What 191 owners told NHTSA about the 2019 Hyundai Santa Fe Hybrid Hev

Yesterday afternoon after running errands, my car was off and in my driveway. Within 15 minutes I noticed it was smoking. When I opened the hood. The engine was on fire. I attempted to put it out but was unsuccessful. 911 was called and responded to put the flame out. The car was destroyed. I recently had my engine resealed and turbo replaced at a Hyundai dealership. I picked up my car following repairs on April 18th.

NHTSA ODI 11658806

The contact owned a 2019 Hyundai Santa Fe. The contact stated that as his daughter was driving at 20 MPH on the highway, she depressed the brake pedal, the brakes failed to respond, and the vehicle started to smoke from the engine and into the cabin. There were no warning lights illuminated. The contact's daughter then tried to depress the brake pedal again, and the contact's daughter then jumped out of the vehicle on the ramp. The vehicle was coming down on the intersection unoccupied, engulfed in smoke, initially hitting a stop sign and then another unknown sign and sequentially coming to a stop. The contact then saw the vehicle at the hillside engulfed with fire and smoke and tried to break a window, however, the contact heard his daughter and stopped. The Fire Department and Police Department were on scene and extinguished the remaining of the fire and the hillside. The origin of the fire was on the engine. The manufacturer was not made aware of the failure. The vehicle was consumed by the fire and the remainder were taken to Lenzi Automotive. The contact was the only occupant in the vehicle and sustained scrapes and bruises to her elbow, finger, right thigh, buttocks, and back rib that require medical attention. The failure mileage was approximately 77,200.

NHTSA ODI 11648747

Fire while driving - Electrical - No Warnings Reference NHTSA Recall 23V181000 Fire Extinguished once by fire extinguisher (civilian) then again by Union, MO fire department. Hyundai had the vehicle towed to their inspection facility. Inspection report being withheld. Claim has been denied. Hyundai now refusing to return vehicle.

NHTSA ODI 11576743

On June 28th at approximately 1130pm, my son was involved in a single vehicle accident. Upon impact with the tree the car immediately burst into flames

NHTSA ODI 11530021

The contact owns a 2019 Hyundai Santa Fe. The contact stated while driving at approximately 25 MPH. The contact stated that the vehicle caught on fire while they were driving on the street. The contact stated no warning light was illuminated. The fire department was on the scene and filed a report. The husband had extinguished the fire using a fire extinguisher. The contact had received notification of NHTSA Campaign Number: 23V181000 (Trailer Hitches) however, the part to do the repair was unavailable. The contact had taken the vehicle towed to a local dealer, where it had not been diagnosed. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 30,000.  VIN tool confirms parts not yet available.

NHTSA ODI 11519819

Caught on fire while driving

NHTSA ODI 11509126

At 1641, I was driving 55mph on tonganoxie rd with the right of way & no stop signed. The other driver did have a stop sign but did not yield and entered the intersection causing my vehicle to strike the middle of the passenger side and spinning my vehicle and stopped 90’ to my right facing the direction she was traveling. All of my air back opened and inflated properly, except the driver side airbag. Because of this, my head slammed into the glass window, which then threw up upper body towards the passenger side. Had I not had a seatbelt on I would have ended up there. Due to the kinetic impact to the window (airbag only inflated about 1/4 of the way) I suffered a TBI severe concussion, tore my upper ribs from the breast bone, whiplash to my neck and back. There was a recall for this EXACT vehicle and driver airbag issue but mine was not listed as being on it. It has been a month and I still have a lump and tenderness at the impact site, brain fog and severe headaches, neck and back pain causing my to out of work at leave without pay. The headaches are worsening a bad do not want anyone else hurt.

