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What 37 owners told NHTSA about the 2019 BMW 5 Series Hybrid Sedan Phev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (37)Crash / fire / injury (9)Electrical system (11)Engine (8)Speed control (6)Brakes (5)Transmission & drivetrain (5)Driver assistance (4)Fuel system (4)Airbags (3)Seat belts (2)Visibility & wipers (2)

1 of 37 complaints match · Driver assistance · crash/fire/injury only · clear filters

Feb 15, 2025Electrical systemSpeed controlDriver assistanceCrash2 injuries

Dear NTSB Team, I am writing to formally report a serious safety incident involving my 2019 BMW 530E, which occurred last night on [XXX] in Danville, CA. My vehicle was parked in my friend’s private driveway, with the parking brake engaged and the gear selector set to Park. I was chatting with my friend who was in the passenger seat . My feet were on the floorboard, my seat belt was on and the engine was idling to provide heat as it was a cold night. Suddenly, about 10 minutes into our conversation, my car accelerated forward with speed, hit my friend’s garage door and then reversed with the same speed and stopped in the middle of the street. This happened within the span of a few seconds at most. I think that I applied the brakes while the car was reversing with speed and I remember the car not slowing down but then it coming to an abrupt stop in the middle of the street. There were deep skid marks on the driveway, my friend’s garage door was damaged, my friend’s Tesla X was damaged with impact to the rear bumper, this parked Tesla had moved forward and crashed in the wall of the garage and a garage cabinet door dislodged and fell on the hood of this Tesla. My friends parked Toyota Prius also had bumper damage. The garage drywall sustained cracks as well. The force from these unexpected accelerations and impact has left me and my friend with aches and pains in the back, shoulder, knees, hands, head and neck; thankfully, we did not suffer more severe injuries. I am gravely concerned about the potential for this defect to cause a catastrophic accident. Had there been pedestrians, pets or another vehicle in the path of my rapidly reversing vehicle, it could have led to serious injuries or even fatalities. I called my car insurance company, local police and I will notify the Department of Motor Vehicles (DMV) and BMW of North America. I am hoping for a comprehensive investigation into what appears to be a dangerous electronic or software malfunction. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11642943

Working with the data? Download all 37 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2019 BMW 5 Series Hybrid Sedan Phev verdict →