What 395 owners told NHTSA about the 2019 Chevrolet Traverse

The contact owns a 2019 Chevrolet Traverse. The contact stated that while operating the vehicle a strong burning odor was present coming from the air vents inside the cabin of the vehicle. Later it was discovered that oil leaked from the vehicle onto the floor of the garage. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet contacted. The failure mileage was 19,000.

NHTSA ODI 11441939

2019 TRAVERSE WAS TRAVELING DOWN ROAD ABOUT ONE MILE FROM STARTING LOCATION CAR SHUT OFF AND ALL DASHBOARD LIGHTS CAME ON THAN NOTICED SMOKE FROM THE ENGINE COMPARTMENT., FLAMES SHORTY AFTER. FD WAS CALLED AND ARRIVED AND PUT OUT FIRE. A FLUID TRAIL WAS NOTICED BEHIND CAR LEADING TO OUR HOUSE (1 MILE AWAY). NO ISSUES WITH THE CAR UP TO THIS POINT. CAR WAS TOWED AND INSURANCE CALLED, NOTIFIED GM THE NEXT DAY AFTER SEEING A RECALL ON LEAKING TRANSMISSION (THIS VIN IS NOT ON THAT LIST). GM BASICALLY SAID THAT ONCE WE CALLED THE INSURANCE COMPANY THERE IS NOTHING THEY CAN DO FOR US. INSURANCE COMPANY (ALLSTATE) SAID THEY WILL LOOK INTO THIS. CAR WAS A LEASE AND WE HAVE NO RECOURSE. IT SEEMS FISHY TO ME THAT SOME MODELS HAVE A RECALL AND THIS APPEARS TO BE SOME KIND KIND OF LEAK FROM THAT AREA. IF GM DOESN'T CARE HOW WILL THEY KNOW IF THIS RECALL NEEDS TO INVOLVE OTHER MODELS AND VIN'S OF THIS CAR. I UNDERSTAND THAT WE LEASED THE CAR SO WE LOSE AND CAN'T RECOUP ANYTHING NOR WILL THEY WORK WITH US TO LOWER THE COST OF A REPLACEMENT. WHAT IF MY YOUNG CHILDREN WERE IN THE CAR OR MY MOTHER IN LAW WHO HAS A TOUGH TIME GETTING IN AND OUT OF THE CAR, SOMEONE COULD OF BEEN INJURIED OR WORST. SOMEONE NEEDS TO CAER ABOUT THIS. THIS HAPPENED IN NORWALK CT ON EAST ROCKS RD 06851. SUNNY CLEAR DAY CAR WAS MOVING FORWARD WHEN IT LOST POWER. NO RECENT WORK ON CAR, NO ACCIDENTE NORWALK CT FIRE INCIDENT REPORT 21-001007

NHTSA ODI 11387947

ON JUNE 20, 2019, I BOUGHT A 2019 CHEVY TRAVERSE WITH THE UNDERSTANDING THAT THE VEHICLE WAS IN GOOD CONDITION WITH NO DEFECTS. ON JULY THE 18 WE TOOK VEHICLE TO THE SERVICE DEPARTMENT, DUE TO THERE WAS A VERY STRONG ODOR WHEN INSIDE THE CAR. IT WAS CAUSING BLOODY NOSES AND BREATHING ISSUES FOR MY FAMILY. THE SMELL WAS SO STRONG THAT IT COULD BE TASTED. THE DEALERSHIP TOOK ABOUT 15 TO 20 MINUTES TO DIAGNOSE CAR AS NOTHING WRONG WITH IT. WE TOOK IT HOME. ON AUGUST 1, 2019, THE VEHICLE STARTS GOING CRAZY WITH ELECTRICAL ISSUES. WHILE MY WIFE IS DRIVING WITH MY KIDS THE HORN, LIGHTS, AND EMERGENCY LIGHTS START TURNING ON AND OFF AND THERE WAS A LOUD UGLY SOUND FROM THE ENGINE. THE CAR HAD TO BE PARKED TO AND I HAD TO GO DRIVE CAR HOME DUE THE UNSAFE CONDITIONS OF VEHICLE. AS I LOOKED UNDER THE HOOD, I COULD SMELL A BURNING SMELL AND SMOKE COMING FROM THE ENGINE. SO WE TOOK VEHICLE BACK TO DEALERSHIP. AFTER BEING ON THE SHOP FOR ABOUT A WEEK , WE GOT OUR CAR BACK AND ACCORDING TO DEALERSHIP IT WAS FIXED, ALONG WITH THE SMELL THEY TOLD US IT WAS A RARE SITUATION BUT THAT WE HAD MOLD AND MILDEW COMING OUT OF THE AC UNIT WHICH WAS CAUSING THE ODOR AND HENCE BLOODY NOSE AND BREATHING ISSUES. THEY ALSO FOUND THAT THE BATTERY WAS THROWING SPARKS AND WAS BURNING ELECTRICAL WIRES IN THE ENGINE. AT THIS POINT WE JUST WANTED OUR CAR BACK. THE FOLLOWING DAY MY WIFE AND KIDS WERE PUT IN A DANGEROUS SITUATION DUE TO DEFECTIVE CAR, WHILE DRIVING THE TRAVERSE IT TURNED OFF ON THEM WHILE ON THE HIGHWAY. MY WIFE AND KIDS ARE TRAUMATIZED AND SCARED WHILE BEING PUT IN THESE DANGEROUS SITUATIONS. UNFORTUNATELY, YOUR VEHICLE HAS NOT PERFORMED WELL AND IS NOT SAFE EVEN AFTER IT WAS MADE CLEAR TO US THAT IT WAS SAFE AND FIXED.

NHTSA ODI 11245277