE STEERING WHEEL IS NOT STRAIGHT AND STEERS TO LEFT. KIND OF ANNOYING WHEN IT IS A BRAND NEW VEHICLE.

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HANDLING WHILE DRIVING AT FREEWAY SPEEDS IS TERRIBLE. THE STEERING CONSTANTLY WANDERS AND REQUIRES NOT STOP CORRECTIONS TO MAINTAIN LANE POSITION. IF ANY BUMPS IN THE ROAD OR WIND IS PRESENT, THE RISK OF WANDERING INTO ANOTHER LANE IS GREATLY INCREASED AND I HAVE NARROWLY AVOIDED SEVERAL COLLISIONS WITH OTHER VEHICLES ALREADY.

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AS I DROVE OFF THE LOT I NOTICED THE INSTRUMENT PANEL HAD A DISTORTION ON IT. DEALERSHIP WAS UNABLE TO FIX (AFTER A SOFTWARE UPGRADE). MORE CONCERNING IS THE CAR SHAKES VIOLENTLY WHEN HITTING A BUMP IN THE ROAD. I TOOK IT IN 3 TIMES WITHOUT RESOLUTION. ALWAYS ON THE HIGHWAY, AT FIRST AT HIGH SPEEDS, NOW EVEN GOING BELOW THE SPEED LIMIT. SOMETIMES IT RESOLVES ON IT'S OWN, BUT LATELY I HAVE TO SLOW DOWN OR STOP TO MAKE THE SHAKING STOP. (WHICH IS VERY DANGEROUS WHEN DRIVING ON A 65MPH HIGHWAY), THE STEERING WHEEL SHAKES LEFT TO RIGHT AND IS VERY LOOSE DURING THESE TIMES. I FEEL VERY UNSAFE AND IT FEELS LIKE THE WHEELS ARE GOING TO FALL OFF. THIS IS A BRAND NEW VEHICLE. IT HAPPENED 5 TIMES ON A 15 MILE TRIP TO WORK THIS MORNING AND HAS BEEN HAPPENING SINCE I BOUGHT THE CAR IN LATE FEBRUARY 2019.

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STEERING GEAR HAS EXCESSIVE PLAY. NO ON-CENTER STEERING RESPONSE FOR 1-2" OF STEERING WHEEL ARC LENGTH. MAKES STRAIGHT DRIVING UNSAFE BY REDUCING CONTROL AND INCREASING THE TIME LAG TO CORRECT FOR CROSS WINDS, ROAD SURFACE, OR OTHER DRIVERS/OBSTACLES. INSPECTION HAS LED TO NOTICING ALL THE PLAY COMING FROM THE STEERING GEARBOX ITSELF. THIS HAPPENS AT ALL SPEEDS, HOWEVER THE MOST DANGEROUS IS BY FAR STRAIGHT HIGH-SPEED HIGHWAY DRIVING. DEALER HAS BEEN HONEST AND SAYS THIS IS A COMMON COMPLAINT. HAS NOT BEEN ABLE TO IDENTIFY A GUARANTEED FIX BASED ON EXPERIENCE WITH OTHER CARS TO DATE.*DT *JS

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STEERING GEAR HAS EXCESSIVE PLAY. NO ON-CENTER STEERING RESPONSE FOR 1-2" OF STEERING WHEEL ARC LENGTH. MAKES STRAIGHT DRIVING UNSAFE BY REDUCING CONTROL AND INCREASING THE TIME LAG TO CORRECT FOR CROSS WINDS, ROAD SURFACE, OR OTHER DRIVERS/OBSTACLES. INSPECTION HAS LED TO NOTICING ALL THE PLAY COMING FROM THE STEERING GEARBOX ITSELF. THIS HAPPENS AT ALL SPEEDS, HOWEVER THE MOST DANGEROUS IS BY FAR STRAIGHT HIGH-SPEED HIGHWAY DRIVING. DEALER HAS BEEN HONEST AND SAYS THIS IS A COMMON COMPLAINT. HAS NOT BEEN ABLE TO IDENTIFY A GUARANTEED FIX BASED ON EXPERIENCE WITH OTHER CARS TO DATE.