NHTSA ODI 11477488

Front side airbags only came down maybe sun visor length. Broadsided a car that pulled out in front of me, I was going 55mph when I hit her and no time to brake. I am 5’4” and when I hit her my head hit below the bag and into the glass getting a concussion. This is a major safety factor. Progressive Insurance claim #[XXX], vin [XXX]. I have not received police incident report yet. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11473313

Auto accident. Front end gone Air bag did not deploy. Only driver in car. Suffered 2 Broken ribs and broken sternum. Insurance company totaled car after inspection. No warning lights or messages presented at any time prior to accident.

NHTSA ODI 11460203

The contact owns a 2019 Hyundai Santa Fe. The contact stated that after parking the vehicle, approximately 30 minutes later the neighbor informed that the vehicle was on fire. The contact rushed outside to discover flames and smoke were present coming from the rear driver's side of the vehicle. A fire extinguisher was used to extinguish the flames. The fire department was called to the scene. During the incident, the contact sustained a burned right hand which required medical treatment. The cause of the fire was not yet determined. A fire report was taken at the scene. The manufacturer and local dealer were not yet notified of the incident. The failure mileage was 48,000.

NHTSA ODI 11455073

While pulling into a parking space at an extremely low speed, foot tapping the brake, the car excelerated (uncommanded) at what appeared to be full throttle. Depressing the brake had little to no effect and the vehicle stopped after hitting a metal pole. The vehicle sustained severe damage and was determined to be a total loss. The airbags did not deploy.

NHTSA ODI 11421119

MY WIFE WAS DROPPING OFF A FRIEND AT HIS HOUSE USING THE BRAKES TO COME TO A STOP. THE VEHICLE SUDDENLY ACCELERATED INTO THE GARAGE DAMAGING THE RIGHT FRONT OF THE VEHICLE AND THE GARAGE. I CAN ONLY INCLUDE THE VEHICLE PHOTO DUE TO PHOTO SIZE LIMITATIONS. HER FRIEND WAS A WITNESS TO THE ACCIDENT I ESTIMATE TOTAL DAMAGE TO GARAGE AND VEHICLE TO BE $10000. HYUNDAI SAID TO CALL BACK TOMORROW.

NHTSA ODI 11397983

TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. THE CONTACT STATED THAT AFTER PULLING INTO A PARKING SPACE, WHEN THE VEHICLE'S ENGINE SUDDENLY REVVED UP, ACCELERATED INDEPENDENTLY CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A WATER PIPE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED. THE CONTACT DID NOT RECEIVE ANY INJURIES. THE VEHICLE WAS TOWEDFOLSOM LAKE HYUNDAI (12530 AUTO MALL CIR, FOLSOM, CA 95630; (916) 293-4760) WHO WERE NOT ABLE TO DUPLICATE THE FAILURE THEREFORE WERE UNABLE TO DIAGNOSE THE VEHICLE. THE CONTACT STATED THE FAILURE HAD OCCURRED TWICE WITHIN THE LAST 18 MONTHS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

NHTSA ODI 11396583

TL* THE CONTACT OWNED A 2019 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING AT 65 MPH, A THICK, GRAYISH SMOKE ENTERED THE VEHICLE CABIN FROM THE REAR, PASSENGER SIDE WITHOUT WARNING. THE CONTACT IMMEDIATELY PULLED OVER AND REQUESTED ALL OCCUPANTS TO EXIT THE VEHICLE. AS THE CONTACT BEGAN TO CALL 911, AN OFFICER NEARBY CAME OVER TO ASSIST THE CONTACT. THE FIRE DEPARTMENT EVENTUALLY ARRIVED AT THE SCENE AND EXTINGUISHED THE FIRE. NO INJURIES WERE REPORTED AND BOTH A FIRE AND POLICE REPORTS WERE FILED. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE INITIALLY TOWED TO AN INDEPENDENT MECHANIC AND ONCE INSURANCE WAS CONTACTED ABOUT THE FAILURE, THEY DEEMED THE VEHICLE A TOTAL LOSS. THE INSURANCE THEN HAD THE VEHICLE TOWED TO ANOTHER INDEPENDENT MECHANIC WHERE IT REMAINED IN THEIR POSSESSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INITIALLY OFFERED TO ASSIST THE CONTACT WITH THE PURCHASE OF ANOTHER VEHICLE. HYUNDAI THEN SENT OUT AN INVESTIGATOR TO INSPECT THE VEHICLE AND THEIR ASSESSMENT DETERMINED THAT THE FIRE WAS CAUSED BY DEFECTIVE WIRING HARNESS ATTACHED TO THE TRAILER HITCH. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE AFTER THE CONCLUSION OF THE INVESTIGATION. THE VEHICLE HAD BEEN DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000. *BF CONSUMER FILED A CLAIMED WITH U-HAUL THEY SPOKE TO HYUNDAI AND HYUNDAI BLAMES ON WIRING HITCH BECAUSE IT WAS INSTALLED AFTER PURCHASED.*JB

