What 370 owners told NHTSA about the 2019 GMC Acadia

Fire Started in Center Console

NHTSA ODI 11749071

See attached document for complaint.

NHTSA ODI 11610224

The contact owns a 2019 GMC Acadia. The contact stated while the vehicle was parked, she noticed that the engine caught on fire with no warning light illuminated. The fire was put out by the Chicago Fire Department and after the vehicle was inspected the cause of the fire was determined as a failure with the electrical system. A police report was filed with the Chicago Police Department and a report was provided. No injuries occurred and no medical attention was needed. The vehicle was not towed. The dealer was contacted, and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

NHTSA ODI 11596514

The contact owns a 2019 GMC Acadia. The contact stated that while the vehicle was in park with the engine running, the vehicle suddenly rolled away. As a result of the failure, the vehicle crashed into another parked vehicle. The air bags did not deploy. No warning lights were illuminated. A police report was not filed. There were no injuries reported. The vehicle was taken to the dealer, who determined that the vehicle was operating as intended. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 42,000.

NHTSA ODI 11586202

Unnecessary safety feature sounds and alerts distract driver's normal driving and viewing habits. Any which could be turned off, have been. Every time the car is started, there is a message that these warnings have been turned off. The message never goes away and stays on the entire drive time unless manually turned off.] These type of messages need to turn off after a short delay.

NHTSA ODI 11579859

The contact owns a 2019 GMC Acadia. The contact stated that while driving 40 mph, the brake pedal was applied but failed to slow the vehicle down. As a result, the contact rear ended a Chevrolet Tahoe. The air bags failed to deploy. A police report was filed. There was no reported fire. The contact sustained soreness to the body and medical attention was provided. The vehicle was towed to an independent body shop for structural damage. The contact stated that after the vehicle was in her possession the safety restraint system service message was displayed. The fuel gauge went from full to empty in seconds and the engine stalled. The vehicle was taken to the local dealer where the brakes were bleed. The vehicle was repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was 33, 717.

NHTSA ODI 11441919

The Rear Hood was opened to get groceries. All of a sudden the hood came down on my back. I had to push the hood up manually, and tried to close with remote or with button on the hood but the Rear hood would not close. I then had to manually close the hood. On August 11, 2021 I took the car to the dealer and they replaced both Rear Hood Struts that wear leaking fluid. This SUV is only 2 years old with 16000 miles and should not be having these type of safety issues that can potentially be life threatening.

NHTSA ODI 11432670

THE VEHICLE DID NOT STOP PROPERLY WHEN THE BRAKES WERE APPLIED HARD TO AVID A COLLISION.

NHTSA ODI 11396740