What 356 owners told NHTSA about the 2019 Honda Civic Si

Reached out to Hill Country Honda, San Antonio Texas since the inception of this recall, approximately 2 years ago, and when I received Honda notifications to contact dealer for scheduling. Received another notification from Honda, today, November 4, 2024 and Service Advisor at Hill Country Honda stated they do not have the part and do not know when they will be receiving and to k=just keep checking in to see if they have the part. This is unsafe, disapointing, and just bad business practice from both Honda and Hill Country Honda.

NHTSA ODI 11623524

It’s almost been a year since the recall came out. The dealerships are saying Honda hasn’t issued any parts. Called the Marysville Service Center, was told Honda wasn’t fixing any cars unless having problems. Am I supposed to wait until something happens, get in an accident???

NHTSA ODI 11622825

Honda failed to notify me of a fuel pump recall and has failed to replace or fix it within a reasonable time frame. Honda still have not given a timeline of when they will be able to fix the recall and told me to “figure it out” if I want it done sooner.

NHTSA ODI 11622542

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11621325

UNKNOWN.

NHTSA ODI 11621349

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11618656

Hello, I received a recall notification for my 2019 Honda Civic in May 2024. The recall notice states the fuel pump module may have been an improperly molded impeller. The recall is dated May 2024, I called the Markley Honda dealership in Fort Collins Colorado where I purchased the car and was told they did not have the parts yet. It is now mid October and I have called numerous times including yesterday to be told they still do not have parts. I am very concerned that this has not been fixed in a timely fashion. In the recall it states the car could stall during driving increasing risk of crash or injury. Thank you, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11618784

The contact owns a 2019 Honda Civic SI. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 65 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000. Parts Distribution Disconnect.

NHTSA ODI 11617747

See attached document for complaint.

NHTSA ODI 11616704

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11616382

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11616007

The contact owns a 2019 Honda Civic. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle jerked. Additionally, the contact stated that the vehicle shuddered while coming to a complete stop. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the sparks plugs and two ignition coil packs were replaced; however, the vehicle was not operating as needed. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer and several unknown dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. Parts distribution disconnect.

NHTSA ODI 11615160

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11614415

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11614478

I would like to report an incident on my 2019 Honda Civic Hatchback. On [XXX] around noon, I was merging onto [XXX] in Fremont, CA. As I was was picking speed to merge around 50mph, suddenly my car lost thrust. As I pressed on the accelerator more, my car couldn’t go faster than 30mph. All the warning lights came on. I could have been easily hit by cars behind me picking up speed to merge onto I880. It was a near miss. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11611732

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 40 MPH, the vehicle stalled. The contact stated that several attempts were needed to restart the vehicle. The contact stated that there was no warning light illuminated. The contact stated that after several more failures, the vehicle was towed to a local dealer who diagnosed the vehicle and determined that the battery needed to be replaced. The contact informed the dealer that the battery had recently been replaced. The vehicle was not repaired. The failure mileage was approximately 70,000. Parts distribution disconnect.

NHTSA ODI 11609491

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was a fuel odor coming from the vehicle. The contact stated that the vehicle was hesitating while accelerating. There was no warning light illuminated. The dealer was not contacted. The manufacturer was made aware of the issue and confirmed that the diagnostic test would not be paid for unless it was proven that the failure was related to the fuel pump. The contact was informed that based on the failure mentioned in the recall, the symptoms experienced had not been qualified to be prioritized. The contact believed that vehicle should be prioritized for the recall repair. The failure mileage was 93,000. Parts distribution disconnect.

NHTSA ODI 11608234

The car stalls randomly when turning on, and it just cranks but doesn’t start. This has happened to me 6 times already. I took it to Braman Honda Dealer in Miami and they said that because it is not happening "now" referring to the time of the visit. It cannot be identified or repaired. There are no parts available for the recall . What is this? I need someone to help me out.

NHTSA ODI 11608279

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to start the vehicle, the vehicle failed to start up immediately. The contact waited approximately 10 minutes before attempting to start the vehicle again. The failure was intermittent. There were no warning lights illuminated. The dealer was contacted and informed the contact that the vehicle could not be serviced unless the failure was witnessed by the dealer. The manufacturer was made aware of the issue. The failure mileage was 40,000. Parts distribution disconnect.

NHTSA ODI 11608288

Fuel pump affected by recall. Vehicle tends to not start at times and leaves me stranded. Honda unable to replace part in timely fashion even though I have gone to the Honda Dealer several times prior trying to get the issue resolved. Paperwork shows open recall. No warning lights. Will need to be able to drive from MCB Camp Pendleton to Washington State to drop car off at home of residence prior to deployment

NHTSA ODI 11606291

The contact owns a 2019 Honda Civic. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated, lost motive power, and almost stalled. The contact responded by releasing and then depressing the accelerator pedal, after which the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The failure mileage was 36,000. Parts distribution disconnect.

NHTSA ODI 11606144

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11605852

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11605187

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while her husband was attempting to start the vehicle, the vehicle was started after three attempts. The contact stated that her husband was not aware of any warning lights. The contact stated that the start-up failure was intermittent but was occurring at different times of the day. Additionally, the contact stated that her husband had reported that the vehicle was losing power steering functionality. The contact stated that her husband reported that the failure was intermittent and occurred at various speeds. The contact stated that her husband became aware that the check engine and battery warning lights had illuminated. The contact’s husband had reported that the steering function was returning to normal operation independently. The failure mileage was approximately 30,000. Parts distribution disconnect.

NHTSA ODI 11605203

my 2019 Honda Civic Sport has 2 different recalls and this car has not been fixed or checked by a mechanic at this time, I was sent back home from my appointment at Honda Loma Linda dealership with a promised phone call to resolve the situation, which as today is: 1- car stall's unexpectedly while driving, when this happens it looses power. 2- AC was not working properly since the car was bought in 2022, I set my appointment at Honda dealership but service was denied due to some other vehicles priority, my phone calls were never returned and as today I've been spending out of my pocket trying to fix the issue on my own despite I had it reported to the dealership quite while ago.

NHTSA ODI 11603631