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What 980 owners told NHTSA about the 2018 Tesla Model 3

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (980)Crash / fire / injury (114)Driver assistance (199)Suspension (166)Electrical system (165)Airbags (133)Seat belts (100)Speed control (89)Brakes (86)Steering (76)Seats (70)Visibility & wipers (60)

1 of 980 complaints match · Visibility & wipers · crash/fire/injury only · clear filters

Oct 13, 2021AirbagsSpeed controlVisibility & wipersCrash

VIN: [XXX] I had an accident driving my Tesla model 3 on July 16th. Here is what happened: Driving autopilot at highway speed at ~65 mph Stray wheel/tire came and hit the front center hood/bumper of the car headon The hood flipped open tearing the hinges/struts on both sides of hood; hood lay flat on the front windshield With hood laying flat covering the whole windshield, front visibility became ZERO, also covering front windshield cameras Airbags popped on driver side (steering and below steering), and DEFLATED right away Autopilot did NOT disengage even after airbags deflated; car continued to drive ~65 mph on autopilot Not been able to see anything in the front, with both airbags deflated, and car still on autopilot at ~65mph, I found myself in a very life-threatening situation Eventually pulled the car to the shoulder on the left after changing one lane (still not been able to see anything through the windshield at ~65mph). Requesting: 1. Review and identify what Tesla auto-pilot could have done different and make improvements (since car had data on both sides of the car and front and back, as a computer, it should have at the very least slowed down or braked; or better yet avoid the on-coming wheel all together in that split second) 2. Why didn't the autopilot dis-engage and continued driving? 3. Front hood needs to have two front latches as in other cars - i.e., one main, one backup for situations like these (e.g., like Mercedes); single latch is not enough; both hinges holding the hood are very weak and broke within a second with just the wind. Hinges/struts need to be stronger. Just a wheel and here we are with a totally broken hood? 4. Autopilot is wrongly advertised as auto-pilot INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11436720

Working with the data? Download all 980 complaints as CSV · fetched from NHTSA July 12, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2018 Tesla Model 3 verdict →