May 14, 2021SteeringElectrical systemLightsFire
THE CONTACT OWNS A 2019 HYUNDAI ELANTRA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO LEN STOLER HYUNDAI (11275 REISTERSTOWN RD, OWINGS MILLS, MD 21117) FOR AN OIL CHANGE AND SHE WAS INFORMED THAT AN UNKNOWN SOFTWARE UPDATE WAS PERFORMED ON THE VEHICLE. SINCE THE SOFTWARE UPDATE WAS PERFORMED, THE VEHICLE EXPERIENCED SEVERAL SAFETY FAILURES. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL GRINDING SOUND WAS COMING FROM THE STEERING WHEEL WHILE TURNING. THERE WAS NO WARNING LIGHT ILLUMINATED. AN AUDIBLE CHIME WAS HEARD. THERE WAS ALSO AN ABNORMAL BURNING ODOR COMING FROM THE VEHICLE. THE CONTACT WAS ALSO NOTIFIED OF A HEADLIGHT RECALL FOR WHICH THE VIN WAS INCLUDED HOWEVER, PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.
NHTSA ODI 11416543
Jan 28, 2021SteeringLane DepartureDriver assistanceCrash
THE STEERING WHEEL LOCKED UP WHILE DRIVING WITH CRUISE SET DRIVING MY RPMS WENT TO 8 HAD NO CONTROL OVER THE VEHICLE ENDED UP CROSSING THREE LANES OF TRAFFIC HITTING THE SIDE OF THE ROAD GOING DOWN THE HILL INTO A DITCH.
NHTSA ODI 11390555
Apr 18, 2019SteeringCrashFire1 death
TL* THE CONTACT CALLED ON BEHALF OF THE DRIVER OF A 2019 HYUNDAI ELANTRA. WHILE DRIVING, THE STEERING WHEEL SEIZED. THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO TREES AND A SMALL ABANDONED HOME. THE VEHICLE BURST INTO FLAMES. THE DRIVER WAS TRAPPED INSIDE THE VEHICLE AND BURNED TO DEATH. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. THE STATE TROOPER CONTACTED HYUNDAI OF DOTHAN (LOCATED AT 2329 ROSS CLARK CIR, DOTHAN, AL 36301, (334) 699-6416) WHERE THE VEHICLE WAS PURCHASED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE STEERING FAILURE WAS UNKNOWN. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
NHTSA ODI 11197230