NHTSA ODI 11386654

IT'S A RENTAL CAR. IT WAS A SNOW DAY AND HIT ON THE CONCRETE WALL BUT THE AIRBAG DIDN'T DEPLOY. COMPARED TO THE DAMAGE TO THE CAR, IT IS A SAFETY CONCERNS.

NHTSA ODI 11385797

MY 2019 HYUNDAI SANTA FE HAD SUDDEN UNINTENDED ACCELERATION WHILE I WAS TRYING TO PARK THE CAR IN THE PARKING LOT. IT SUDDENLY CROSSED OVER THE PARKING CEMENT BLOCK AND JUMPED INTO THE SIDEWALK LANDSCAPE AND THEN STOPPED. THE AIRBAG ALSO DEPLOYED DUE TO THIS INCIDENT. I DID NOT STEP ON THE GAS PEDAL.

NHTSA ODI 11377964

A CAR VEERED OFF IN MY LANE AND THE LANE KEEPING ASSIST FEATURE VEERED ME OFF IN ANOTHER LANE AND CRASHED INTO ANOTHER CAR. I HAD TO FILE A CLAIM WITH MY INSURANCE COMPANY AND HAD TO GET THE VEHICLE FIXED.

NHTSA ODI 11351283

THE CAR HAS SHIFTED A LITTLE ROUGH ABOUT A WEEK AFTER BUYING THE CAR AND HAS GOTTEN TO THE POINT IT LUNGES YOU FORWARD. IT SHIFTS SO ROUGH I HAD TO GO TO THE ER FOR PINCHING A NERVE IN MY NECK. *TR

NHTSA ODI 11326189

I HAD RENTED A HYUNDAI SANTE FE IN SEPTEMBER 2019. I HAD THE VEHICLE FOR A FEW WEEKS WITH NO ISSUES UNTIL I DROVE OVER THE MOUNTAINS. I HAD PULLED INTO A PARKING LOT AND WAS LOOKING TO PARK, COASTING THROUGH THE PARKING LOT, I THEN BACKED UP AND FOUND A PARKING SPOT. I WAS TURNING RIGHT IN AT A VERY SLOW SPEED, A VIRTUAL CRAWL INTO A PARKING SPACE WHEN I PRESSED THE BRAKES TO STOP THE VEHICLE WHEN IT SUDDENLY REVS ITS ENGINE AND BEGAN ACCELERATING OUT OF CONTROL JUMPING OVER THE FRONT PARKING CURB AND SLAMMING INTO A CHAIN LINK FENCE. THE BRAKE WAS DEPRESSED TO THE FLOOR AND WOULD NOT STOP, I PUMPED THE BRAKES TO STOP AND WHEN IT WOULD NOT STOP, I QUICK SLAMMED THE VEHICLE INTO THE PARK POSITION TO PREVENT THE VEHICLE FROM HITTING A TRACKER AND CAUSING FURTHER DAMAGE OR INJURY. I CONTACTED MY INSURANCE AGENT AND THEN I CONTACTED ENTERPRISE RENTAL COMPANY IN BEND OREGON. I WAS ON HOLD FOR ROUGHLY 30 MIN. I EXPLAINED THE SITUATION AND THEY STATED THAT THERE WERE NO RECALLS THEY KNEW OF AND THEY ADVISED ME TO CONTACT THEIR TOW COMPANY AND HAVE IT TOWED TO THE AIRPORT IN REDMOND OREGON TO SWITCH OUT THE VEHICLES. I RESEARCHED ON MY OWN AND FOUND THAT THEIR WAS A SIMILAR INCIDENT IN LAS VEGAS, NV REPORTED IN JANUARY 31ST, 2018. THIS INCIDENT NEEDS TO BE LOOKED INTO BEFORE SOMEONE IS SERIOUSLY INJURED. THE ISG MAY BE A CONTRIBUTING FACTOR IN THIS CASE.

