Jul 8, 2026Body & structure
Over a year ago I noticed several paint bubbles along the front edge of the hood above the grille. This is widely reported issue with the 2017–2020 Chrysler Pacifica. I brought the vehicle to a dealer in Cleveland, Ohio for an estimate in February 2025 and requested that a warranty/goodwill claim be submitted to Stellantis/Chrysler. Since then, I've followed up several times by phone but haven't received any updates. Unfortunately, the paint issue has continued to worsen. Could you please let me know if you're able to assist with this matter? Thank you!
NHTSA ODI 11748999
Apr 21, 2026Body & structure
There is bubbling all along the hood of the van and now it is chipping. We inquired about this when we were getting oil changes at the dealer and no one said anything. I have a friend who said hers was recalled but I never received anything. We inquired a couple times and was brushed off. I now know that there was a recall and that this is a known defect. I only have 43k miles on this van it’s always I. A garage and I would like mine fixed since this is a well known defect.
NHTSA ODI 11732632
Aug 12, 2025Body & structureBrakesLane Departure
My brake starts hissing, and starts pushing back against my leg. It happens much when I push brake padel then it hissing sound and brake padel pushes back, the vehicle starts crawling. I got messege blind spot monitor unavailable. Engine hood paint fall off, easy visible paint fall off or peeling paint. This one I brought used car from ALM Gwinnett
NHTSA ODI 11680173
Nov 21, 2024Body & structure
Bubbling on both sliding doors and also all along front of hood. Just noticed it as hard to tell unless you put a flashlight on the areas as van is black.
NHTSA ODI 11626584
May 31, 2024Body & structure
My [XXX] grandson was getting out the automatic sliding door passenger side. His head was in the way and he door button was hit and the door started to close. It closed on his head and he had to force the door open because it didn’t do what it was supposed to do. If a small child was in the door it would have shut them in and they couldn’t get out. This needs to be addressed by the safety board. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11591745
Apr 25, 2023Transmission & drivetrainBody & structureEngine
My local Chrysler dealership suggested (and charged me for) computer updates relating to the sliding doors and transmission of a 2019 Pacifica minivan. Without these updates, the service advisor said the sliding doors may not open/close and that the engine may rev but power may not be delivered to the drivetrain. Doors can be opened manually. I am not all that concerned about that one. But if the engine revs but does not deliver power to the wheels, the results can be catastrophic, especially while pulling out in traffic at highway speeds. These issues require a recall with costs covered by the manufacturer not the consumer. I was charged $165.00 for this repair.
NHTSA ODI 11518855
Oct 20, 2020Electrical systemBody & structureEngineFire
THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE FRONT END OF THE VEHICLE IS BURNER/MELTED AND CHRYSLER REFUSES TO LOOK AT IT OR REPAIR IT UNDER WARRANTY.
NHTSA ODI 11365427
Oct 28, 2019Body & structure
LARGE LEAK IN THE LEFT REAR OF THE VEHICLE. WATER CAME IN FROM A CURRENTLY UNKNOWN AREA AND RAN INTO ALL THE CREVICES BETWEEN THE INSIDE PANELS ON THE LEFT SIDE. SETTLED INTO THE CUBBIES ON THE LEFT SIDE. AND SOAKED THE CARPET IN THE BACK. ONLY OWNED THE VEHICLE FOR 10 DAYS WHEN THIS HAPPENED. A LARGE RAIN STORM CAME THROUGH ON SATURDAY WATER; NOTICED THE WATER SUNDAY MORNING. DID SOME DRIVING AROUND SATURDAY DURING THE RAIN STORM BUT DID NOT NOTICE THE WATER. NOT SURE IF THE WATER WAS COMING IN DURING THE DRIVING OR AFTER BEING PARKED. IT WAS RAINING ALL DAY AND NIGHT.
NHTSA ODI 11271516
Oct 23, 2019Body & structure
WHEN OPENING PASSENGER SIDE BACK SLIDING DOOR, IT DOES NOT STAY IN THE OPEN POSITION AND SLIDES FORWARD AND CLOSES. IT IS VERY DANGEROUS AS CHILDREN CAN GET CAUGHT UP IN BETWEEN.
NHTSA ODI 11270447
Mar 22, 2019Body & structure
DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.
NHTSA ODI 11190867