Oct 17, 2024Body & structure
Purchased truck used and discovered frame was cracked shortly after I had taken it in to Ford several times because alignment wouldn’t keep vehicle from feeling bouncy (hopping) going down the road. At no point did anyone tell me of a customer satisfaction program that was in place for my vehicle for a frame repair/replacement. Instead they strung me along telling me to take it to a frame shop. 2 days after the program expired I was told that there was a program for the issues which I no longer qualified for. Then they told me to reach out to corporate who said there was nothing they could do.
NHTSA ODI 11620282
Jul 31, 2024Body & structure
The contact owns a 2019 Ford F-550. The contact stated while driving at various speeds, there was an abnormal sound coming from the subframe. The contact stated that the failure recurred increasingly while driving on a bumpy road surface. The contact stated that while inspecting the frame, he noticed that the frame rail behind the cab was fractured. The vehicle was taken to the dealer, where it was determined that the frame needed to be reinforced or replaced. The vehicle was not repaired. The contact stated that the vehicle was previously taken to the dealer to be repaired under Ford Campaign Number: GB2021003; however, the dealer informed the contact that the vehicle was not experiencing the failure at the time. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer covered. The failure mileage was approximately 130,000.
NHTSA ODI 11605627
Jun 14, 2023Body & structure
The contact's company owns a 2019 Ford F-550. The contact stated while the vehicle was stationary, an employee noticed that the cab and chassis was in a V-shape. The contact stated that a mechanic arrived at the location; upon inspection, the mechanic stated that the frame rail was fractured. The vehicle was not drivable. The contact spoke to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
NHTSA ODI 11526933
Jun 14, 2023Body & structure
The contact's company owns a 2019 Ford F-550. The contact stated that the vehicle was inspected by a mechanic, and the contact was informed that the frame rail was fractured. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was unknown.
NHTSA ODI 11526935