What 409 owners told NHTSA about the 2019 Honda Civic Hatchback Hybrid

The contact owns a 2019 Honda Civic. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated, lost motive power, and almost stalled. The contact responded by releasing and then depressing the accelerator pedal, after which the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The failure mileage was 36,000. Parts distribution disconnect.

NHTSA ODI 11606144

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11605852

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11605187

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while her husband was attempting to start the vehicle, the vehicle was started after three attempts. The contact stated that her husband was not aware of any warning lights. The contact stated that the start-up failure was intermittent but was occurring at different times of the day. Additionally, the contact stated that her husband had reported that the vehicle was losing power steering functionality. The contact stated that her husband reported that the failure was intermittent and occurred at various speeds. The contact stated that her husband became aware that the check engine and battery warning lights had illuminated. The contact’s husband had reported that the steering function was returning to normal operation independently. The failure mileage was approximately 30,000. Parts distribution disconnect.

NHTSA ODI 11605203

my 2019 Honda Civic Sport has 2 different recalls and this car has not been fixed or checked by a mechanic at this time, I was sent back home from my appointment at Honda Loma Linda dealership with a promised phone call to resolve the situation, which as today is: 1- car stall's unexpectedly while driving, when this happens it looses power. 2- AC was not working properly since the car was bought in 2022, I set my appointment at Honda dealership but service was denied due to some other vehicles priority, my phone calls were never returned and as today I've been spending out of my pocket trying to fix the issue on my own despite I had it reported to the dealership quite while ago.

NHTSA ODI 11603631

The contact owns a 2019 Honda Civic. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact used a jumper cable to attempt to jumpstart the vehicle; however, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with fuel pump module failure. The contact was informed that the fuel pump module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,500.

NHTSA ODI 11603186

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11601607

UNKNOWN

NHTSA ODI 11599334

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the vehicle had failed to start even though a new battery had been installed in the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000. Parts distribution disconnect.

NHTSA ODI 11597875

My car is not starting properly due to the recall. I reached out to my dealership and they basically told me there is nothing they can do due to the part being on recall. I am a single mother to a [XXX] daughter and with this being my only form of transportation I cannot afford to get a new vehicle or miss work due to not having a vehicle. I am worried my car will stall in the middle of the road with my daughter in it. I am upset the dealership told me there is nothing they can do when it is primary not my fault there is a recall or parts. I understand but this is unfair to costumers for the company not having back up plans in this type of situations. I cannot continue paying for a car that is broken that is out of my control. Is there a different route we can take for this issue ? A replacement ? A refund ? Anything. I don’t mean to be rude. Just very frustrated and upset. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11597894

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue and confirmed there was a shortage of parts for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11596942

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11595535

The Carr some times breaks self and the gasoline not passing through the engine

NHTSA ODI 11594972

The contact owns a 2019 Honda Civic. The contact stated that while attempting to make a U-turn, he noticed a slight hesitation in the vehicle. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer and the manufacturer were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 3,500. Parts distribution disconnect.

NHTSA ODI 11594790

Honda's 1st letter explained limited availability with the fuel pump recall. The 2nd letter also automated a schedule with an authorized dealer, Norm Reeves Honda of West Covina. Unfortunately, the dealer claimed on 6-5-24 that this part was not available. The dealer was notified a complaint would be submitted to NHTSA.

NHTSA ODI 11593212

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11593004

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle was difficult to start and for several days had not started. The contact was able to drive the vehicle to a dealer. The vehicle was not diagnosed and was not repaired. The contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The failure mileage was 29,000. Parts distribution disconnect.

NHTSA ODI 11591804

The contact owns a 2019 Honda Civic. The contact stated that while the vehicle was parked, the vehicle hesitated to start, and then failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed. The dealer related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 45,000. Parts distribution disconnect.

NHTSA ODI 11591832

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was stopped at a red light or stop sign, the vehicle intermittently stalled and hesitated to accelerate. No warning light was illuminated. The vehicle was taken to the dealer, but the dealer was unable to duplicate the failure, and no error codes were retrieved. The contact was informed that the recall repair would not be performed unless the dealer was able to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000. Parts distribution disconnect.

NHTSA ODI 11591471

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Part distribution disconnect.

NHTSA ODI 11591227

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11591044

The contact owns a 2019 Honda Civic. The contact stated that while driving at an undisclosed speed, the vehicle briefly jerked and hesitated before returning to normal functionality. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 213,000.

NHTSA ODI 11591068

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while at a traffic signal, the signal light turned green, and the contact depressed the accelerator pedal; however, the vehicle was not moving forward. The contact observed that the drive(D) indicator had turned yellow instead of the normal white color. The contact depressed the accelerator pedal and the vehicle jerked to the right while moving forward. The contact stated that the drive(D) light was white and not yellow. The contact called a local dealer who advised the contact to take the vehicle in to be diagnosed. The contact had not taken the vehicle to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000. Parts distribution disconnect.

NHTSA ODI 11590419

No parts till fall

NHTSA ODI 11589785

Recall on fuel pump; multiple dealers do not have the replacement piece, they say “you can but don’t call other dealers.” I made an appointment over the phone to fix said recall, finally a dealer didn’t say they were out of the part. I show up. It’s a joke. No parts available. “We’ll send a notice in the mail” They aren’t “helpful” Honda people. They physically told me, you have to wait for a problem to happen with this recall and maybe we’ll prioritize you. Basically it’s a lottery if this will be fixed, and it’s only most likely if you get hurt. They’re waiting for accidents to happen to HAVE to fix the cars. Excuses do not save lives, taking cars with issues off the road does. It’s may 19th 2024 and this recall allegedly occurred 12/18/24

NHTSA ODI 11589550