What 348 owners told NHTSA about the 2019 Honda Civic Cng

I was just sold this car [XXX] I don’t know why the dealer sold me this car with this safety hazard my wife is the one driving it I Believe they should have repair this or solve this problem before selling a car with a recall I had recalls and other car and they being fixed my name is [XXX] [XXX] purchase the car at Honda heritage INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11582871

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to slow down or turn the vehicle to the left or the right, the vehicle suddenly lost motive power, and started to decelerate quickly. The engine also experienced a misfire while attempting to accelerate. The contact stated that the vehicle ran rough and consumed an excessive amount of fuel. There were no warning lights illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 62,000. Parts distribution disconnect.

NHTSA ODI 11580669

Honda fuel pump had a recall back in 2020-2021, which was replaced months after. Now, two years later my car has completely stalled out on me in the middle of driving, not once but TWICE. In the middle of the road. Both incidents happened when I had gas in my car, full battery, etc. and would not turn on until again (both times) until I manually put gas in it. Accelerating is extremely weak, engine is sputtering constantly. Brought it to Commonwealth Honda after the first incident, no answers. After having this happen a second time, i brought it back a second time. I was told there is nothing they can do as they can't see the car stalling in person. I have reiterated to both technicians and management that this car is NOT safe to drive due to a faulty fuel pump, and I am being told tough luck. I would like this problem and these incidents documented in the event I do end up getting injured from this faulty part they are refusing to fix. It has happened two times in the last month, and i'm sure it won't be the last.

NHTSA ODI 11580467

The contact owned a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

NHTSA ODI 11578645

The contact owns a 2019 Honda Civic. The contact received notification NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the parts to repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs as the recall notice was received several months ago. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

NHTSA ODI 11578692

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11574461

I received a recall notice for the fuel pump module. The Safety Consequence in the recall notice says the following: An inoperable fuel pump could prevent an engine from starting, cause a vehicle to lose drive power, or stall while driving, increasing the risk of a crash or injury. The replacement parts needed to repair your vehicle are not currently available but are expected to become available in the fall of 2024. I should be entitled to a loaner car until the part becomes available and is fixed. If my car stalled while making a left turn in an intersection could be deadly. I called the Honda Motor Company and they reiterated the same information in the recall notice. So, no help there.

NHTSA ODI 11573576

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11572134

My 2019 Honda Civic has been under recall for months now. I wonder why it's taking so long for Honda to come up with a resolution. I called the Honda Recall/Customer Service Line a few weeks ago, and they said that the part was unavailable and that I should talk to my dealer to get an inspection to rule out any other causes. Over the past six months, I've been having on-again, off-again issues with my car, specifically after fuel-ups at gas stations. Initially, I thought this was an issue with the fuel quality, so I reported it to the Arizona Department of Agriculture, who told me the gasoline was acceptable. I've had to use fuel system cleaners and slightly higher-tiered gas as a scapegoat measure. Considering that this recall can cause issues with the fuel pump module and result in stalls, increasing the risk of injury and death, I would have hoped Honda would have come to a solution by now.

NHTSA ODI 11572161

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11571487

I received a notice from Honda dated "February 2024." The notice states that "the fuel pump module may have an improperly molded impeller. Over time the impeller can deform and cause the fuel pump to become inoperable . . . an inoperable fuel pump could prevent an engine from starting, cause a vehicle to lose drive power, or stall while driving, increasing the risk of a crash or injury." Honda acknowledges the fact that there COULD be an issue with certain of their vehicles, but later states that "[t]he replacement parts needed to repair your vehicle are not currently available but are expected to become available in the fall of 2024." Knowing that Honda wants me to drive a possibly defective vehicle for at least 6 more months while KNOWINGLY allowing me to do so with the "increas[ed] . . . risk of a crash or injury," is extremely concerning. I contacted American Honda Motor Co., Inc. customer service and the representative informed me that she has "made a case" for me and that, "if anything happens, just bring it to a dealer." She could not provide me adequate answers to my follow-up questions. Specifically, I am concerned that, if it does happen, why bring it to a dealer? Honda has explicitly stated in their recall notice that the "parts needed to repair [my] vehicle are not currently available." Additionally, suppose, as Honda cautions, the "risk of a crash or injury" occurs and I do not have the opportunity to make it to a dealership? I, any passengers, or any other driver on the road, Honda operator or not, could become deceased as a result of an "inoperable fuel pump." I also drive a Kia Stinger and, as your agency might be aware, this issue was front and center with Kia a few months ago. Unfortunately, my Stinger fell victim and thankfully, I was in my driveway when it occurred. I am not comfortable driving this 2019 Honda Civic given this information and my past experience. This behavior and "notice" from Honda is evidence of their negligence.

NHTSA ODI 11571523

this seems like a safety risk that should have a solution by now

NHTSA ODI 11570468

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11570238

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11568456

My fuel injectors are failing and there is no updated part from Honda with new fuel injectors.

