What 726 owners told NHTSA about the 2019 Ford Edge

The contact owns a 2019 Ford Edge. The contact stated while stopped at a stop sign the rear driver's side door window inadvertently shattered with no warning. The contact stated her child was located in her child's safety seat in the rear of the vehicle and sustained injury from the shattered glass. The contact stated her child had cuts on her left arm and leg and no medical attention was needed. A police report was not filed as nothing impacted the window. The vehicle was taken to a dealer where the failure cause was not diagnosed and was advised to contact the insurance company. The dealer informed the contact that the vehicle was not included in a recall. The manufacturer was notified of the failure and confirmed that the vehicle was not included in a recall. The contact also stated that the manufacturer advised her to call NHTSA to file a complaint. The approximate failure mileage was 26,500.

NHTSA ODI 11602920

TL* THE CONTACT OWNS A 2019 FORD EDGE. WHILE DRIVING 72 MPH THE PANORAMIC SUN ROOF EXPLODED WITHOUT WARNING OR IMPACT AND GLASS ENTERED VEHICLE. THE CONTACT SUSTAINED INJURIES TO HER HAND BUT MEDICAL ATTENTION WAS NOT PROVIDED AS SHE WAS CLEANING THE GLASS OFF THE SEAT. THE VEHICLE WAS TAKEN TO LES STUMPF FORD (3030 W COLLEGE AVE, APPLETON, WI 54914 (920) 731-5211) WHERE THE FAILURE WAS DIAGNOSED THAT A ROCK MAY HAVE CAUSED THE SUNROOF TO SHATTER AS THERE WAS DAMAGE THAT LOOKED LIKE A ROCK HAD HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED THAT THE SUNROOF WAS NOT LAMINATED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11309936