NHTSA ODI 11302893

I WAS INVOLVED IN AN ACCIDENT ON 11/11/2019 WHEN MY 2019 HYUNDAI SANTA FE HAD A SIGNIFICANT FAILURE OF THE COLLISION AVOIDANCE SYSTEM. THE TRAFFIC AHEAD OF ME BRAKED SUDDENLY AFTER TRAVELLING AT APPROXIMATELY 40MPH. THE COLLISION AVOIDANCE WARNING DID NOT SOUND AND WHEN I APPLIED THE BRAKES, ABS DID NOT ACTIVATE AND THE BRAKES DID NOT WORK PROPERLY. I MADE CONTACT WITH THE REAR OF THE VEHICLE AHEAD OF ME. NONE OF THE THREE STAGES OF THE COLLISION AVOIDANCE SYSTEM ACTIVATED. THE MALFUNCTION CAUSED THE BRAKES TO NOT FUNCTION PROPERLY. THE COLLISION OCCURRED AT APPROXIMATELY 10MPH. THERE WAS OVER $12,000 DAMAGE TO THE FRONT OF THE SANTA FE BUT THE AIRBAGS DID NOT DEPLOY. I HAVE DRIVEN OVER 1,000,000 COLLISION-FREE MILES IN VARIOUS VEHICLES, WITH AND WITHOUT COLLISION AVOIDANCE. THIS ACCIDENT WOULD NOT HAVE HAPPENED BUT FOR THE MALFUNCTION OF THE CAS. I REPORTED THIS TO HYUNDAI USA. I TOOK MORE THAN ONE WEEK FOR A REPLY. HYUNDAI'S POSITION WAS THAT THEY WOULD INVESTIGATE BUT IT WOULD MEAN THEY WOULD HAVE TO TAKE POSSESSION OF THE VEHICLE FOR 10 WEEKS OR MORE, WITHOUT A TEMPORARY REPLACEMENT VEHICLE. THERE HAS BEEN NO RESOLUTION WITH HYUNDAI.

NHTSA ODI 11298328

PREVIOUS HYUNDAI VEHICLE CAUGHT FIRE. AT THE TIME THE CAUSE WAS UNKNOWN. WAS FORCED BY HYUNDAI TO BUY BACK VEHICLE AND PURCHASED A BRAND NEW HYUNDAI VEHICLE. I WAS NEVER TOLD THAT THIS WAS A BRAND WIDE ISSUE AND THAT THE NEW VEHICLE I PURCHASED WOULD END UP UNDER THE SAME RECALL THAT CAUSED PREVIOUS VEHICLE TO CATCH FIRE. I AM TERRIFIED TO DRIVE THIS VEHICLE. I CONTACTED HYUNDAI TO EXPLAIN THE SITUATION AND HAVE BEEN DEALING WITH AN UNPROFESSIONAL CUSTOMER REPRESENTATIVE. I AM FEARFUL FOR MY LIFE IN THIS VEHICLE AND EXPLAINED WHEN I PURCHASED THE NEW ONE THAT I DID NOT WANT TO EVER GO THROUGH THIS SITUATION AGAIN.