NHTSA ODI 11566860

Received notification through my Honda link app that there is recall on my 2019" Honda civic hatchback. Honda Fuel pump motor recall expansion stop sale " Information provided states the danger of this recall.. risk of crash or injury. I contacted my local Honda dealership on 1/10/2024. I actually purchased this vehicle new there in 2019. I was told no Solution has been decided yet. I mentioned the seriousness of the information provided about the recall. All she could say is that she would make a notation that I called & I would receive updated information about this recall when it becomes available. Scary!!

NHTSA ODI 11565452

Been a month and still no remedy for fuel pump for 2019 Honda civic si and am having problems with it and said there is no projective time to fix it

NHTSA ODI 11565493

I called on the dealer to do the repair but the dealer don’t have the part, I asked to pay from my pocket to try to move forward but they still saying that is not available repair/parts and they don’t know when it will be available, the way that I use the car requires the car with all recalls updated, the dealer I contacted was in westford in Massachusetts If the recall is not related to something safe, I just would like a letter saying that I can keep using the car while I wait for the part, and as I said, if I need to pay for that, I’ll pay, but I have to bring the car back to work

NHTSA ODI 11563654

Vehicle fails to start randomly in the morning Everything powers up and the screen lights up, but the car doesn't power up fully Maybe fuel pump issue

NHTSA ODI 11561938

The fuel pump gave out . The Honda dealership tried to fix the car multiple times ande fuel pump they fixed is steal leaking fuel. I was in the street driving home and the car auto stalled on me. I spent almost 2 grand to get it fixed and the dealership charged me and it got worse.

NHTSA ODI 11560022

On Sunday morning, 8/27/2023, I entered my car after having driven it an hour prior for around 30 minutes to and from a sandwich shop. I entered the vehicle and turned the engine on without issue, and attempted to accelerate. After making it about ten feet, the acceleration on the gas pedal suddenly stopped working. I would push the gas pedal and the car would not move, nor the engine even rev. Confused, I parked and turned the car off and on again. Upon turning the car on, the engine stalled for a brief moment before slowly engaging. It was at that moment that I felt the entire car shifting back and forth, shaking. I immediately shut the car off out of fear and waited for a few moments before making a second attempt, being met with the exact same result. The next day, I entered the vehicle and attempted to turn it on again. This time, it started up and the engine engaged without any issue. However, I was now bombarded by dozens of error messages on my dashboard with systems such as emergency break, ABS, power steering, etc. giving me warnings. This morning, I had a mechanic come out and attempt diagnose the issue. He was confused when running the diagnostic tool through the systems, as he received "permanent codes" regarding several issues with the car. Taking some time to research, his opinion was that there may be an issue with the fuel pump motor. There is an open recall on 2019 Honda Civics for the fuel pump, however my specific vehicle does not seem to show up as needing this fix when I search with my VIN. After taking some time to check things, the Mechanic and myself proceeded to test drive and ensure that the car seemed safe to operate, where the mechanic approved my vehicle and encouraged me to send a report.

NHTSA ODI 11541402

Fuel filter went on vehicle causing it to stall with my child in the car. Dealership misdiagnosed and replaced the battery causing the fuel pump to fail going down a very steep hill. There's a VIN specific recall on my year, make, and model of car; but not my specific VIN. Yet my car has all the issues and descriptions that were defined in the recall warning

NHTSA ODI 11539522

I was on my way to take my baby to daycare and all of a sudden fuel gauge system problem popped up. And then everything shut off. Had to park very close to the road because I was on a small road with culverts on each side. I had fuel in it I just drove it the day before with no problems. I don’t feel that’s a very safe feature on the car. I had no warning and my baby was with me. If it’s just a fuel gauge problem why did my whole car shut off? I have researched on Honda that 2019-2021 civics had a fuel pump recall but my when I put my vin number in it tells me no recalls. Just want some answers since my car isn’t that old.

NHTSA ODI 11533850

The car has been stalling to start for the last week. On 7/15/23 I parked my vehicle, all windows were up, I turned the vehicle off, got out and locked the doors, walked away and all of my windows went down half way and the sunroof opened, it has been stalling to speed up like it does usually. 12/19/2023 American Honda Motor Co., Inc. (Honda) is recalling certain 2017-2020 model year Honda vehicles (NHTSA #23V-858). The fuel pump impeller was improperly moulded, resulting in low density impellers.

NHTSA ODI 11532865

Hello, I refueled my vehicle on 07/11/2023 after a completed service request at First Texas Honda on 06/30/2023. The vehicle now smells like gas or fuel. The smell is overpowering and makes me dizzy when I drive and gives me a headache. The VIN: [XXX] has previously been associated with a recall on the fuel pump. The additional repairs that were completed included: The infotainment system: The car infotainment system has also shutoff while driving. The dealership could not re-create the issue or concern. Air conditioner: There was also an issue with the driver side of the vehicle' air conditioner. The air conditioner wasn't working. Thank you for your efforts to maintain the safety of my vehicle. Warm Regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11532127