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What 4 owners told NHTSA about the 2019 Hyundai Sonata Plug-in

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (4)Fuel system (2)Electrical system (1)Engine (1)Transmission & drivetrain (1)

1 of 4 complaints match · Electrical system · clear filters

Nov 7, 2022Transmission & drivetrainElectrical systemEngine

I was traveling on a highway when a "hybrid system warning" suddenly appeared on the dashboard. Every dashboard warning light illuminated. The car began to lose power. I exited the highway immediately and the car began to have sporadic power and was "lurching." I immediately pulled onto the shoulder and at that time another warning on the dash appeared within a minute or two of the first warning that said "shut engine off." The computer screen began to flash on and of and the windows would not roll up smoothly. When the tow truck arrived the car wouldn't start and it didn't recognize the key fob. Hyundai now has the vehicle and claims the car needed a "software update", but they cannot tell me if it will ever happen again and cannot tell me why the car goes into critical failure when it needs a mere software update. This is the second time this has happened. The first time it was repaired under a voluntary recall campaign about a year ago. This is an extremely dangerous occurrence as the car loses power without warning. I was fortunate to be near an exit when it happened and able to safely get off the highway, but that was just luck. The manual indicates that a hybrid system warning means that the car can potentially go on fire.

NHTSA ODI 11492604

Working with the data? Download all 4 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2019 Hyundai Sonata Plug-in verdict →