NHTSA ODI 11290265

TL* THE CONTACT LEASED A 2019 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE, DRIVING INTO A PARKING LOT AT AN EXTREMELY SLOW SPEED, THE IDLE STOP &GO (ISG) ENGAGED. THE ENGINE STARTED TO REV AND THE VEHICLE ACCELERATED. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED BUT FAILED AS WELL AS THE HAND BRAKE WAS ENGAGED. THE VEHICLE COLLIDED WITH AN A PARKED VEHICLE NO AIR BAGS DEPLOYED. NO WARNING LIGHTS WERE ILLUMINATED. NO INJURIES WERE SUSTAINED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO CENTENNIAL HYUNDAI (6200 CENTENNIAL CENTER BLVD, LAS VEGAS, NV 89149 (702) 483-2200) WHERE THE CONTACT WAS INFORMED OF AN UNKNOWN SAFETY WARNING BULLETIN. THE CONTACT STATED THAT THE UNKNOWN SAFETY WARNING BULLETIN WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE CONTINUED, THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE UNKNOWN SAFETY WARNING SOFTWARE UPDATE WAS PERFORMED. HOWEVER, THE FAILURE HAS RECURRED SEVERAL TIMES. THE MANUFACTURER WAS CONTACTED AND CASE WAS OPENED. THE CONTACT MENTIONED THAT THE IDLE STOP & GO FEATURE HAS BEEN DISENGAGED ON THE VEHICLE BUT UPON RESTARTING THE VEHICLE THE FEATURE WAS REENGAGED. THE CONTACT ALSO STATED THAT THE MANUFACTURER CLOSED HER CASE SENDING PAPERWORK WITH INCORRECT VEHICLE INFORMATION. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

NHTSA ODI 11244452

VEHICLE CAUGHT ON FIRE

NHTSA ODI 11221850

TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH AND WAS ABOUT TO SWITCH OVER TO THE LEFT LANE WITH THE LEFT SIGNAL INDICATOR LIGHT ON, THE WARNING LEFT INDICATOR ALERT SENSOR LIGHT FAILED AS A RESULT, THE CONTACT COLLIDED SIDE BY SIDE WITH ANOTHER VEHICLE. THE CONTACT STATED THAT THE OTHER VEHICLE WAS DRIVING BETWEEN 75-80 MPH, AND CRASHED INTO THE DRIVER FRONT SIDE DOOR, THE REAR END AND THE FRONT END BUMPER AND TIRE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT SHE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT SUSTAINED LEFT ARM, NECK, BACK, WHIPLASH AND A CONCUSSION. THE CONTACT ALSO STATED THAT HALF OF HER BODY WAS NUMB THAT REQUIRED MEDICAL ATTENTION AND WAS INFORMED BY HER DOCTOR THAT SHE HAD NERVE DAMAGE AND POSTTRAUMATIC STRESS DISORDER. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO MASSEY HYUNDAI DEALER, LOCATED AT 1706 MASSEY BLVD, HAGERSTOWN, MD 21740, (301) 739-6756, BUT WAS NOT DIAGNOSED OR REPAIRED AND INFORMED THE CONTACT THAT IT WAS NOT THEIR PROBLEM ANYMORE SINCE THE VEHICLE WAS IN AN ACCIDENT. THE CONTACT INFORMED THE DEALER THAT THE SAFETY FEATURE WAS NOT FUNCTIONING. THE DEALER INFORMED THE CONTACT THAT THE SAFETY FEATURES WERE TURNED OFF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER: 15818438. THE APPROXIMATE FAILURE MILEAGE WAS 7,500.

NHTSA ODI 11219053

TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. THE CONTACT NOTICED AN ABNORMAL BURNING ODOR COMING FROM THE REAR OF THE VEHICLE WHEN DRIVING UP HILL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 2,700.

NHTSA ODI 11193340