What 281 owners told NHTSA about the 2019 Ford Explorer

Brakes, rotors, tires and now steering column and starting gear is needing replaced after recall of rear toe link in 2019 ford explorer

NHTSA ODI 11731692

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the brake pedal became inoperable. There was no warning light illuminated. The contact stated that the brake pedal failed to function properly, and the contact had to depress the brake pedal with added force to stop the vehicle. The contact also stated there was an abnormal sound while depressing the brake pedal. The vehicle was towed to the dealer, where it was diagnosed and determined that the rear brake pads and rotors had failed, and the braking system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The contact was also referred to the NHTSA Hotline for additional assistance. The approximate failure mileage was 36,000.

NHTSA ODI 11665992

The contact owns a 2019 Ford Explorer. The contact stated while driving 45 MPH, several messages indicating that the hill descent control system, the ABS system, and road stability control system had failed were displayed. The contact stated that the failure had been reoccurring while driving. Additionally, a message stating that the Forward Collision Avoidance warning system had detected a fault or obstruction, was displayed intermittently, causing the brakes to apply independently. The contact pulled to the side of the road. The contact stated upon turning off and restarting the vehicle, the vehicle operated as needed; however, the failure reoccurred while driving a long distance. The vehicle was taken to the dealer several times however, the dealer was unable to duplicate the failure. The vehicle was taken to a second dealer, Franklin’s Spring Creek Ford (220 W Main St, Colquitt, GA 39837), who received remote assistance from Ford engineers, but was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 36,066.

NHTSA ODI 11516849

THE BRAKE PEDAL IS NOT READILY ACCESSIBLE DUE TO CLEARANCE UNDER THE DASH. MY SIZE 12 FEET WILL NOT REACH THE PEDAL QUICKLY ENOUGH IN AN EMERGENCY.

NHTSA ODI 11255252