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THE STEERING ON THIS JEEP IS DANGEROUS. IT WONDERS ALL OVER THE ROAD. I HAVE TO KEEP BOTH HANDS ON THE WHEEL AT ALL TIME WITH A DEATH GRIP. I FEEL EXTREMELY UNSAFE DRIVING THIS JEEP. I HAVE TAKEN IT TO THE DEALERSHIP 4 TIMES NOW AND IT HAS NOT IMPROVED. JEEP IS NOW TELLING ME THAT THERE IS NOTHING ELSE THEY CAN DO AND I AM JUST STUCK WITH IT.

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I PICKED UP MY NEW JEEP AT THE DEALER AND WENT NOT EVEN A COUPLE BLOCKS AWAY AND NOTICED THE STEERING WAS REALLY SLOPPY. THE DEALER CALLED TO GET MY EMAIL AND I TOLD THEM ABOUT IT. THEY SAID BRING IT BACK, WHICH I DID TODAY( THE NEXT MORNING.) TOO MUCH PLAY, CONSTANT CORRECTIONS, DRIFTED. I JUST DROPPED IT OFF AND THEY SAID IT HAD A STEERING DAMPER RECALL ON THE VEHICLE. THIS IS MY 3RD JEEP WRANGLER(1999 AND 2004) WERE MY OTHER ONES AND THEY WERE FINE. JEEP NEEDS TO ADDRESS THIS ASAP. IT IS NOT SAFE AND I AM NOT VERY HOPEFUL THIS RECALL WILL FIX IT.

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THE STEERING IS SLOPPY WITH 2-4 INCHES OF "PLAY" IN THE STEERING WHEEL WHEN DRIVING. I HAVE HAD THE RECALL DONE FOR DAMPENER REPLACEMENT, BUT IT STILL TRIES TO "WALK" THE ROAD SIDE TO SIDE DUE TO THE SLACK IN THE STEERING. I AM TOLD THIS IS AN ISSUE WITH THE ELECTRICAL ASSIST, BUT IT NEEDS ADDRESSED. I DRIVE FOR HOURS AND HAVING TO FIGHT THIS BACK AND FORTH THE ENTIRE TIME IS UNSAFE. ALSO, THE WINDSHIELDS ARE NOT SLOPED ENOUGH FOR AREAS WHERE THERE ARE MANY BUGS. THE WINDSHIELD BECOMES SO CONGESTED WITH SPLATTERED BUGS IT'S HARD TO SEE. THE WASHERS AND WIPERS CANNOT SCRAPE AWAY THE DEBRIS EITHER BECAUSE THE IMPACT IS SO HARD IS PLASTERS THEM TO THE GLASS, AND TAKES HIGH PRESSURE WATER OR VIGOROUS SCRUBBING TO REMOVE. THIS IS A POOR WINDSHIELD DESIGN FLAW THAT MOST EVERY OTHER AUTOMOBILE DOES NOT HAVE AN ISSUE WITH.

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I WAS GOING AROUND 65 MPH ON THE FREEWAY AND I HIT A POTHOLE, MY JEEP STARTED TO "DEATH WOBBLE". IT STATED TO VIOLENTLY SHAKE AND VIBRATE ALMOST PULLING THE STEERING WHEEL OUT OF MY HAND. I SLOWED DOWN TO UNDER 45 MPH AND IT STOPPED. THE VIOLENT SHAKING LASTED FOR ABOUT 6-10 SECONDS. I JUST PURCHASED THE JEEP 2 DAYS AGO. IT IS COMPLETELY STOCK WITH THE FACTORY TIRES AND THE PRESSURE IN THEM WAS FINE. IT WAS ALSO NOT COLD, THE HIGH AT THE TIME WAS 97 DEGREES.

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BRAND NEW VEHICLE, NOW HAS 200 MILES. FROM BEGINNING, IT TRACKS TO THE RIGHT WHEN IN MOTION. DEALER SAID ALIGNMENT IS PERFECT, THEY CROSS ROTATED TIRES, ARE IN PROCESS OF TRYING TO FIGURE IT OUT, BUT I SUSPECT IT MAY BE THE ELECTRONIC ASSIST STEERING INPUTTING RIGHT STEER FOR SOME REASON. HAVE HEARD MANY COMPLAIN ABOUT STEERING BOX ISSUES WITH JEEP JL WRANGLERS, UNKNOWN IF THIS IS RELATED TO THAT.

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